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Eligibility Interviewers, Government Programs

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Determine eligibility of persons applying to receive assistance from government programs and agency resources, such as welfare, unemployment benefits, social security, and public housing.


Sample of reported job titles: Business Employment Specialist, Case Manager, Eligibility Examiner, Eligibility Specialist, Housing Specialist, Medicaid Analyst, Program Eligibility Specialist, Work Force Advisor, Workforce Services Representative (WSR)


Tasks  |  Technology Skills  |  Tools Used  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information


Tasks

Show fewer All 17 displayed
  • Interpret and explain information such as eligibility requirements, application details, payment methods, and applicants’ legal rights.See more occupations related to this task.
  • Interview benefits recipients at specified intervals to certify their eligibility for continuing benefits.See more occupations related to this task.
  • Keep records of assigned cases, and prepare required reports.See more occupations related to this task.
  • Compile, record, and evaluate personal and financial data to verify completeness and accuracy, and to determine eligibility status.See more occupations related to this task.
  • Answer applicants’ questions about benefits and claim procedures.See more occupations related to this task.
  • Interview and investigate applicants for public assistance to gather information pertinent to their applications.See more occupations related to this task.
  • Initiate procedures to grant, modify, deny, or terminate assistance, or refer applicants to other agencies for assistance.See more occupations related to this task.
  • Check with employers or other references to verify answers and obtain further information.See more occupations related to this task.
  • Compute and authorize amounts of assistance for programs, such as grants, monetary payments, and food stamps.See more occupations related to this task.
  • Schedule benefits claimants for adjudication interviews to address questions of eligibility.See more occupations related to this task.
  • Refer applicants to job openings or to interviews with other staff, in accordance with administrative guidelines or office procedures.See more occupations related to this task.
  • Investigate claimants for the possibility of fraud or abuse.See more occupations related to this task.
  • Monitor the payments of benefits throughout the duration of a claim.See more occupations related to this task.
  • Prepare applications and forms for applicants for such purposes as school enrollment, employment, and medical services.See more occupations related to this task.
  • Provide applicants with assistance in completing application forms, such as those for job referrals or unemployment compensation claims.See more occupations related to this task.
  • Conduct annual, interim, and special housing reviews and home visits to ensure conformance to regulations.See more occupations related to this task.
  • Provide social workers with pertinent information gathered during applicant interviews.See more occupations related to this task.

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Technology Skills

Show fewer All 15 displayed     Show 8 tools used
  • Analytical or scientific software — Client assessment softwareSee more occupations related to this technology.
  • Calendar and scheduling software — Resource and patient management system RPMS scheduling softwareSee more occupations related to this technology.
  • Data base reporting software — Resource and patient management system RPMS patient registration softwareSee more occupations related to this technology.
  • Data base user interface and query software — Data entry software Hot technology ; Microsoft Access Hot technologySee more occupations related to this technology.
  • Data compression software — Corel WinZipSee more occupations related to this technology.
  • Document management software — Adobe Systems Adobe ReaderSee more occupations related to this technology.
  • Electronic mail software — Email software; Microsoft Outlook Hot technologySee more occupations related to this technology.
  • Enterprise resource planning ERP software Hot technology — Microsoft Dynamics Hot technologySee more occupations related to this technology.
  • Internet browser software — Web browser softwareSee more occupations related to this technology.
  • Medical software — GE Healthcare Centricity EMR; Medicaid management information system MMISSee more occupations related to this technology.
  • Office suite software — Microsoft Office Hot technologySee more occupations related to this technology.
  • Presentation software — Microsoft PowerPoint Hot technologySee more occupations related to this technology.
  • Spreadsheet software — Microsoft Excel Hot technologySee more occupations related to this technology.
  • Video conferencing software — Google MeetSee more occupations related to this technology.
  • Word processing software — Microsoft Word Hot technologySee more occupations related to this technology.

Hot technology Hot Technology — a technology requirement frequently included in employer job postings.

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Knowledge

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  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.See more occupations related to this knowledge.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.See more occupations related to this knowledge.
  • Clerical — Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.See more occupations related to this knowledge.
  • Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.See more occupations related to this knowledge.
  • Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.See more occupations related to this knowledge.

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Skills

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  • Speaking — Talking to others to convey information effectively.See more occupations related to this skill.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.See more occupations related to this skill.
  • Reading Comprehension — Understanding written sentences and paragraphs in work related documents.See more occupations related to this skill.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.See more occupations related to this skill.
  • Service Orientation — Actively looking for ways to help people.See more occupations related to this skill.
  • Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.See more occupations related to this skill.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.See more occupations related to this skill.
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.See more occupations related to this skill.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.See more occupations related to this skill.
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.See more occupations related to this skill.
  • Coordination — Adjusting actions in relation to others’ actions.See more occupations related to this skill.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.See more occupations related to this skill.
  • Negotiation — Bringing others together and trying to reconcile differences.See more occupations related to this skill.
  • Persuasion — Persuading others to change their minds or behavior.See more occupations related to this skill.
  • Time Management — Managing one’s own time and the time of others.See more occupations related to this skill.

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Abilities

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  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.See more occupations related to this ability.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.See more occupations related to this ability.
  • Speech Clarity — The ability to speak clearly so others can understand you.See more occupations related to this ability.
  • Written Expression — The ability to communicate information and ideas in writing so others will understand.See more occupations related to this ability.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person.See more occupations related to this ability.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing.See more occupations related to this ability.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).See more occupations related to this ability.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.See more occupations related to this ability.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).See more occupations related to this ability.
  • Near Vision — The ability to see details at close range (within a few feet of the observer).See more occupations related to this ability.
  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.See more occupations related to this ability.
  • Selective Attention — The ability to concentrate on a task over a period of time without being distracted.See more occupations related to this ability.

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Work Activities

Show fewer All 20 displayed
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.See more occupations related to this activity.
  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.See more occupations related to this activity.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.See more occupations related to this activity.
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.See more occupations related to this activity.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.See more occupations related to this activity.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.See more occupations related to this activity.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.See more occupations related to this activity.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.See more occupations related to this activity.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.See more occupations related to this activity.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.See more occupations related to this activity.
  • Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.See more occupations related to this activity.
  • Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.See more occupations related to this activity.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.See more occupations related to this activity.
  • Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.See more occupations related to this activity.
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.See more occupations related to this activity.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.See more occupations related to this activity.
  • Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.See more occupations related to this activity.
  • Monitor Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.See more occupations related to this activity.

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Detailed Work Activities

Show fewer All 14 displayed
  • Explain regulations, policies, or procedures.See more occupations related to this activity.
  • Interview employees, customers, or others to collect information.See more occupations related to this activity.
  • Record information about legal matters.See more occupations related to this activity.
  • Compile data or documentation.See more occupations related to this activity.
  • Calculate financial data.See more occupations related to this activity.
  • Refer customers to appropriate personnel.See more occupations related to this activity.
  • Obtain personal or financial information about customers or applicants.See more occupations related to this activity.
  • Schedule appointments.See more occupations related to this activity.
  • Administer personnel recruitment or hiring activities.See more occupations related to this activity.
  • Investigate personal characteristics or activities of individuals.See more occupations related to this activity.
  • Monitor financial information.See more occupations related to this activity.
  • Prepare documentation for contracts, transactions, or regulatory compliance.See more occupations related to this activity.
  • Assist individuals with paperwork.See more occupations related to this activity.
  • Provide information to coworkers.See more occupations related to this activity.

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Work Context

Show fewer All 23 displayed
  • Telephone — 84% responded “Every day.”See more occupations related to this work context.
  • Contact With Others — 83% responded “Constant contact with others.”See more occupations related to this work context.
  • Frequency of Decision Making — 77% responded “Every day.”See more occupations related to this work context.
  • Spend Time Sitting — 66% responded “Continually or almost continually.”See more occupations related to this work context.
  • Electronic Mail — 85% responded “Every day.”See more occupations related to this work context.
  • Face-to-Face Discussions — 63% responded “Every day.”See more occupations related to this work context.
  • Deal With External Customers — 60% responded “Extremely important.”See more occupations related to this work context.
  • Indoors, Environmentally Controlled — 79% responded “Every day.”See more occupations related to this work context.
  • Letters and Memos — 64% responded “Every day.”See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — 49% responded “Very important results.”See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 53% responded “Very important.”See more occupations related to this work context.
  • Freedom to Make Decisions — 47% responded “Some freedom.”See more occupations related to this work context.
  • Importance of Repeating Same Tasks — 49% responded “Extremely important.”See more occupations related to this work context.
  • Structured versus Unstructured Work — 48% responded “Some freedom.”See more occupations related to this work context.
  • Time Pressure — 44% responded “Every day.”See more occupations related to this work context.
  • Work With Work Group or Team — 40% responded “Extremely important.”See more occupations related to this work context.
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 44% responded “Continually or almost continually.”See more occupations related to this work context.
  • Spend Time Making Repetitive Motions — 51% responded “Continually or almost continually.”See more occupations related to this work context.
  • Deal With Unpleasant or Angry People — 34% responded “Once a week or more but not every day.”See more occupations related to this work context.
  • Sounds, Noise Levels Are Distracting or Uncomfortable — 38% responded “Every day.”See more occupations related to this work context.
  • Physical Proximity — 38% responded “Slightly close (e.g., shared office).”See more occupations related to this work context.
  • Coordinate or Lead Others — 37% responded “Important.”See more occupations related to this work context.
  • Frequency of Conflict Situations — 48% responded “Once a month or more but not every week.”See more occupations related to this work context.

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Job Zone

Title Job Zone Three: Medium Preparation Needed
Education Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate’s degree.
Related Experience Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Job Training Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include hydroelectric production managers, travel guides, electricians, agricultural technicians, barbers, court reporters, and medical assistants.
SVP Range (6.0 to < 7.0)

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Education


Percentage of Respondents
Education Level Required
29   High school diploma or equivalent

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29   Bachelor’s degree
13   Some college, no degree

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Credentials

Find Training Find Certifications Apprenticeship.gov

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Interests

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Interest code: SCE   Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.

  • Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.See more occupations related to this interest.
  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.See more occupations related to this interest.
  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.See more occupations related to this interest.

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Work Styles

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  • Integrity — Job requires being honest and ethical.See more occupations related to this work style.
  • Self Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high stress situations.See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job.See more occupations related to this work style.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.See more occupations related to this work style.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.See more occupations related to this work style.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.See more occupations related to this work style.
  • Independence — Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges.See more occupations related to this work style.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles.See more occupations related to this work style.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.See more occupations related to this work style.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.See more occupations related to this work style.

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Work Values

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  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.See more occupations related to this work value.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.See more occupations related to this work value.
  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.See more occupations related to this work value.

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Related Occupations

Show fewer All 10 displayed
13-2081.00 Tax Examiners and Collectors, and Revenue Agents
23-2011.00 Paralegals and Legal Assistants   Bright Outlook Bright Outlook
43-3011.00 Bill and Account Collectors
43-3021.00 Billing and Posting Clerks
43-4011.00 Brokerage Clerks
43-4031.00 Court, Municipal, and License Clerks
43-4131.00 Loan Interviewers and Clerks
43-4161.00 Human Resources Assistants, Except Payroll and Timekeeping
43-6011.00 Executive Secretaries and Executive Administrative Assistants
43-6012.00 Legal Secretaries and Administrative Assistants

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