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First-Line Supervisors of Entertainment and Recreation Workers, Except Gambling Services

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Directly supervise and coordinate activities of entertainment and recreation related workers.

Sample of reported job titles: Caddymaster, Community Life Director, Hair Salon Manager, Hotel Services Supervisor, Recreation Coordinator, Salon Manager

This title represents an occupation for which data collection is currently underway.

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Tasks  |  Technology Skills  |  Tools Used  |  Detailed Work Activities  |  Job Zone  |  Credentials  |  Wages & Employment  |  Job Openings

Tasks

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  • Analyze and record personnel or operational data and write related activity reports.See more occupations related to this task.
  • Apply customer feedback to service improvement efforts.See more occupations related to this task.
  • Assign work schedules, following work requirements, to ensure quality and timely delivery of service.See more occupations related to this task.
  • Collaborate with staff members to plan or develop programs of events or schedules of activities.See more occupations related to this task.
  • Direct or coordinate the activities of entertainment and recreation related workers.See more occupations related to this task.
  • Furnish customers with information on events or activities.See more occupations related to this task.
  • Inform workers about interests or special needs of specific groups.See more occupations related to this task.
  • Inspect work areas or operating equipment to ensure conformance to established standards in areas such as cleanliness or maintenance.See more occupations related to this task.
  • Meet with managers or other supervisors to stay informed of changes affecting workers or operations.See more occupations related to this task.
  • Observe and evaluate workers’ appearance and performance to ensure quality service and compliance with specifications.See more occupations related to this task.
  • Participate in continuing education to stay abreast of industry trends and developments.See more occupations related to this task.
  • Plan, direct, or supervise recreational and entertainment activities led by staff, such as sports, aquatics, games, or performing arts.See more occupations related to this task.
  • Provide staff with assistance in performing difficult or complicated duties.See more occupations related to this task.
  • Recruit and hire staff members.See more occupations related to this task.
  • Requisition supplies and equipment necessary for workers to facilitate recreational or entertainment activities, such as safety harnesses, flash lights, or first aid kits.See more occupations related to this task.
  • Resolve customer complaints regarding worker performance or services rendered.See more occupations related to this task.
  • Serve as a point of contact between managerial staff and leaders of recreational or entertainment activities.See more occupations related to this task.
  • Take disciplinary action to address performance problems.See more occupations related to this task.
  • Train workers in proper operational procedures and functions and explain company policies.See more occupations related to this task.

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Technology Skills

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  • Calendar and scheduling software — Work scheduling softwareSee more occupations related to this technology.
  • Electronic mail software — Microsoft Outlook Hot technologySee more occupations related to this technology.
  • Internet browser software — Web browser softwareSee more occupations related to this technology.
  • Inventory management software — Inventory management systemsSee more occupations related to this technology.
  • Office suite software — Microsoft Office Hot technologySee more occupations related to this technology.
  • Point of sale POS softwareSee more occupations related to this technology.
  • Presentation software — Microsoft PowerPoint Hot technologySee more occupations related to this technology.
  • Spreadsheet software — Microsoft Excel Hot technologySee more occupations related to this technology.
  • Time accounting software — Timekeeping softwareSee more occupations related to this technology.
  • Word processing software — Microsoft Word Hot technologySee more occupations related to this technology.

Hot technology Hot Technology — a technology requirement frequently included in employer job postings.

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Detailed Work Activities

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  • Evaluate employee performance.See more occupations related to this activity.
  • Explain regulations, policies, or procedures.See more occupations related to this activity.
  • Manage operations of artistic or entertainment departments or organizations.See more occupations related to this activity.
  • Resolve customer complaints or problems.See more occupations related to this activity.
  • Assign duties or work schedules to employees.See more occupations related to this activity.
  • Confer with organizational members to accomplish work activities.See more occupations related to this activity.
  • Develop plans for programs or services.See more occupations related to this activity.
  • Inspect equipment to ensure proper functioning.See more occupations related to this activity.
  • Inspect facilities.See more occupations related to this activity.
  • Maintain knowledge of business operations.See more occupations related to this activity.
  • Maintain professional knowledge or certifications.See more occupations related to this activity.
  • Order materials, supplies, or equipment.See more occupations related to this activity.
  • Organize recreational activities or events.See more occupations related to this activity.
  • Perform human resources activities.See more occupations related to this activity.
  • Prepare operational reports or records.See more occupations related to this activity.
  • Provide attraction or event information to patrons.See more occupations related to this activity.
  • Supervise service workers.See more occupations related to this activity.
  • Support the professional development of others.See more occupations related to this activity.
  • Train service staff.See more occupations related to this activity.

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Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers.
SVP Range (4.0 to < 6.0)

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Credentials

Find Training Find Certifications Find Licenses Apprenticeship.gov

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Wages & Employment Trends

Median wage data for First-Line Supervisors of Personal Service and Entertainment and Recreation Workers, Except Gambling Services.
Employment data for First-Line Supervisors of Personal Service and Entertainment and Recreation Workers, Except Gambling Services.
Industry data for First-Line Supervisors of Personal Service and Entertainment and Recreation Workers, Except Gambling Services.

Median wages (2020) $20.19 hourly, $42,000 annual
State wages
 
Local wages
  
Employment (2020) 200,400 employees
Projected growth (2020-2030) Much faster than average (15% or higher) Much faster than average (15% or higher)
Projected job openings (2020-2030) 28,600
State trends
 
Top industries (2020)
Health Care and Social Assistance
Other Services (Except Public Administration)

Source: Bureau of Labor Statistics 2020 wage data external site and 2020-2030 employment projections external site. “Projected growth” represents the estimated change in total employment over the projections period (2020-2030). “Projected job openings” represent openings due to growth and replacement.

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Job Openings on the Web

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This page includes information from O*NET OnLine by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.

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