Computer User Support Specialists

CrowdSourceLawyers.com

Provide technical assistance to computer users. Answer questions or resolve computer problems for clients in person, via telephone, or electronically. May provide assistance concerning the use of computer hardware and software, including printing, installation, word processing, electronic mail, and operating systems.

Sample of reported job titles: Computer Specialist, Computer Support Specialist, Computer Technician, Desktop Support Technician, Help Desk Analyst, Help Desk Technician, Information Technology Specialist (IT Specialist), Support Specialist, Technical Support Specialist

Tasks

All 14 displayed

Answer user inquiries regarding computer software or hardware operation to resolve problems.
Oversee the daily performance of computer systems.
Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software.
Develop training materials and procedures, or train users in the proper use of hardware or software.
Refer major hardware or software problems or defective products to vendors or technicians for service.
Enter commands and observe system functioning to verify correct operations and detect errors.
Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities.
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Prepare evaluations of software or hardware, and recommend improvements or upgrades.
Confer with staff, users, and management to establish requirements for new systems or modifications.
Modify and customize commercial programs for internal needs.
Inspect equipment and read order sheets to prepare for delivery to users.
Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis.

Find occupations related to multiple tasks

CrowdSourceLawyers.com

https://crowdsourcelawyers.com/job-description-templates/

Technology Skills

All 69 displayed Show 14 tools used

Access software — Citrix ; Mac HelpMate
Accounting software — Fund accounting software; Sage 50 Accounting; Tax software
Administration software — Element management software; SolarWinds
Analytical or scientific software — SAS ; StataCorp Stata; The MathWorks MATLAB
Application server software — Docker ; Oracle WebLogic Server ; Red Hat WildFly ; Spring Boot (see all 5 examples)
Authentication server software — Password management software
Backup or archival software — Disaster recovery software; Microsoft Volume Shadow Copy Service; Symantec LiveState; Veritas NetBackup
Business intelligence and data analysis software — IBM Cognos Impromptu ; MicroStrategy ; Oracle Business Intelligence Enterprise Edition ; Qlik Tech QlikView (see all 5 examples)
Calendar and scheduling software
Communications server software — IBM Domino
Computer aided design CAD software — Autodesk AutoCAD ; Autodesk Revit ; Bentley MicroStation ; Dassault Systemes SOLIDWORKS (see all 5 examples)
Computer based training software — Moodle; Schoology
Configuration management software — Chef; Perforce Helix software; Puppet ; VMWare (see all 7 examples)
Content workflow software — Atlassian JIRA
Customer relationship management CRM software — Salesforce software
Data base management system software — Apache Hive ; Elasticsearch ; MongoDB ; Oracle PL/SQL (see all 11 examples)
Data base reporting software — Microsoft SQL Server Reporting Services ; SAP Crystal Reports
Data base user interface and query software — Blackboard software; MySQL ; Oracle JDBC ; Transact-SQL (see all 16 examples)
Desktop communications software — ParentSquare; Remote control software; Skype; Stac Software ReachOut (see all 6 examples)
Desktop publishing software — Adobe Systems Adobe Distiller; Adobe Systems Adobe InDesign ; Microsoft Publisher
Development environment software — Apache Ant ; Apache Kafka ; Common business oriented language COBOL ; Microsoft PowerShell (see all 17 examples)
Document management software — Adobe Systems Adobe Acrobat ; Dropbox
Electronic mail software — IBM Notes ; Microsoft Exchange ; Microsoft Outlook
Enterprise application integration software — Atlassian Bamboo ; IBM WebSphere ; Microsoft SQL Server Integration Services SSIS ; Oracle Fusion Middleware (see all 6 examples)
Enterprise resource planning ERP software — Microsoft Dynamics GP ; NetSuite ERP ; Oracle Hyperion ; Oracle JD Edwards EnterpriseOne (see all 9 examples)
Enterprise system management software — IBM Power Systems software; Splunk Enterprise
Expert system software — Ansible software
File versioning software — Apache Subversion SVN ; Git
Filesystem software — Desktop partitioning software; Symantec Norton Utilities
Financial analysis software — Delphi Technology; Oracle E-Business Suite Financials
Graphical user interface development software — Salesforce Visualforce
Graphics or photo imaging software — Adobe Systems Adobe Creative Cloud ; Adobe Systems Adobe Illustrator ; SmugMug Flickr ; Trimble SketchUp Pro (see all 8 examples)
Helpdesk or call center software — Call center software; Help desk software
Human resources software — Human resource management software HRMS; Oracle Taleo
Industrial control software — Supervisory control and data acquisition SCADA software
Information retrieval or search software — Information systems integration software; LexisNexis
Instant messaging software — Blink
Internet browser software
Internet directory services software — Active directory software; Domain name system DNS; Network directory services software
Internet protocol IP multimedia subsystem software — Voice over internet protocol VoiP system software
License management software
Map creation software — ESRI ArcGIS software ; Geographic information system GIS software
Medical software — Epic Systems ; MEDITECH software
Metadata management software — CA Erwin Data Modeler
Multi-media educational software — Nearpod; Seesaw
Network conferencing software — LogMeIn GoToWebinar
Network monitoring software — Dartware InterMapper; Nagios ; Wireshark
Network operation system software — Remote install server software
Network security or virtual private network VPN management software — Virtual private networking VPN software
Object or component oriented development software — Advanced business application programming ABAP ; Apache Groovy ; jQuery ; Objective C (see all 11 examples)
Object oriented data base management software — Hibernate ORM; PostgreSQL
Office suite software — Google Drive ; Microsoft Office
Operating system software — Microsoft Windows Server ; Oracle Solaris ; Red Hat Enterprise Linux ; UNIX Shell (see all 18 examples)
Platform interconnectivity software — Migration software
Portal server software — Apache HTTP Server
Presentation software — Microsoft PowerPoint ; Poll Everywhere
Program testing software — Defect tracking software; Hewlett Packard LoadRunner; JUnit ; Personal computer diagnostic software
Project management software — Confluence ; Google Classroom; Oracle Primavera Enterprise Project Portfolio Management ; Slack (see all 7 examples)
Requirements analysis and system architecture software — Unified modeling language UML
Sales and marketing software — Marketo Marketing Automation
Spreadsheet software — Microsoft Excel
Storage networking software — Media storage management software
Transaction security and virus protection software — Encryption software; McAfee; Symantec ; Virus scanning software
Transaction server software — Customer information control system CICS
Video conferencing software — Cisco Systems Webex; Google Meet; LogMeIn GoToMeeting; Zoom
Video creation and editing software — Apple Final Cut Pro; Flipgrid; YouTube
Web page creation and editing software — Adobe Systems Adobe Dreamweaver; Facebook ; Google Sites
Web platform development software — Google AngularJS ; Microsoft ASP.NET ; Microsoft ASP.NET Core MVC ; Spring Framework (see all 23 examples)
Word processing software — 3M Post-it App; Google Docs ; Microsoft OneNote; Microsoft Word

Hot Technology — a technology requirement frequently included in employer job postings.

CrowdSourceLawyers.com

https://crowdsourcelawyers.com/job-description-templates/

Knowledge

All 6 displayed

Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Telecommunications — Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.
Engineering and Technology — Knowledge of the practical application of engineering science and technology. This includes applying principles, techniques, procedures, and equipment to the design and production of various goods and services.
Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

CrowdSourceLawyers.com

https://crowdsourcelawyers.com/job-description-templates/

Skills

All 13 displayed

Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
Speaking — Talking to others to convey information effectively.
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Instructing — Teaching others how to do something.
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Service Orientation — Actively looking for ways to help people.
Time Management — Managing one’s own time and the time of others.

Abilities

All 14 displayed

Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Written Comprehension — The ability to read and understand information and ideas presented in writing.
Near Vision — The ability to see details at close range (within a few feet of the observer).
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Speech Clarity — The ability to speak clearly so others can understand you.
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
Speech Recognition — The ability to identify and understand the speech of another person.
Written Expression — The ability to communicate information and ideas in writing so others will understand.
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).

Work Activities

All 20 displayed

Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.

Detailed Work Activities

All 22 displayed

Provide technical support for software maintenance or use.
Monitor computer system performance to ensure proper operation.
Read documents to gather technical information.
Collaborate with others to resolve information technology issues.
Resolve computer software problems.
Install computer hardware.
Teach others to use computer equipment or hardware.
Train others in computer interface or software use.
Test software performance.
Modify software programs to improve performance.
Test computer hardware performance.
Document operational activities.
Install computer software.
Maintain computer hardware.
Evaluate utility of software or hardware technologies.
Provide recommendations to others about computer hardware.
Recommend changes to improve computer or information systems.
Collaborate with others to determine design specifications or details.
Conduct research to gain information about products or processes.
Update knowledge about emerging industry or technology trends.
Participate in staffing decisions.
Supervise information technology personnel.

Find occupations related to multiple detailed work activities

Work Context

All 21 displayed

Electronic Mail — 100% responded “Every day.”
Contact With Others — 86% responded “Constant contact with others.”
Face-to-Face Discussions — 85% responded “Every day.”
Telephone
Importance of Being Exact or Accurate — 75% responded “Extremely important.”
Freedom to Make Decisions — 24% responded “Some freedom.”
Structured versus Unstructured Work — 15% responded “Limited freedom.”
Work With Work Group or Team
Spend Time Sitting — 30% responded “Continually or almost continually.”
Indoors, Environmentally Controlled
Duration of Typical Work Week
Impact of Decisions on Co-workers or Company Results — 24% responded “Minor results.”
Frequency of Decision Making — 14% responded “Once a year or more but not every month.”
Time Pressure — 12% responded “Once a year or more but not every month.”
Physical Proximity — 36% responded “Slightly close (e.g., shared office).”
Deal With External Customers — 12% responded “Not important at all.”
Importance of Repeating Same Tasks — 31% responded “Extremely important.”
Consequence of Error — 14% responded “Extremely serious.”
Responsibility for Outcomes and Results — 20% responded “Moderate responsibility.”
Coordinate or Lead Others — 11% responded “Important.”
Letters and Memos — 17% responded “Never.”

Job Zone

Title	Job Zone Three: Medium Preparation Needed
Education	Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate’s degree.
Related Experience	Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Job Training	Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples	These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include hydroelectric production managers, travel guides, electricians, agricultural technicians, barbers, court reporters, and medical assistants.
SVP Range	(6.0 to < 7.0)

Education

Percentage of Respondents	Education Level Required
Not available	Bachelor’s degree
Not available	High school diploma or equivalent
Not available	Some college, no degree

Credentials

Interests

All 4 displayed

Interest code: RIC Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.

Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Investigative — Investigative occupations frequently involve working with ideas, and require an extensive amount of thinking. These occupations can involve searching for facts and figuring out problems mentally.
Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Work Styles

All 16 displayed

Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
Integrity — Job requires being honest and ethical.
Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Independence — Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Initiative — Job requires a willingness to take on responsibilities and challenges.
Concern for Others — Job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job.
Persistence — Job requires persistence in the face of obstacles.
Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

Work Values

All 3 displayed

Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Related Occupations

All 9 displayed

15-1299.01	Web Administrators
17-3023.00	Electrical and Electronic Engineering Technologists and Technicians
25-4022.00	Librarians and Media Collections Specialists
27-4011.00	Audio and Video Technicians Bright Outlook
27-4012.00	Broadcast Technicians
27-4014.00	Sound Engineering Technicians
43-9031.00	Desktop Publishers
49-2011.00	Computer, Automated Teller, and Office Machine Repairers
49-2097.00	Audiovisual Equipment Installers and Repairers

This page includes information from O*NET OnLine by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.