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Fast Food and Counter Workers

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Perform duties such as taking orders and serving food and beverages. Serve customers at counter or from a steam table. May take payment. May prepare food and beverages.

Sample of reported job titles: Cafe Server, Cafeteria Server, Cafeteria Worker, Deli Worker (Delicatessen Worker), Food Server, Food Service Assistant, Food Service Worker, Prep Cook (Preparation Cook), School Cafeteria Cook, Server

Also see: Baristas

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Tasks  |  Technology Skills  |  Tools Used  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

Show fewer All 27 displayed
  • Communicate with customers regarding orders, comments, and complaints.See more occupations related to this task.
  • Accept payment from customers, and make change as necessary.See more occupations related to this task.
  • Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.See more occupations related to this task.
  • Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.See more occupations related to this task.
  • Balance receipts and payments in cash registers.See more occupations related to this task.
  • Request and record customer orders, and compute bills using cash registers, multi counting machines, or pencil and paper.See more occupations related to this task.
  • Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.See more occupations related to this task.
  • Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee, using proper safety precautions and sanitary measures.See more occupations related to this task.
  • Clean and organize eating, service, and kitchen areas.See more occupations related to this task.
  • Monitor and order supplies or food items and restock as necessary to maintain inventory.See more occupations related to this task.
  • Brew coffee and tea, and fill containers with requested beverages.See more occupations related to this task.
  • Serve customers in eating places that specialize in fast service and inexpensive carry-out food.See more occupations related to this task.
  • Collect and return dirty dishes to the kitchen for washing.See more occupations related to this task.
  • Wash dishes, glassware, and silverware after meals.See more occupations related to this task.
  • Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout.See more occupations related to this task.
  • Notify kitchen personnel of shortages or special orders.See more occupations related to this task.
  • Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines.See more occupations related to this task.
  • Select food items from serving or storage areas and place them in dishes, on serving trays, or in take-out bags.See more occupations related to this task.
  • Replenish foods at serving stations.See more occupations related to this task.
  • Perform personnel activities such as supervising and training employees.See more occupations related to this task.
  • Take customers’ orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.See more occupations related to this task.
  • Distribute food to servers.See more occupations related to this task.
  • Set up dining areas for meals and clear them following meals.See more occupations related to this task.
  • Add relishes and garnishes to food orders, according to instructions.See more occupations related to this task.
  • Deliver orders to kitchens, and pick up and serve food when it is ready.See more occupations related to this task.
  • Arrange tables and decorations according to instructions.See more occupations related to this task.
  • Plan, prepare, and deliver meals to individuals with special dietary needs.See more occupations related to this task.

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Technology Skills

Show fewer All 7 displayed     Show 51 tools used
  • Computer based training software — QuizletSee more occupations related to this technology.
  • Data base user interface and query software — Data entry software; Menu and nutrition database softwareSee more occupations related to this technology.
  • Office suite software — Microsoft Office Hot technologySee more occupations related to this technology.
  • Operating system software — Microsoft Windows Hot technologySee more occupations related to this technology.
  • Point of sale POS software — Aldelo Systems Aldelo for Restaurants Pro; Foodman Home-Delivery; Intuit QuickBooks Point of Sale; Plexis Software Plexis POS (see all 10 examples)See more occupations related to this technology.
  • Spreadsheet software — Microsoft Excel Hot technologySee more occupations related to this technology.
  • Web page creation and editing software — Facebook Hot technologySee more occupations related to this technology.

Hot technology Hot Technology — a technology requirement frequently included in employer job postings.

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Knowledge

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  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.See more occupations related to this knowledge.
  • Food Production — Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.See more occupations related to this knowledge.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.See more occupations related to this knowledge.
  • Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.See more occupations related to this knowledge.
  • Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.See more occupations related to this knowledge.
  • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.See more occupations related to this knowledge.
  • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.See more occupations related to this knowledge.
  • Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.See more occupations related to this knowledge.

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Skills

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  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.See more occupations related to this skill.
  • Service Orientation — Actively looking for ways to help people.See more occupations related to this skill.
  • Speaking — Talking to others to convey information effectively.See more occupations related to this skill.
  • Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.See more occupations related to this skill.

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Abilities

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  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person.See more occupations related to this ability.
  • Near Vision — The ability to see details at close range (within a few feet of the observer).See more occupations related to this ability.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.See more occupations related to this ability.
  • Speech Clarity — The ability to speak clearly so others can understand you.See more occupations related to this ability.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).See more occupations related to this ability.

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Work Activities

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  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.See more occupations related to this activity.
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.See more occupations related to this activity.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.See more occupations related to this activity.
  • Inspecting Equipment, Structures, or Materials — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.See more occupations related to this activity.
  • Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.See more occupations related to this activity.
  • Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.See more occupations related to this activity.
  • Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.See more occupations related to this activity.
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.See more occupations related to this activity.
  • Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.See more occupations related to this activity.
  • Monitoring Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.See more occupations related to this activity.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.See more occupations related to this activity.
  • Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.See more occupations related to this activity.
  • Judging the Qualities of Objects, Services, or People — Assessing the value, importance, or quality of things or people.See more occupations related to this activity.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.See more occupations related to this activity.

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Detailed Work Activities

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  • Clean food preparation areas, facilities, or equipment.See more occupations related to this activity.
  • Clean tableware.See more occupations related to this activity.
  • Process customer bills or payments.See more occupations related to this activity.
  • Communicate with customers to resolve complaints or ensure satisfaction.See more occupations related to this activity.
  • Take customer orders.See more occupations related to this activity.
  • Balance receipts.See more occupations related to this activity.
  • Operate cash registers.See more occupations related to this activity.
  • Serve food or beverages.See more occupations related to this activity.
  • Clean food service areas.See more occupations related to this activity.
  • Cook foods.See more occupations related to this activity.
  • Order materials, supplies, or equipment.See more occupations related to this activity.
  • Prepare hot or cold beverages.See more occupations related to this activity.
  • Collect dirty dishes or other tableware.See more occupations related to this activity.
  • Arrange tables or dining areas.See more occupations related to this activity.
  • Add garnishes to food.See more occupations related to this activity.
  • Move equipment, supplies or food to required locations.See more occupations related to this activity.
  • Package food or supplies.See more occupations related to this activity.
  • Communicate dining or order details to kitchen personnel.See more occupations related to this activity.
  • Arrange food for serving.See more occupations related to this activity.
  • Stock serving stations or dining areas with food or supplies.See more occupations related to this activity.
  • Deliver items.See more occupations related to this activity.
  • Manage preparation of special meals or diets.See more occupations related to this activity.
  • Prepare foods or meals.See more occupations related to this activity.
  • Train food preparation or food service personnel.See more occupations related to this activity.
  • Schedule dining reservations.See more occupations related to this activity.

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Work Context

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  • Spend Time Standing — How much does this job require standing?See more occupations related to this work context.
  • Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?See more occupations related to this work context.
  • Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?See more occupations related to this work context.
  • Work With Work Group or Team — How important is it to work with others in a group or team in this job?See more occupations related to this work context.
  • Deal With External Customers — How important is it to work with external customers or the public in this job?See more occupations related to this work context.
  • Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?See more occupations related to this work context.
  • Spend Time Walking and Running — How much does this job require walking and running?See more occupations related to this work context.
  • Spend Time Making Repetitive Motions — How much does this job require making repetitive motions?See more occupations related to this work context.
  • Physical Proximity — To what extent does this job require the worker to perform job tasks in close physical proximity to other people?See more occupations related to this work context.
  • Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job?See more occupations related to this work context.
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — How much does this job require using your hands to handle, control, or feel objects, tools or controls?See more occupations related to this work context.
  • Frequency of Decision Making — How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?See more occupations related to this work context.
  • Responsible for Others’ Health and Safety — How much responsibility is there for the health and safety of others in this job?See more occupations related to this work context.
  • Coordinate or Lead Others — How important is it to coordinate or lead others in accomplishing work activities in this job?See more occupations related to this work context.
  • Deal With Unpleasant or Angry People — How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?See more occupations related to this work context.
  • Time Pressure — How often does this job require the worker to meet strict deadlines?See more occupations related to this work context.
  • Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer?See more occupations related to this work context.
  • Responsibility for Outcomes and Results — How responsible is the worker for work outcomes and results of other workers?See more occupations related to this work context.
  • Sounds, Noise Levels Are Distracting or Uncomfortable — How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?See more occupations related to this work context.
  • Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?See more occupations related to this work context.
  • Importance of Repeating Same Tasks — How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?See more occupations related to this work context.
  • Telephone — How often do you have telephone conversations in this job?See more occupations related to this work context.
  • Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets?See more occupations related to this work context.
  • Exposed to Minor Burns, Cuts, Bites, or Stings — How often does this job require exposure to minor burns, cuts, bites, or stings?See more occupations related to this work context.

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Job Zone

Title Job Zone One: Little or No Preparation Needed
Education Some of these occupations may require a high school diploma or GED certificate.
Related Experience Little or no previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a waiter or waitress even if he/she has never worked before.
Job Training Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.
Job Zone Examples These occupations involve following instructions and helping others. Examples include food preparation workers, dishwashers, sewing machine operators, landscaping and groundskeeping workers, logging equipment operators, and baristas.
SVP Range (Below 4.0)

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Credentials

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Interests

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Interest code: RCS   Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.

  • Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.See more occupations related to this interest.
  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.See more occupations related to this interest.
  • Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.See more occupations related to this interest.

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Work Styles

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  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.See more occupations related to this work style.
  • Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.See more occupations related to this work style.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.See more occupations related to this work style.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.See more occupations related to this work style.
  • Integrity — Job requires being honest and ethical.See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges.See more occupations related to this work style.
  • Independence — Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job.See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles.See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.See more occupations related to this work style.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.See more occupations related to this work style.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.See more occupations related to this work style.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.See more occupations related to this work style.

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Work Values

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  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.See more occupations related to this work value.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.See more occupations related to this work value.

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Related Occupations

Show fewer All 10 displayed
35-2011.00 Cooks, Fast Food
35-2015.00 Cooks, Short Order
35-2021.00 Food Preparation Workers Bright Outlook
35-3031.00 Waiters and Waitresses Bright Outlook
35-3041.00 Food Servers, Nonrestaurant Bright Outlook
35-9011.00 Dining Room and Cafeteria Attendants and Bartender Helpers Bright Outlook
35-9031.00 Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop   Bright Outlook Bright Outlook
39-3031.00 Ushers, Lobby Attendants, and Ticket Takers Bright Outlook
41-2011.00 Cashiers Bright Outlook
53-7065.00 Stockers and Order Fillers Bright Outlook

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Wages & Employment Trends

Median wages (2020) $11.47 hourly, $23,860 annual
State wages
 
Local wages
  
Employment (2020) 3,455,500 employees
Projected growth (2020-2030) Much faster than average (15% or higher) Much faster than average (15% or higher)
Projected job openings (2020-2030) 804,600
State trends
 
Top industries (2020)
Accommodation and Food Services

Source: Bureau of Labor Statistics 2020 wage data external site and 2020-2030 employment projections external site. “Projected growth” represents the estimated change in total employment over the projections period (2020-2030). “Projected job openings” represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

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Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

  • International Council on Hotel, Restaurant, and Institutional Education external site
  • National Restaurant Association external site
  • Occupational Outlook Handbook: Food and beverage serving and related workers external site
  • School Nutrition Association external site

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