First-Line Supervisors of Mechanics, Installers, and Repairers

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Directly supervise and coordinate the activities of mechanics, installers, and repairers. May also advise customers on recommended services. Excludes team or work leaders.

Sample of reported job titles: Electrical and Instrumentation Supervisor (E and I Supervisor), Facilities Maintenance Supervisor, Facility Maintenance Supervisor, Maintenance Coordinator, Maintenance Foreman, Maintenance Manager, Maintenance Planner, Maintenance Superintendent, Maintenance Supervisor, Service Manager

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Tasks

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Inspect, test, and measure completed work, using devices such as hand tools or gauges to verify conformance to standards or repair requirements.
Inspect and monitor work areas, examine tools and equipment, and provide employee safety training to prevent, detect, and correct unsafe conditions or violations of procedures and safety rules.
Interpret specifications, blueprints, or job orders to construct templates and lay out reference points for workers.
Monitor employees’ work levels and review work performance.
Perform skilled repair or maintenance operations, using equipment such as hand or power tools, hydraulic presses or shears, or welding equipment.
Compute estimates and actual costs of factors such as materials, labor, or outside contractors.
Monitor tool and part inventories and the condition and maintenance of shops to ensure adequate working conditions.
Requisition materials and supplies, such as tools, equipment, or replacement parts.
Confer with personnel, such as management, engineering, quality control, customer, or union workers’ representatives, to coordinate work activities, resolve employee grievances, or identify and review resource needs.
Determine schedules, sequences, and assignments for work activities, based on work priority, quantity of equipment, and skill of personnel.
Examine objects, systems, or facilities and analyze information to determine needed installations, services, or repairs.
Counsel employees about work-related issues and assist employees to correct job-skill deficiencies.
Recommend or initiate personnel actions, such as hires, promotions, transfers, discharges, or disciplinary measures.
Investigate accidents or injuries and prepare reports of findings.
Conduct or arrange for worker training in safety, repair, or maintenance techniques, operational procedures, or equipment use.
Develop, implement, or evaluate maintenance policies and procedures.
Meet with vendors or suppliers to discuss products used in repair work.
Participate in budget preparation and administration, coordinating purchasing and documentation and monitoring departmental expenditures.
Review, evaluate, accept, and coordinate completion of work bid from contractors.
Compile operational or personnel records, such as time and production records, inventory data, repair or maintenance statistics, or test results.
Develop or implement electronic maintenance programs or computer information management systems.
Design equipment configurations to meet personnel needs.

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Technology Skills

All 19 displayed Show 12 tools used

Accounting software — Cost accounting software
Calendar and scheduling software — Scheduling software
Cloud-based data access and sharing software — Microsoft SharePoint
Communications server software — IBM Domino
Computer aided design CAD software — Autodesk AutoCAD
Data base user interface and query software — Database software ; Microsoft Access ; Recordkeeping software; Yardi software (see all 5 examples)
Electronic mail software — Email software; IBM Notes ; Microsoft Outlook
Enterprise resource planning ERP software — Infor ERP SyteLine; Microsoft Dynamics ; Oracle JD Edwards EnterpriseOne ; SAP (see all 5 examples)
Facilities management software — Computerized maintenance management system CMMS; Maintenance management software
Industrial control software — Programmable logic controller PLC software; Supervisory control and data acquisition SCADA software
Internet browser software — Microsoft Internet Explorer
Inventory management software — Automated inventory software
Office suite software — Microsoft Office
Operating system software — Microsoft Windows
Presentation software — Microsoft PowerPoint
Project management software — ComputerEase; HCSS HeavyJob; Microsoft Project ; Oracle Primavera Enterprise Project Portfolio Management (see all 5 examples)
Spreadsheet software — Microsoft Excel
Time accounting software — Payroll software
Word processing software — Microsoft Word

Hot Technology — a technology requirement frequently included in employer job postings.

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Knowledge

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Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Mechanical — Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administrative — Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.

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Skills

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Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
Coordination — Adjusting actions in relation to others’ actions.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Speaking — Talking to others to convey information effectively.
Time Management — Managing one’s own time and the time of others.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Quality Control Analysis — Conducting tests and inspections of products, services, or processes to evaluate quality or performance.
Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
Operations Monitoring — Watching gauges, dials, or other indicators to make sure a machine is working properly.
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.
Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.
Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.
Troubleshooting — Determining causes of operating errors and deciding what to do about it.
Instructing — Teaching others how to do something.
Negotiation — Bringing others together and trying to reconcile differences.
Operation and Control — Controlling operations of equipment or systems.
Persuasion — Persuading others to change their minds or behavior.
Service Orientation — Actively looking for ways to help people.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.

Abilities

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Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Written Comprehension — The ability to read and understand information and ideas presented in writing.
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Near Vision — The ability to see details at close range (within a few feet of the observer).
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Speech Clarity — The ability to speak clearly so others can understand you.
Speech Recognition — The ability to identify and understand the speech of another person.
Far Vision — The ability to see details at a distance.
Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
Visualization — The ability to imagine how something will look after it is moved around or when its parts are moved or rearranged.
Written Expression — The ability to communicate information and ideas in writing so others will understand.
Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.
Auditory Attention — The ability to focus on a single source of sound in the presence of other distracting sounds.
Control Precision — The ability to quickly and repeatedly adjust the controls of a machine or a vehicle to exact positions.
Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Hearing Sensitivity — The ability to detect or tell the differences between sounds that vary in pitch and loudness.
Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.

Work Activities

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Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
Monitoring Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
Inspecting Equipment, Structures, or Materials — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Operating Vehicles, Mechanized Devices, or Equipment — Running, maneuvering, navigating, or driving vehicles or mechanized equipment, such as forklifts, passenger vehicles, aircraft, or watercraft.
Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
Working with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Judging the Qualities of Objects, Services, or People — Assessing the value, importance, or quality of things or people.
Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Communicating with People Outside the Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment — Providing documentation, detailed instructions, drawings, or specifications to tell others about how devices, parts, equipment, or structures are to be fabricated, constructed, assembled, modified, maintained, or used.
Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
Providing Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.

Detailed Work Activities

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Supervise employees.
Train others in operational procedures.
Inspect completed work to ensure proper functioning.
Interpret blueprints, specifications, or diagrams to inform installation, development or operation activities.
Measure distances or dimensions.
Monitor work areas or procedures to ensure compliance with safety procedures.
Maintain work equipment or machinery.
Operate welding equipment.
Confer with coworkers to coordinate work activities.
Estimate costs for labor or materials.
Maintain inventories of materials, equipment, or products.
Order materials, supplies, or equipment.
Schedule repair, installation or maintenance activities.
Inspect systems to determine if they are operating properly.
Investigate industrial or transportation accidents.
Prepare accident or incident reports.
Direct organizational operations, projects, or services.
Document operational activities.
Maintain repair or maintenance records.
Plan work procedures.
Explain use of products or services.
Install programs onto computer or computer-controlled equipment.
Develop equipment or component configurations.

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Work Context

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Telephone — 86% responded “Every day.”
Contact With Others — 90% responded “Constant contact with others.”
Face-to-Face Discussions — 81% responded “Every day.”
Structured versus Unstructured Work — 66% responded “A lot of freedom.”
Importance of Being Exact or Accurate — 58% responded “Extremely important.”
Electronic Mail — 82% responded “Every day.”
Responsibility for Outcomes and Results — 59% responded “Very high responsibility.”
Freedom to Make Decisions — 54% responded “A lot of freedom.”
Work With Work Group or Team — 62% responded “Extremely important.”
Coordinate or Lead Others — 62% responded “Extremely important.”
Responsible for Others’ Health and Safety — 59% responded “Very high responsibility.”
Duration of Typical Work Week — 53% responded “More than 40 hours.”
Frequency of Decision Making — 58% responded “Every day.”
Impact of Decisions on Co-workers or Company Results — 49% responded “Very important results.”
Sounds, Noise Levels Are Distracting or Uncomfortable — 52% responded “Every day.”
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — 61% responded “Every day.”
Time Pressure — 38% responded “Every day.”
Importance of Repeating Same Tasks — 44% responded “Extremely important.”
Exposed to Contaminants — 51% responded “Every day.”
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 42% responded “Continually or almost continually.”
Exposed to Hazardous Equipment — 45% responded “Every day.”
Very Hot or Cold Temperatures — 32% responded “Every day.”
Deal With External Customers — 39% responded “Extremely important.”
Indoors, Not Environmentally Controlled — 41% responded “Every day.”
Indoors, Environmentally Controlled — 53% responded “Every day.”
Physical Proximity — 29% responded “I work with others but not closely (e.g., private office).”
Outdoors, Exposed to Weather — 33% responded “Once a month or more but not every week.”
Spend Time Bending or Twisting the Body — 28% responded “Continually or almost continually.”
Spend Time Sitting — 31% responded “Less than half the time.”
In an Enclosed Vehicle or Equipment — 29% responded “Once a month or more but not every week.”
Spend Time Standing — 31% responded “Less than half the time.”

Job Zone

Title	Job Zone Three: Medium Preparation Needed
Education	Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate’s degree.
Related Experience	Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Job Training	Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples	These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include hydroelectric production managers, travel guides, electricians, agricultural technicians, barbers, court reporters, and medical assistants.
SVP Range	(6.0 to < 7.0)

Education

Percentage of Respondents	Education Level Required
54	High school diploma or equivalent
17	Some college, no degree
13	Post-secondary certificate

Credentials

Interests

All 3 displayed

Interest code: ECR Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.

Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

Work Styles

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Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
Integrity — Job requires being honest and ethical.
Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Initiative — Job requires a willingness to take on responsibilities and challenges.
Concern for Others — Job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job.
Independence — Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Persistence — Job requires persistence in the face of obstacles.
Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.

Work Values

All 3 displayed

Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Related Occupations

All 9 displayed

11-1021.00	General and Operations Managers
11-3051.00	Industrial Production Managers
17-3025.00	Environmental Engineering Technologists and Technicians
33-1021.00	First-Line Supervisors of Firefighting and Prevention Workers
45-1011.00	First-Line Supervisors of Farming, Fishing, and Forestry Workers
47-1011.00	First-Line Supervisors of Construction Trades and Extraction Workers
51-1011.00	First-Line Supervisors of Production and Operating Workers
53-1043.00	First-Line Supervisors of Material-Moving Machine and Vehicle Operators
53-5021.00	Captains, Mates, and Pilots of Water Vessels Bright Outlook

Wages & Employment Trends

Median wages (2020)	$33.77 hourly, $70,240 annual
State wages
Local wages	ZIP Code:

Employment (2020)	484,100 employees
Projected growth (2020-2030)	Average (5% to 10%)
Projected job openings (2020-2030)	47,400
State trends

Top industries (2020)	Government Other Services (Except Public Administration)

Source: Bureau of Labor Statistics 2020 wage data external site and 2020-2030 employment projections . “Projected growth” represents the estimated change in total employment over the projections period (2020-2030). “Projected job openings” represent openings due to growth and replacement.

Job Openings on the Web

Sources of Additional Information

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Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

American Society for Healthcare Engineering
American Society for Quality
American Water Works Association
American Welding Society
Association for Facilities Engineering
Automotive Service Association
Automotive Training Managers Council
CMAA
International Brotherhood of Electrical Workers
International Society of Automation
International Union of Operating Engineers
National Institute for Automotive Service Excellence
National Rural Water Association
Refrigeration Service Engineers Society
Society of Broadcast Engineers

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