Fast Food and Counter Workers

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Perform duties such as taking orders and serving food and beverages. Serve customers at counter or from a steam table. May take payment. May prepare food and beverages.

Sample of reported job titles: Cafe Server, Cafeteria Server, Cafeteria Worker, Deli Worker (Delicatessen Worker), Food Server, Food Service Assistant, Food Service Worker, Prep Cook (Preparation Cook), School Cafeteria Cook, Server

Also see: Baristas

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Tasks

All 27 displayed

Communicate with customers regarding orders, comments, and complaints.
Accept payment from customers, and make change as necessary.
Scrub and polish counters, steam tables, and other equipment, and clean glasses, dishes, and fountain equipment.
Perform cleaning duties such as sweeping, mopping, and washing dishes, to keep equipment and facilities sanitary.
Balance receipts and payments in cash registers.
Request and record customer orders, and compute bills using cash registers, multi counting machines, or pencil and paper.
Serve food, beverages, or desserts to customers in such settings as take-out counters of restaurants or lunchrooms, business or industrial establishments, hotel rooms, and cars.
Prepare daily food items, and cook simple foods and beverages, such as sandwiches, salads, soups, pizza, or coffee, using proper safety precautions and sanitary measures.
Clean and organize eating, service, and kitchen areas.
Monitor and order supplies or food items and restock as necessary to maintain inventory.
Brew coffee and tea, and fill containers with requested beverages.
Serve customers in eating places that specialize in fast service and inexpensive carry-out food.
Collect and return dirty dishes to the kitchen for washing.
Wash dishes, glassware, and silverware after meals.
Wrap menu item such as sandwiches, hot entrees, and desserts for serving or for takeout.
Notify kitchen personnel of shortages or special orders.
Prepare and serve cold drinks, or frozen milk drinks or desserts, using drink-dispensing, milkshake, or frozen custard machines.
Select food items from serving or storage areas and place them in dishes, on serving trays, or in take-out bags.
Replenish foods at serving stations.
Perform personnel activities such as supervising and training employees.
Take customers’ orders and write ordered items on tickets, giving ticket stubs to customers when needed to identify filled orders.
Distribute food to servers.
Set up dining areas for meals and clear them following meals.
Add relishes and garnishes to food orders, according to instructions.
Deliver orders to kitchens, and pick up and serve food when it is ready.
Arrange tables and decorations according to instructions.
Plan, prepare, and deliver meals to individuals with special dietary needs.

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Technology Skills

All 7 displayed Show 51 tools used

Computer based training software — Quizlet
Data base user interface and query software — Data entry software; Menu and nutrition database software
Office suite software — Microsoft Office
Operating system software — Microsoft Windows
Point of sale POS software — Aldelo Systems Aldelo for Restaurants Pro; Foodman Home-Delivery; Intuit QuickBooks Point of Sale; Plexis Software Plexis POS (see all 10 examples)
Spreadsheet software — Microsoft Excel
Web page creation and editing software — Facebook

Hot Technology — a technology requirement frequently included in employer job postings.

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Knowledge

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Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Food Production — Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.

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Skills

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Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation — Actively looking for ways to help people.
Speaking — Talking to others to convey information effectively.
Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.

Abilities

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Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Speech Recognition — The ability to identify and understand the speech of another person.
Near Vision — The ability to see details at close range (within a few feet of the observer).
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity — The ability to speak clearly so others can understand you.
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).

Work Activities

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Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Inspecting Equipment, Structures, or Materials — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Monitoring Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
Judging the Qualities of Objects, Services, or People — Assessing the value, importance, or quality of things or people.
Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Detailed Work Activities

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Clean food preparation areas, facilities, or equipment.
Clean tableware.
Process customer bills or payments.
Communicate with customers to resolve complaints or ensure satisfaction.
Take customer orders.
Balance receipts.
Operate cash registers.
Serve food or beverages.
Clean food service areas.
Cook foods.
Order materials, supplies, or equipment.
Prepare hot or cold beverages.
Collect dirty dishes or other tableware.
Arrange tables or dining areas.
Add garnishes to food.
Move equipment, supplies or food to required locations.
Package food or supplies.
Communicate dining or order details to kitchen personnel.
Arrange food for serving.
Stock serving stations or dining areas with food or supplies.
Deliver items.
Manage preparation of special meals or diets.
Prepare foods or meals.
Train food preparation or food service personnel.
Schedule dining reservations.

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Work Context

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Spend Time Standing — How much does this job require standing?
Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?
Work With Work Group or Team — How important is it to work with others in a group or team in this job?
Deal With External Customers — How important is it to work with external customers or the public in this job?
Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?
Spend Time Walking and Running — How much does this job require walking and running?
Spend Time Making Repetitive Motions — How much does this job require making repetitive motions?
Physical Proximity — To what extent does this job require the worker to perform job tasks in close physical proximity to other people?
Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job?
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — How much does this job require using your hands to handle, control, or feel objects, tools or controls?
Frequency of Decision Making — How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
Responsible for Others’ Health and Safety — How much responsibility is there for the health and safety of others in this job?
Coordinate or Lead Others — How important is it to coordinate or lead others in accomplishing work activities in this job?
Deal With Unpleasant or Angry People — How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?
Impact of Decisions on Co-workers or Company Results — What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?
Time Pressure — How often does this job require the worker to meet strict deadlines?
Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer?
Responsibility for Outcomes and Results — How responsible is the worker for work outcomes and results of other workers?
Sounds, Noise Levels Are Distracting or Uncomfortable — How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?
Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?
Importance of Repeating Same Tasks — How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?
Telephone — How often do you have telephone conversations in this job?
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — How much does this job require wearing common protective or safety equipment such as safety shoes, glasses, gloves, hard hats or life jackets?
Exposed to Minor Burns, Cuts, Bites, or Stings — How often does this job require exposure to minor burns, cuts, bites, or stings?

Job Zone

Title	Job Zone One: Little or No Preparation Needed
Education	Some of these occupations may require a high school diploma or GED certificate.
Related Experience	Little or no previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a waiter or waitress even if he/she has never worked before.
Job Training	Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.
Job Zone Examples	These occupations involve following instructions and helping others. Examples include food preparation workers, dishwashers, sewing machine operators, landscaping and groundskeeping workers, logging equipment operators, and baristas.
SVP Range	(Below 4.0)

Credentials

Interests

All 3 displayed

Interest code: RCS Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.

Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Work Styles

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Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
Integrity — Job requires being honest and ethical.
Initiative — Job requires a willingness to take on responsibilities and challenges.
Independence — Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Concern for Others — Job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job.
Persistence — Job requires persistence in the face of obstacles.
Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.

Work Values

All 2 displayed

Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

Related Occupations

All 10 displayed

35-2011.00	Cooks, Fast Food
35-2015.00	Cooks, Short Order
35-2021.00	Food Preparation Workers
35-3031.00	Waiters and Waitresses
35-3041.00	Food Servers, Nonrestaurant
35-9011.00	Dining Room and Cafeteria Attendants and Bartender Helpers
35-9031.00	Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop Bright Outlook
39-3031.00	Ushers, Lobby Attendants, and Ticket Takers
41-2011.00	Cashiers
53-7065.00	Stockers and Order Fillers

Wages & Employment Trends

Median wages (2020)	$11.47 hourly, $23,860 annual
State wages
Local wages	ZIP Code:

Employment (2020)	3,455,500 employees
Projected growth (2020-2030)	Much faster than average (15% or higher)
Projected job openings (2020-2030)	804,600
State trends

Top industries (2020)	Accommodation and Food Services

Source: Bureau of Labor Statistics 2020 wage data external site and 2020-2030 employment projections . “Projected growth” represents the estimated change in total employment over the projections period (2020-2030). “Projected job openings” represent openings due to growth and replacement.

Job Openings on the Web

Sources of Additional Information

All 4 displayed

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

International Council on Hotel, Restaurant, and Institutional Education
National Restaurant Association
Occupational Outlook Handbook: Food and beverage serving and related workers
School Nutrition Association

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