File Clerks

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File correspondence, cards, invoices, receipts, and other records in alphabetical or numerical order or according to the filing system used. Locate and remove material from file when requested.

Sample of reported job titles: Claims Clerk, Clerk, Documentation Specialist, File Clerk, Manufacturing Clerk, Medical Records Clerk, Office Assistant, Police Records Clerk, Records Clerk

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Tasks

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Scan or read incoming materials to determine how and where they should be classified or filed.
Input data, such as file numbers, new or updated information, or document information codes into computer systems to support document and information retrieval.
Perform general office activities, such as typing, answering telephones, operating office machines, processing mail, or securing confidential materials.
Sort or classify information according to guidelines, such as content, purpose, user criteria, or chronological, alphabetical, or numerical order.
Answer questions about records or files.
Keep records of materials filed or removed, using logbooks or computers and generate computerized reports.
Add new material to file records or create new records as necessary.
Gather materials to be filed from departments or employees.
Find, retrieve, and make copies of information from files in response to requests and deliver information to authorized users.
Track materials removed from files to ensure that borrowed files are returned.
Place materials into storage receptacles, such as file cabinets, boxes, bins, or drawers, according to classification and identification information.
Eliminate outdated or unnecessary materials, destroying them or transferring them to inactive storage, according to file maintenance guidelines or legal requirements.
Perform periodic inspections of materials or files to ensure correct placement, legibility, or proper condition.
Modify or improve filing systems or implement new filing systems.
Design forms related to filing systems.
Complete general financial activities, such as processing accounts payable, reviewing invoices, collecting cash payments, or issuing receipts.
Operate mechanized files that rotate to bring needed records to a particular location.
Assign and record or stamp identification numbers or codes to index materials for filing.
Retrieve documents stored in microfilm or microfiche and place them in viewers for reading.

Find occupations related to multiple tasks

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Technology Skills

All 13 displayed Show 10 tools used

Accounting software — Intuit QuickBooks
Cloud-based data access and sharing software — Microsoft SharePoint
Data base user interface and query software — Data entry software; Microsoft Access
Document management software — Adobe Systems Adobe Acrobat
Electronic mail software — Email software; Microsoft Outlook
Filesystem software — Electronic filing software
Medical software — Electronic health record EHR software
Office suite software — Microsoft Office
Operating system software — Microsoft Windows
Optical character reader OCR or scanning software — Optical scanning software
Presentation software — Microsoft PowerPoint
Spreadsheet software — Microsoft Excel
Word processing software — Microsoft Word

Hot Technology — a technology requirement frequently included in employer job postings.

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Knowledge

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Administrative — Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.

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Skills

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Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Service Orientation — Actively looking for ways to help people.
Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.
Speaking — Talking to others to convey information effectively.
Time Management — Managing one’s own time and the time of others.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.

Abilities

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Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
Near Vision — The ability to see details at close range (within a few feet of the observer).
Written Comprehension — The ability to read and understand information and ideas presented in writing.
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
Written Expression — The ability to communicate information and ideas in writing so others will understand.
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
Speech Clarity — The ability to speak clearly so others can understand you.
Speech Recognition — The ability to identify and understand the speech of another person.

Work Activities

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Working with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.

Detailed Work Activities

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Read materials to determine needed actions.
Enter information into databases or software programs.
Operate office equipment.
Sort mail.
Type documents.
Compile data or documentation.
Provide information to coworkers.
Verify accuracy of financial or transactional data.
Maintain inventory records.
File documents or records.
Search files, databases or reference materials to obtain needed information.
Track goods or materials.
Store items.
Store records or related materials.
Examine documents to verify adherence to requirements.
Attach identification information to products, items or containers.
Develop data analysis or data management procedures.

Find occupations related to multiple detailed work activities

Work Context

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Telephone — 100% responded “Every day.”
Electronic Mail
Importance of Being Exact or Accurate — 62% responded “Extremely important.”
Contact With Others — 55% responded “Constant contact with others.”
Work With Work Group or Team — 45% responded “Extremely important.”
Spend Time Sitting — 46% responded “Continually or almost continually.”
Letters and Memos
Responsibility for Outcomes and Results
Coordinate or Lead Others — 27% responded “Very important.”
Face-to-Face Discussions — 53% responded “Every day.”
Deal With External Customers — 41% responded “Extremely important.”
Structured versus Unstructured Work — 20% responded “Some freedom.”
Indoors, Environmentally Controlled
Importance of Repeating Same Tasks — 29% responded “Extremely important.”
Time Pressure — 55% responded “Once a month or more but not every week.”
Deal With Unpleasant or Angry People — 21% responded “Every day.”
Responsible for Others’ Health and Safety — 34% responded “Limited responsibility.”
Spend Time Making Repetitive Motions — 35% responded “Never.”

Job Zone

Title	Job Zone Two: Some Preparation Needed
Education	These occupations usually require a high school diploma.
Related Experience	Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training	Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples	These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers.
SVP Range	(4.0 to < 6.0)

Education

Percentage of Respondents	Education Level Required
40	High school diploma or equivalent
25	Master’s degree
11	Post-secondary certificate

Credentials

Interests

All 3 displayed

Interest code: CRE Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.

Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Work Styles

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Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Integrity — Job requires being honest and ethical.
Independence — Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Initiative — Job requires a willingness to take on responsibilities and challenges.
Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
Persistence — Job requires persistence in the face of obstacles.
Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Concern for Others — Job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job.
Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.

Work Values

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Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Related Occupations

All 9 displayed

23-2093.00	Title Examiners, Abstractors, and Searchers
43-3021.00	Billing and Posting Clerks
43-3031.00	Bookkeeping, Accounting, and Auditing Clerks Bright Outlook
43-3051.00	Payroll and Timekeeping Clerks
43-4171.00	Receptionists and Information Clerks
43-6011.00	Executive Secretaries and Executive Administrative Assistants
43-6012.00	Legal Secretaries and Administrative Assistants
43-9022.00	Word Processors and Typists
43-9061.00	Office Clerks, General

Wages & Employment Trends

Median wages (2020)	$16.39 hourly, $34,090 annual
State wages
Local wages	ZIP Code:

Employment (2020)	99,700 employees
Projected growth (2020-2030)	Decline (-1% or lower)
Projected job openings (2020-2030)	9,600
State trends

Top industries (2020)	Professional, Scientific, and Technical Services Health Care and Social Assistance

Source: Bureau of Labor Statistics 2020 wage data external site and 2020-2030 employment projections . “Projected growth” represents the estimated change in total employment over the projections period (2020-2030). “Projected job openings” represent openings due to growth and replacement.

Job Openings on the Web

Sources of Additional Information

All 3 displayed

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

American Federation of State, County and Municipal Employees, AFL-CIO
Occupational Outlook Handbook: Information clerks
Society for Human Resource Management

This page includes information from O*NET OnLine by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.