Court, Municipal, and License Clerks

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Perform clerical duties for courts of law, municipalities, or governmental licensing agencies and bureaus. May prepare docket of cases to be called; secure information for judges and court; prepare draft agendas or bylaws for town or city council; answer official correspondence; keep fiscal records and accounts; issue licenses or permits; and record data, administer tests, or collect fees.

Sample of reported job titles: City Clerk, Court Clerk, Deputy City Clerk, Law Clerk, License Clerk, Licensing Specialist, Motor Vehicle License Clerk, Municipal Clerk, Recorder, Town Clerk

Tasks

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Evaluate information on applications to verify completeness and accuracy and to determine whether applicants are qualified to obtain desired licenses.
Verify the authenticity of documents, such as foreign identification or immigration documents.
Record and edit the minutes of meetings and distribute to appropriate officials or staff members.
Question applicants to obtain required information, such as name, address, or age, and record data on prescribed forms.
Issue public notification of all official activities or meetings.
Record and maintain all vital and fiscal records and accounts.
Answer questions or provide advice to the public regarding licensing policies, procedures, or regulations.
Prepare meeting agendas or packets of related information.
Prepare and issue orders of the court, such as probation orders, release documentation, sentencing information, or summonses.
Prepare ordinances, resolutions, or proclamations so that they can be executed, recorded, archived, or distributed.
Code information on license applications for entry into computers.
Record case dispositions, court orders, or arrangements made for payment of court fees.
Perform budgeting duties, such as assisting in budget preparation, expenditure review, or budget administration.
Perform record checks on past or current licensees, as required by investigations.
Prepare documents recording the outcomes of court proceedings.
Examine legal documents submitted to courts for adherence to laws or court procedures.
Perform general office duties, such as taking or transcribing dictation, typing or proofreading correspondence, distributing or filing official forms, or scheduling appointments.
Perform administrative tasks, such as answering telephone calls, filing court documents, or maintaining office supplies or equipment.
Respond to requests for information from the public, other municipalities, state officials, or state and federal legislative offices.
Search files and contact witnesses, attorneys, or litigants to obtain information for the court.
Coordinate or maintain office tracking systems for correspondence or follow-up actions.
Answer inquiries from the general public regarding judicial procedures, court appearances, trial dates, adjournments, outstanding warrants, summonses, subpoenas, witness fees, or payment of fines.
Train other workers or coordinate their work, as necessary.
Instruct parties about timing of court appearances.
Research information in the municipal archives upon request of public officials or private citizens.
Perform contract administration duties, assisting with bid openings or the awarding of contracts.
Participate in the administration of municipal elections, such as preparation or distribution of ballots, appointment or training of election officers, or tabulation or certification of results.
Issue various permits and licenses, such as marriage, fishing, hunting, and dog licenses, and collect appropriate fees.
Plan or direct the maintenance, filing, safekeeping, or computerization of all municipal documents.
Prepare dockets or calendars of cases to be called.

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Technology Skills

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Calendar and scheduling software — Work scheduling software
Data base reporting software — Data Technologies Summit
Data base user interface and query software — Abilis CORIS Offender Management System; Data entry software ; IBM Judicial Enforcement Management System JEMS; Microsoft Access
Document management software — Adobe Systems Adobe Acrobat
Electronic mail software — Email software; IBM Notes ; Microsoft Outlook
Information retrieval or search software — LexisNexis; Thomson Reuters Westlaw
Office suite software — Corel WordPerfect Office Suite; Microsoft Office
Presentation software — Microsoft PowerPoint
Project management software — Syscon Court Clerk
Spreadsheet software — Microsoft Excel ; Spreadsheet applications
Word processing software — Microsoft Word

Hot Technology — a technology requirement frequently included in employer job postings.

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Knowledge

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Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

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Skills

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Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking — Talking to others to convey information effectively.
Reading Comprehension — Understanding written sentences and paragraphs in work related documents.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
Coordination — Adjusting actions in relation to others’ actions.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Time Management — Managing one’s own time and the time of others.
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.

Abilities

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Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Written Comprehension — The ability to read and understand information and ideas presented in writing.
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Written Expression — The ability to communicate information and ideas in writing so others will understand.
Near Vision — The ability to see details at close range (within a few feet of the observer).
Speech Recognition — The ability to identify and understand the speech of another person.
Speech Clarity — The ability to speak clearly so others can understand you.
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Work Activities

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Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.

Detailed Work Activities

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Verify accuracy of financial or transactional data.
Examine documents to verify adherence to requirements.
Interview employees, customers, or others to collect information.
Distribute materials to employees or customers.
Prepare documentation for contracts, transactions, or regulatory compliance.
Record information from meetings or other formal proceedings.
Explain regulations, policies, or procedures.
Maintain financial or account records.
Prepare informational or reference materials.
Coordinate operational activities.
Prepare legal documents.
Analyze financial information.
Code data or other information.
Record information about legal matters.
Search files, databases or reference materials to obtain needed information.
Issue documentation or identification to customers or employees.
Proofread documents, records, or other files to ensure accuracy.
Schedule appointments.
Answer telephones to direct calls or provide information.
Maintain office equipment in proper operating condition.
Communicate with government agencies.
Provide information to the general public.
Train personnel.
Perform administrative or clerical tasks.
Collect deposits, payments or fees.
Coordinate legal schedules or activities.
Issue certificates or licenses.
Manage clerical or administrative activities.

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Work Context

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Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?
Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
Telephone — How often do you have telephone conversations in this job?
Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job?
Electronic Mail — How often do you use electronic mail in this job?
Deal With External Customers — How important is it to work with external customers or the public in this job?
Importance of Repeating Same Tasks — How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?
Spend Time Sitting — How much does this job require sitting?
Time Pressure — How often does this job require the worker to meet strict deadlines?
Work With Work Group or Team — How important is it to work with others in a group or team in this job?
Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?
Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?
Letters and Memos — How often does the job require written letters and memos?
Deal With Unpleasant or Angry People — How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?
Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer?
Impact of Decisions on Co-workers or Company Results — What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?
Frequency of Decision Making — How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
Spend Time Making Repetitive Motions — How much does this job require making repetitive motions?
Frequency of Conflict Situations — How often are there conflict situations the employee has to face in this job?
Physical Proximity — To what extent does this job require the worker to perform job tasks in close physical proximity to other people?
Coordinate or Lead Others — How important is it to coordinate or lead others in accomplishing work activities in this job?
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — How much does this job require using your hands to handle, control, or feel objects, tools or controls?

Job Zone

Title	Job Zone Two: Some Preparation Needed
Education	These occupations usually require a high school diploma.
Related Experience	Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training	Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples	These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers.
SVP Range	(4.0 to < 6.0)

Credentials

Interests

All 3 displayed

Interest code: CES Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.

Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Work Styles

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Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Integrity — Job requires being honest and ethical.
Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Concern for Others — Job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job.
Initiative — Job requires a willingness to take on responsibilities and challenges.
Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Independence — Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Persistence — Job requires persistence in the face of obstacles.
Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.

Work Values

All 3 displayed

Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

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