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File Clerks

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File correspondence, cards, invoices, receipts, and other records in alphabetical or numerical order or according to the filing system used. Locate and remove material from file when requested.

Sample of reported job titles: Claims Clerk, Clerk, Documentation Specialist, File Clerk, Manufacturing Clerk, Medical Records Clerk, Office Assistant, Police Records Clerk, Records Clerk

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Tasks  |  Technology Skills  |  Tools Used  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

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  • Scan or read incoming materials to determine how and where they should be classified or filed.See more occupations related to this task.
  • Input data, such as file numbers, new or updated information, or document information codes into computer systems to support document and information retrieval.See more occupations related to this task.
  • Perform general office activities, such as typing, answering telephones, operating office machines, processing mail, or securing confidential materials.See more occupations related to this task.
  • Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.See more occupations related to this task.
  • Answer questions about records or files.See more occupations related to this task.
  • Keep records of materials filed or removed, using logbooks or computers and generate computerized reports.See more occupations related to this task.
  • Add new material to file records or create new records as necessary.See more occupations related to this task.
  • Gather materials to be filed from departments or employees.See more occupations related to this task.
  • Find, retrieve, and make copies of information from files in response to requests and deliver information to authorized users.See more occupations related to this task.
  • Track materials removed from files to ensure that borrowed files are returned.See more occupations related to this task.
  • Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information.See more occupations related to this task.
  • Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage, according to file maintenance guidelines or legal requirements.See more occupations related to this task.
  • Perform periodic inspections of materials or files to ensure correct placement, legibility, or proper condition.See more occupations related to this task.
  • Modify or improve filing systems or implement new filing systems.See more occupations related to this task.
  • Design forms related to filing systems.See more occupations related to this task.
  • Complete general financial activities, such as processing accounts payable, reviewing invoices, collecting cash payments, or issuing receipts.See more occupations related to this task.
  • Operate mechanized files that rotate to bring needed records to a particular location.See more occupations related to this task.
  • Assign and record or stamp identification numbers or codes to index materials for filing.See more occupations related to this task.
  • Retrieve documents stored in microfilm or microfiche and place them in viewers for reading.See more occupations related to this task.

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Technology Skills

Show fewer All 13 displayed     Show 10 tools used
  • Accounting software — Intuit QuickBooks Hot technologySee more occupations related to this technology.
  • Cloud-based data access and sharing software — Microsoft SharePoint Hot technologySee more occupations related to this technology.
  • Data base user interface and query software — Data entry software; Microsoft Access Hot technologySee more occupations related to this technology.
  • Document management software — Adobe Systems Adobe Acrobat Hot technologySee more occupations related to this technology.
  • Electronic mail software — Email software; Microsoft Outlook Hot technologySee more occupations related to this technology.
  • Filesystem software — Electronic filing softwareSee more occupations related to this technology.
  • Medical software — Electronic health record EHR softwareSee more occupations related to this technology.
  • Office suite software — Microsoft Office Hot technologySee more occupations related to this technology.
  • Operating system software — Microsoft Windows Hot technologySee more occupations related to this technology.
  • Optical character reader OCR or scanning software — Optical scanning softwareSee more occupations related to this technology.
  • Presentation software — Microsoft PowerPoint Hot technologySee more occupations related to this technology.
  • Spreadsheet software — Microsoft Excel Hot technologySee more occupations related to this technology.
  • Word processing software — Microsoft Word Hot technologySee more occupations related to this technology.

Hot technology Hot Technology — a technology requirement frequently included in employer job postings.

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Knowledge

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  • Administrative — Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.See more occupations related to this knowledge.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.See more occupations related to this knowledge.
  • Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.See more occupations related to this knowledge.
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.See more occupations related to this knowledge.

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Skills

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  • Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.See more occupations related to this skill.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.See more occupations related to this skill.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.See more occupations related to this skill.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.See more occupations related to this skill.
  • Service Orientation — Actively looking for ways to help people.See more occupations related to this skill.
  • Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.See more occupations related to this skill.
  • Speaking — Talking to others to convey information effectively.See more occupations related to this skill.
  • Time Management — Managing one’s own time and the time of others.See more occupations related to this skill.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.See more occupations related to this skill.

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Abilities

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  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).See more occupations related to this ability.
  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.See more occupations related to this ability.
  • Near Vision — The ability to see details at close range (within a few feet of the observer).See more occupations related to this ability.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing.See more occupations related to this ability.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.See more occupations related to this ability.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.See more occupations related to this ability.
  • Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.See more occupations related to this ability.
  • Written Expression — The ability to communicate information and ideas in writing so others will understand.See more occupations related to this ability.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.See more occupations related to this ability.
  • Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.See more occupations related to this ability.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).See more occupations related to this ability.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.See more occupations related to this ability.
  • Selective Attention — The ability to concentrate on a task over a period of time without being distracted.See more occupations related to this ability.
  • Speech Clarity — The ability to speak clearly so others can understand you.See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person.See more occupations related to this ability.

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Work Activities

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  • Working with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.See more occupations related to this activity.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.See more occupations related to this activity.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.See more occupations related to this activity.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.See more occupations related to this activity.
  • Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.See more occupations related to this activity.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.See more occupations related to this activity.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.See more occupations related to this activity.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.See more occupations related to this activity.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.See more occupations related to this activity.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.See more occupations related to this activity.
  • Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.See more occupations related to this activity.

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Detailed Work Activities

Show fewer All 17 displayed
  • Read materials to determine needed actions.See more occupations related to this activity.
  • Enter information into databases or software programs.See more occupations related to this activity.
  • Operate office equipment.See more occupations related to this activity.
  • Sort mail.See more occupations related to this activity.
  • Type documents.See more occupations related to this activity.
  • Compile data or documentation.See more occupations related to this activity.
  • Provide information to coworkers.See more occupations related to this activity.
  • Verify accuracy of financial or transactional data.See more occupations related to this activity.
  • Maintain inventory records.See more occupations related to this activity.
  • File documents or records.See more occupations related to this activity.
  • Search files, databases or reference materials to obtain needed information.See more occupations related to this activity.
  • Track goods or materials.See more occupations related to this activity.
  • Store items.See more occupations related to this activity.
  • Store records or related materials.See more occupations related to this activity.
  • Examine documents to verify adherence to requirements.See more occupations related to this activity.
  • Attach identification information to products, items or containers.See more occupations related to this activity.
  • Develop data analysis or data management procedures.See more occupations related to this activity.

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Work Context

Show fewer All 18 displayed
  • Telephone — 100% responded “Every day.”See more occupations related to this work context.
  • Electronic MailSee more occupations related to this work context.
  • Importance of Being Exact or Accurate — 62% responded “Extremely important.”See more occupations related to this work context.
  • Contact With Others — 55% responded “Constant contact with others.”See more occupations related to this work context.
  • Work With Work Group or Team — 45% responded “Extremely important.”See more occupations related to this work context.
  • Spend Time Sitting — 46% responded “Continually or almost continually.”See more occupations related to this work context.
  • Letters and MemosSee more occupations related to this work context.
  • Responsibility for Outcomes and ResultsSee more occupations related to this work context.
  • Coordinate or Lead Others — 27% responded “Very important.”See more occupations related to this work context.
  • Face-to-Face Discussions — 53% responded “Every day.”See more occupations related to this work context.
  • Deal With External Customers — 41% responded “Extremely important.”See more occupations related to this work context.
  • Structured versus Unstructured Work — 20% responded “Some freedom.”See more occupations related to this work context.
  • Indoors, Environmentally ControlledSee more occupations related to this work context.
  • Importance of Repeating Same Tasks — 29% responded “Extremely important.”See more occupations related to this work context.
  • Time Pressure — 55% responded “Once a month or more but not every week.”See more occupations related to this work context.
  • Deal With Unpleasant or Angry People — 21% responded “Every day.”See more occupations related to this work context.
  • Responsible for Others’ Health and Safety — 34% responded “Limited responsibility.”See more occupations related to this work context.
  • Spend Time Making Repetitive Motions — 35% responded “Never.”See more occupations related to this work context.

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Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers.
SVP Range (4.0 to < 6.0)

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Education


Percentage of Respondents
Education Level Required
40   High school diploma or equivalent

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25   Master’s degree
11   Post-secondary certificate

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Credentials

Apprenticeship.gov

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Interests

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Interest code: CRE   Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.

  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.See more occupations related to this interest.
  • Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.See more occupations related to this interest.
  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.See more occupations related to this interest.

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Work Styles

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  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.See more occupations related to this work style.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.See more occupations related to this work style.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.See more occupations related to this work style.
  • Integrity — Job requires being honest and ethical.See more occupations related to this work style.
  • Independence — Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges.See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles.See more occupations related to this work style.
  • Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job.See more occupations related to this work style.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.See more occupations related to this work style.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.See more occupations related to this work style.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.See more occupations related to this work style.

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Work Values

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  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.See more occupations related to this work value.
  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.See more occupations related to this work value.
  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.See more occupations related to this work value.

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Related Occupations

Show fewer All 9 displayed
23-2093.00 Title Examiners, Abstractors, and Searchers
43-3021.00 Billing and Posting Clerks
43-3031.00 Bookkeeping, Accounting, and Auditing Clerks   Bright Outlook Bright Outlook
43-3051.00 Payroll and Timekeeping Clerks
43-4171.00 Receptionists and Information Clerks Bright Outlook
43-6011.00 Executive Secretaries and Executive Administrative Assistants
43-6012.00 Legal Secretaries and Administrative Assistants
43-9022.00 Word Processors and Typists
43-9061.00 Office Clerks, General Bright Outlook

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Wages & Employment Trends

Median wages (2020) $16.39 hourly, $34,090 annual
State wages
 
Local wages
  
Employment (2020) 99,700 employees
Projected growth (2020-2030) Decline (-1% or lower) Decline (-1% or lower)
Projected job openings (2020-2030) 9,600
State trends
 
Top industries (2020)
Professional, Scientific, and Technical Services
Health Care and Social Assistance

Source: Bureau of Labor Statistics 2020 wage data external site and 2020-2030 employment projections external site. “Projected growth” represents the estimated change in total employment over the projections period (2020-2030). “Projected job openings” represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

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Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

  • American Federation of State, County and Municipal Employees, AFL-CIO external site
  • Occupational Outlook Handbook: Information clerks external site
  • Society for Human Resource Management external site

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This page includes information from O*NET OnLine by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.

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