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Computer, Automated Teller, and Office Machine Repairers

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Repair, maintain, or install computers, word processing systems, automated teller machines, and electronic office machines, such as duplicating and fax machines.


Sample of reported job titles: ATM Technician (Automated Teller Machine Technician), Computer Repair Technician, Computer Technician, Copier Technician, Customer Service Engineer, Field Engineer, Field Service Engineer, Field Service Technician, Field Technician, Service Technician


Tasks  |  Technology Skills  |  Tools Used  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information


Tasks

Show fewer All 25 displayed
  • Reassemble machines after making repairs or replacing parts.See more occupations related to this task.
  • Converse with customers to determine details of equipment problems.See more occupations related to this task.
  • Disassemble machines to examine parts, such as wires, gears, or bearings for wear or defects, using hand or power tools and measuring devices.See more occupations related to this task.
  • Advise customers concerning equipment operation, maintenance, or programming.See more occupations related to this task.
  • Align, adjust, or calibrate equipment according to specifications.See more occupations related to this task.
  • Repair, adjust, or replace electrical or mechanical components or parts, using hand tools, power tools, or soldering or welding equipment.See more occupations related to this task.
  • Travel to customers’ stores or offices to service machines or to provide emergency repair service.See more occupations related to this task.
  • Maintain parts inventories and order any additional parts needed for repairs.See more occupations related to this task.
  • Operate machines to test functioning of parts or mechanisms.See more occupations related to this task.
  • Reinstall software programs or adjust settings on existing software to fix machine malfunctions.See more occupations related to this task.
  • Clean, oil, or adjust mechanical parts to maintain machines’ operating efficiency and to prevent breakdowns.See more occupations related to this task.
  • Maintain records of equipment maintenance work or repairs.See more occupations related to this task.
  • Test new systems to ensure that they are in working order.See more occupations related to this task.
  • Complete repair bills, shop records, time cards, or expense reports.See more occupations related to this task.
  • Install and configure new equipment, including operating software or peripheral equipment.See more occupations related to this task.
  • Analyze equipment performance records to assess equipment functioning.See more occupations related to this task.
  • Read specifications, such as blueprints, charts, or schematics, to determine machine settings or adjustments.See more occupations related to this task.
  • Update existing equipment, performing tasks such as installing updated circuit boards or additional memory.See more occupations related to this task.
  • Test components or circuits of faulty equipment to locate defects, using oscilloscopes, signal generators, ammeters, voltmeters, or special diagnostic software programs.See more occupations related to this task.
  • Assemble machines according to specifications, using hand or power tools and measuring devices.See more occupations related to this task.
  • Lay cable and hook up electrical connections between machines, power sources, and phone lines.See more occupations related to this task.
  • Enter information into computers to copy programs from one electronic component to another or to draw, modify, or store schematics.See more occupations related to this task.
  • Fill machines with toners, inks, or other duplicating fluids.See more occupations related to this task.
  • Train new repairers.See more occupations related to this task.
  • Calibrate testing instruments.See more occupations related to this task.

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Technology Skills

Show fewer All 23 displayed     Show 25 tools used
  • Calendar and scheduling software — Scheduling softwareSee more occupations related to this technology.
  • Configuration management software — Symantec Altiris Deployment SolutionSee more occupations related to this technology.
  • Data base user interface and query software — Database software; Microsoft Access Hot technology ; Structured query language SQL Hot technologySee more occupations related to this technology.
  • Document management software — Adobe Systems Adobe Acrobat Hot technologySee more occupations related to this technology.
  • Electronic mail software — Email software; IBM Notes Hot technology ; Microsoft Exchange Hot technology ; Microsoft Outlook Hot technologySee more occupations related to this technology.
  • Enterprise application integration software — Extensible markup language XML Hot technology ; Extensible stylesheet language XSL; IBM WebSphere Hot technologySee more occupations related to this technology.
  • Filesystem software — Symantec Norton UtilitiesSee more occupations related to this technology.
  • Helpdesk or call center software — Call tracking softwareSee more occupations related to this technology.
  • Internet browser software — Microsoft Internet Explorer; Web browser softwareSee more occupations related to this technology.
  • Network connectivity terminal emulation software — Terminal emulation softwareSee more occupations related to this technology.
  • Network security or virtual private network VPN management software — Cisco Systems VPN ClientSee more occupations related to this technology.
  • Object or component oriented development software — Microsoft Visual Basic.NETSee more occupations related to this technology.
  • Office suite software — Microsoft Office Hot technologySee more occupations related to this technology.
  • Operating system software — Linux Hot technology ; Microsoft operating system; Microsoft Windows Hot technology ; UNIX Hot technologySee more occupations related to this technology.
  • Platform interconnectivity software — Microsoft HyperterminalSee more occupations related to this technology.
  • Presentation software — Microsoft PowerPoint Hot technologySee more occupations related to this technology.
  • Program testing software — Debugging software; Personal computer diagnostic softwareSee more occupations related to this technology.
  • Spreadsheet software — Microsoft Excel Hot technologySee more occupations related to this technology.
  • Transaction security and virus protection software — Symantec Norton Antivirus; Virus detection softwareSee more occupations related to this technology.
  • Video conferencing software — Microsoft Office Live MeetingSee more occupations related to this technology.
  • Web page creation and editing software — Macromedia Cold FusionSee more occupations related to this technology.
  • Web platform development software — Hypertext markup language HTML Hot technology ; JavaScript Hot technology ; Microsoft Active Server Pages ASP Hot technologySee more occupations related to this technology.
  • Word processing software — Microsoft Word Hot technologySee more occupations related to this technology.

Hot technology Hot Technology — a technology requirement frequently included in employer job postings.

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Knowledge

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  • Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.See more occupations related to this knowledge.
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.See more occupations related to this knowledge.
  • Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.See more occupations related to this knowledge.
  • Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.See more occupations related to this knowledge.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.See more occupations related to this knowledge.

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Skills

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  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.See more occupations related to this skill.
  • Repairing — Repairing machines or systems using the needed tools.See more occupations related to this skill.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.See more occupations related to this skill.
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.See more occupations related to this skill.
  • Troubleshooting — Determining causes of operating errors and deciding what to do about it.See more occupations related to this skill.
  • Equipment Maintenance — Performing routine maintenance on equipment and determining when and what kind of maintenance is needed.See more occupations related to this skill.
  • Equipment Selection — Determining the kind of tools and equipment needed to do a job.See more occupations related to this skill.
  • Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.See more occupations related to this skill.
  • Speaking — Talking to others to convey information effectively.See more occupations related to this skill.
  • Time Management — Managing one’s own time and the time of others.See more occupations related to this skill.
  • Operations Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.See more occupations related to this skill.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents.See more occupations related to this skill.
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.See more occupations related to this skill.
  • Coordination — Adjusting actions in relation to others’ actions.See more occupations related to this skill.
  • Installation — Installing equipment, machines, wiring, or programs to meet specifications.See more occupations related to this skill.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.See more occupations related to this skill.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.See more occupations related to this skill.
  • Service Orientation — Actively looking for ways to help people.See more occupations related to this skill.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.See more occupations related to this skill.

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Abilities

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  • Near Vision — The ability to see details at close range (within a few feet of the observer).See more occupations related to this ability.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.See more occupations related to this ability.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.See more occupations related to this ability.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.See more occupations related to this ability.
  • Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.See more occupations related to this ability.
  • Speech Clarity — The ability to speak clearly so others can understand you.See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person.See more occupations related to this ability.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing.See more occupations related to this ability.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).See more occupations related to this ability.
  • Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.See more occupations related to this ability.
  • Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.See more occupations related to this ability.
  • Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.See more occupations related to this ability.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.See more occupations related to this ability.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).See more occupations related to this ability.
  • Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.See more occupations related to this ability.
  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.See more occupations related to this ability.
  • Selective Attention — The ability to concentrate on a task over a period of time without being distracted.See more occupations related to this ability.
  • Visual Color Discrimination — The ability to match or detect differences between colors, including shades of color and brightness.See more occupations related to this ability.
  • Written Expression — The ability to communicate information and ideas in writing so others will understand.See more occupations related to this ability.

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Work Activities

Show fewer All 16 displayed
  • Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.See more occupations related to this activity.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.See more occupations related to this activity.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.See more occupations related to this activity.
  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.See more occupations related to this activity.
  • Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.See more occupations related to this activity.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.See more occupations related to this activity.
  • Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.See more occupations related to this activity.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.See more occupations related to this activity.
  • Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or water craft.See more occupations related to this activity.
  • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.See more occupations related to this activity.
  • Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.See more occupations related to this activity.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.See more occupations related to this activity.
  • Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.See more occupations related to this activity.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.See more occupations related to this activity.
  • Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.See more occupations related to this activity.

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Detailed Work Activities

Show fewer All 29 displayed
  • Confer with customers or users to assess problems.See more occupations related to this activity.
  • Reassemble equipment after repair.See more occupations related to this activity.
  • Disassemble equipment to inspect for deficiencies.See more occupations related to this activity.
  • Train customers in the use of products.See more occupations related to this activity.
  • Adjust equipment to ensure optimal performance.See more occupations related to this activity.
  • Calibrate equipment to specifications.See more occupations related to this activity.
  • Align equipment or machinery.See more occupations related to this activity.
  • Repair worn, damaged, or defective mechanical parts.See more occupations related to this activity.
  • Replace worn, damaged, or defective mechanical parts.See more occupations related to this activity.
  • Maintain inventories of materials, equipment, or products.See more occupations related to this activity.
  • Order materials, supplies, or equipment.See more occupations related to this activity.
  • Travel to work sites to perform installation, repair or maintenance work.See more occupations related to this activity.
  • Install programs onto computer or computer-controlled equipment.See more occupations related to this activity.
  • Clean equipment, parts, or tools to repair or maintain them in good working order.See more occupations related to this activity.
  • Lubricate equipment to allow proper functioning.See more occupations related to this activity.
  • Test mechanical equipment to ensure proper functioning.See more occupations related to this activity.
  • Document operational activities.See more occupations related to this activity.
  • Maintain repair or maintenance records.See more occupations related to this activity.
  • Test mechanical systems to ensure proper functioning.See more occupations related to this activity.
  • Analyze test or performance data to assess equipment operation.See more occupations related to this activity.
  • Read technical information needed to perform maintenance or repairs.See more occupations related to this activity.
  • Install electrical components, equipment, or systems.See more occupations related to this activity.
  • Test electrical circuits or components for proper functioning.See more occupations related to this activity.
  • Assemble mechanical components or machine parts.See more occupations related to this activity.
  • Connect electrical components or equipment.See more occupations related to this activity.
  • Lay cables to connect equipment.See more occupations related to this activity.
  • Enter codes or other information into computers.See more occupations related to this activity.
  • Maintain work equipment or machinery.See more occupations related to this activity.
  • Train others in operational procedures.See more occupations related to this activity.

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Work Context

Show fewer All 23 displayed
  • Telephone — 94% responded “Every day.”See more occupations related to this work context.
  • Freedom to Make DecisionsSee more occupations related to this work context.
  • Electronic Mail — 87% responded “Every day.”See more occupations related to this work context.
  • Indoors, Environmentally Controlled — 70% responded “Every day.”See more occupations related to this work context.
  • Structured versus Unstructured WorkSee more occupations related to this work context.
  • Face-to-Face Discussions — 76% responded “Every day.”See more occupations related to this work context.
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 71% responded “Continually or almost continually.”See more occupations related to this work context.
  • Time Pressure — 64% responded “Every day.”See more occupations related to this work context.
  • Deal With External Customers — 63% responded “Extremely important.”See more occupations related to this work context.
  • Contact With Others — 36% responded “Constant contact with others.”See more occupations related to this work context.
  • Frequency of Decision Making — 63% responded “Every day.”See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 35% responded “Extremely important.”See more occupations related to this work context.
  • Spend Time Standing — 40% responded “Continually or almost continually.”See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — 33% responded “Very important results.”See more occupations related to this work context.
  • Importance of Repeating Same Tasks — 57% responded “Extremely important.”See more occupations related to this work context.
  • Work With Work Group or Team — 21% responded “Extremely important.”See more occupations related to this work context.
  • Physical Proximity — 40% responded “Slightly close (e.g., shared office).”See more occupations related to this work context.
  • Duration of Typical Work Week — 81% responded “40 hours.”See more occupations related to this work context.
  • Cramped Work Space, Awkward Positions — 26% responded “Once a week or more but not every day.”See more occupations related to this work context.
  • Exposed to Contaminants — 28% responded “Every day.”See more occupations related to this work context.
  • Frequency of Conflict Situations — 42% responded “Once a week or more but not every day.”See more occupations related to this work context.
  • In an Enclosed Vehicle or Equipment — 33% responded “Every day.”See more occupations related to this work context.
  • Coordinate or Lead Others — 26% responded “Important.”See more occupations related to this work context.

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Job Zone

Title Job Zone Three: Medium Preparation Needed
Education Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate’s degree.
Related Experience Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Job Training Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include hydroelectric production managers, travel guides, electricians, agricultural technicians, barbers, court reporters, and medical assistants.
SVP Range (6.0 to < 7.0)

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Education


Percentage of Respondents
Education Level Required
33   Associate’s degree
31   Post-secondary certificate

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Credentials

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Interests

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Interest code: RCI   Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.

  • Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.See more occupations related to this interest.
  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.See more occupations related to this interest.
  • Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.See more occupations related to this interest.

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Work Styles

Show fewer All 13 displayed
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.See more occupations related to this work style.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.See more occupations related to this work style.
  • Independence — Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.See more occupations related to this work style.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles.See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges.See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.See more occupations related to this work style.
  • Integrity — Job requires being honest and ethical.See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.See more occupations related to this work style.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.See more occupations related to this work style.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.See more occupations related to this work style.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.See more occupations related to this work style.

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Work Values

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  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.See more occupations related to this work value.
  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.See more occupations related to this work value.
  • Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.See more occupations related to this work value.

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Related Occupations

Show fewer All 10 displayed
15-1232.00 Computer User Support Specialists   Bright Outlook Bright Outlook
17-3023.00 Electrical and Electronic Engineering Technologists and Technicians
27-4011.00 Audio and Video Technicians Bright Outlook
27-4012.00 Broadcast Technicians
49-2021.00 Radio, Cellular, and Tower Equipment Installers and Repairers
49-2022.00 Telecommunications Equipment Installers and Repairers, Except Line Installers
49-2091.00 Avionics Technicians
49-2097.00 Audiovisual Equipment Installers and Repairers
49-2098.00 Security and Fire Alarm Systems Installers Bright Outlook
49-9031.00 Home Appliance Repairers

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