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First-Line Supervisors of Retail Sales Workers

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Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

Sample of reported job titles: Bakery Manager, Delicatessen Manager, Department Manager, Department Supervisor, Grocery Manager, Key Carrier, Meat Department Manager, Parts Sales Manager, Shift Manager, Store Manager

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Tasks  |  Technology Skills  |  Tools Used  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

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  • Provide customer service by greeting and assisting customers and responding to customer inquiries and complaints.See more occupations related to this task.
  • Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.See more occupations related to this task.
  • Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.See more occupations related to this task.
  • Monitor sales activities to ensure that customers receive satisfactory service and quality goods.See more occupations related to this task.
  • Instruct staff on how to handle difficult and complicated sales.See more occupations related to this task.
  • Assign employees to specific duties.See more occupations related to this task.
  • Keep records of purchases, sales, and requisitions.See more occupations related to this task.
  • Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.See more occupations related to this task.
  • Plan and prepare work schedules and keep records of employees’ work schedules and time cards.See more occupations related to this task.
  • Review inventory and sales records to prepare reports for management and budget departments.See more occupations related to this task.
  • Inventory stock and reorder when inventory drops to a specified level.See more occupations related to this task.
  • Establish and implement policies, goals, objectives, and procedures for the department.See more occupations related to this task.
  • Examine products purchased for resale or received for storage to assess the condition of each product or item.See more occupations related to this task.
  • Enforce safety, health, and security rules.See more occupations related to this task.
  • Estimate consumer demand and determine the types and amounts of goods to be sold.See more occupations related to this task.
  • Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.See more occupations related to this task.
  • Formulate pricing policies for merchandise, according to profitability requirements.See more occupations related to this task.
  • Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.See more occupations related to this task.
  • Plan and coordinate advertising campaigns and sales promotions and prepare merchandise displays and advertising copy.See more occupations related to this task.
  • Establish credit policies and operating procedures.See more occupations related to this task.
  • Plan budgets and authorize payments and merchandise returns.See more occupations related to this task.

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Technology Skills

Show fewer All 33 displayed     Show 18 tools used
  • Accounting software — Sage 50 AccountingSee more occupations related to this technology.
  • Analytical or scientific software — IBM SPSS Statistics Hot technology ; Minitab Hot technology ; SAS Hot technology ; StataCorp StataSee more occupations related to this technology.
  • Business intelligence and data analysis software — IBM Cognos Impromptu Hot technology ; MicroStrategy Hot technology ; Oracle Business Intelligence Enterprise Edition Hot technology ; Qlik Tech QlikView Hot technology (see all 5 examples)See more occupations related to this technology.
  • Calendar and scheduling software — Qualitech Solutions Dynamic Scheduling; Scheduling software; TimeTrak Systems SchedTrakSee more occupations related to this technology.
  • Cloud-based data access and sharing software — Google Drive Hot technology ; Microsoft SharePoint Hot technologySee more occupations related to this technology.
  • Computer aided design CAD software Hot technology — Autodesk Revit Hot technologySee more occupations related to this technology.
  • Customer relationship management CRM software — Microsoft Dynamics Hot technology ; Salesforce software Hot technologySee more occupations related to this technology.
  • Data base management system software — Teradata Database Hot technologySee more occupations related to this technology.
  • Data base user interface and query software — Data entry software; Microsoft Access Hot technology ; Oracle software Hot technology ; Yardi software Hot technology (see all 6 examples)See more occupations related to this technology.
  • Data mining software — Google Analytics Hot technologySee more occupations related to this technology.
  • Desktop publishing software — Adobe Systems Adobe InDesign Hot technology ; Microsoft PublisherSee more occupations related to this technology.
  • Document management software — Adobe Systems Adobe Acrobat Hot technologySee more occupations related to this technology.
  • Electronic mail software — IBM Notes Hot technology ; Microsoft Outlook Hot technologySee more occupations related to this technology.
  • Enterprise resource planning ERP software Hot technology — Kronos Enterprise Workforce Management; Oracle Hyperion Hot technology ; Oracle PeopleSoft Financials; SAP Hot technology (see all 5 examples)See more occupations related to this technology.
  • Financial analysis software — Delphi Technology; Oracle E-Business Suite FinancialsSee more occupations related to this technology.
  • Graphics or photo imaging software — Adobe Systems Adobe Fireworks; Adobe Systems Adobe Illustrator Hot technology ; Adobe Systems Adobe Photoshop Hot technology ; SmugMug Flickr Hot technologySee more occupations related to this technology.
  • Human resources software — Exact Software; Human resource management software HRMS; Oracle Taleo Hot technology ; Time card softwareSee more occupations related to this technology.
  • Internet browser softwareSee more occupations related to this technology.
  • Inventory management softwareSee more occupations related to this technology.
  • Object or component oriented development software — R Hot technologySee more occupations related to this technology.
  • Office suite software — Microsoft Office Hot technologySee more occupations related to this technology.
  • Operating system software — Handheld computer device software; Microsoft Windows Hot technologySee more occupations related to this technology.
  • Point of sale POS software — CyberMatrix POS; Intuit QuickBooks Point of Sale; Plexis Software Plexis POS; WinMan SureSell (see all 35 examples)See more occupations related to this technology.
  • Presentation software — Microsoft PowerPoint Hot technologySee more occupations related to this technology.
  • Process mapping and design software — Microsoft Visio Hot technologySee more occupations related to this technology.
  • Project management software — Microsoft Project Hot technology ; Oracle Primavera Enterprise Project Portfolio Management Hot technologySee more occupations related to this technology.
  • Sales and marketing software — Google AdWords Hot technologySee more occupations related to this technology.
  • Spreadsheet software — Microsoft Excel Hot technologySee more occupations related to this technology.
  • Time accounting software — Hagel Unitime Systems; Kronos Workforce Timekeeper; Lathem Time PayClock EZ; TimeTrak Systems ClocTrack (see all 5 examples)See more occupations related to this technology.
  • Video conferencing software — Google MeetSee more occupations related to this technology.
  • Video creation and editing software — Apple Final Cut Pro; YouTube Hot technologySee more occupations related to this technology.
  • Web page creation and editing software — Facebook Hot technology ; LinkedIn Hot technology ; Social media sites Hot technologySee more occupations related to this technology.
  • Word processing software — Google Docs Hot technology ; Microsoft Word Hot technologySee more occupations related to this technology.

Hot technology Hot Technology — a technology requirement frequently included in employer job postings.

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Knowledge

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  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.See more occupations related to this knowledge.
  • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.See more occupations related to this knowledge.
  • Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.See more occupations related to this knowledge.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.See more occupations related to this knowledge.
  • Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.See more occupations related to this knowledge.
  • Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.See more occupations related to this knowledge.
  • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.See more occupations related to this knowledge.
  • Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.See more occupations related to this knowledge.
  • Administrative — Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.See more occupations related to this knowledge.
  • Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.See more occupations related to this knowledge.

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Skills

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  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.See more occupations related to this skill.
  • Service Orientation — Actively looking for ways to help people.See more occupations related to this skill.
  • Speaking — Talking to others to convey information effectively.See more occupations related to this skill.
  • Coordination — Adjusting actions in relation to others’ actions.See more occupations related to this skill.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.See more occupations related to this skill.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.See more occupations related to this skill.
  • Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.See more occupations related to this skill.
  • Instructing — Teaching others how to do something.See more occupations related to this skill.
  • Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.See more occupations related to this skill.
  • Negotiation — Bringing others together and trying to reconcile differences.See more occupations related to this skill.
  • Persuasion — Persuading others to change their minds or behavior.See more occupations related to this skill.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.See more occupations related to this skill.
  • Time Management — Managing one’s own time and the time of others.See more occupations related to this skill.
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.See more occupations related to this skill.
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.See more occupations related to this skill.
  • Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.See more occupations related to this skill.
  • Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.See more occupations related to this skill.
  • Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.See more occupations related to this skill.
  • Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.See more occupations related to this skill.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.See more occupations related to this skill.

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Abilities

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  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.See more occupations related to this ability.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.See more occupations related to this ability.
  • Speech Clarity — The ability to speak clearly so others can understand you.See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person.See more occupations related to this ability.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.See more occupations related to this ability.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.See more occupations related to this ability.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).See more occupations related to this ability.
  • Near Vision — The ability to see details at close range (within a few feet of the observer).See more occupations related to this ability.
  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.See more occupations related to this ability.
  • Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).See more occupations related to this ability.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).See more occupations related to this ability.
  • Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.See more occupations related to this ability.
  • Selective Attention — The ability to concentrate on a task over a period of time without being distracted.See more occupations related to this ability.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing.See more occupations related to this ability.
  • Written Expression — The ability to communicate information and ideas in writing so others will understand.See more occupations related to this ability.

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Work Activities

Show fewer All 26 displayed
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.See more occupations related to this activity.
  • Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.See more occupations related to this activity.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.See more occupations related to this activity.
  • Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.See more occupations related to this activity.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.See more occupations related to this activity.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.See more occupations related to this activity.
  • Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.See more occupations related to this activity.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.See more occupations related to this activity.
  • Communicating with People Outside the Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.See more occupations related to this activity.
  • Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.See more occupations related to this activity.
  • Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.See more occupations related to this activity.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.See more occupations related to this activity.
  • Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.See more occupations related to this activity.
  • Monitoring Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.See more occupations related to this activity.
  • Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.See more occupations related to this activity.
  • Working with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.See more occupations related to this activity.
  • Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.See more occupations related to this activity.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.See more occupations related to this activity.
  • Judging the Qualities of Objects, Services, or People — Assessing the value, importance, or quality of things or people.See more occupations related to this activity.
  • Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.See more occupations related to this activity.
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.See more occupations related to this activity.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.See more occupations related to this activity.
  • Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.See more occupations related to this activity.
  • Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.See more occupations related to this activity.

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Detailed Work Activities

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  • Answer customer questions about goods or services.See more occupations related to this activity.
  • Greet customers, patrons, or visitors.See more occupations related to this activity.
  • Supervise sales or support personnel.See more occupations related to this activity.
  • Establish operational policies.See more occupations related to this activity.
  • Examine condition of property or products.See more occupations related to this activity.
  • Monitor sales activities.See more occupations related to this activity.
  • Train sales personnel.See more occupations related to this activity.
  • Assign duties or work schedules to employees.See more occupations related to this activity.
  • Set up merchandise displays.See more occupations related to this activity.
  • Develop marketing plans or strategies.See more occupations related to this activity.
  • Clean work areas.See more occupations related to this activity.
  • Maintain records of sales or other business transactions.See more occupations related to this activity.
  • Sell products or services.See more occupations related to this activity.
  • Coordinate sales campaigns.See more occupations related to this activity.
  • Monitor inventories of products or materials.See more occupations related to this activity.
  • Prepare financial documents, reports, or budgets.See more occupations related to this activity.
  • Purchase stocks of merchandise or supplies.See more occupations related to this activity.
  • Monitor work areas to provide security.See more occupations related to this activity.
  • Monitor market conditions or trends.See more occupations related to this activity.
  • Authorize financial actions.See more occupations related to this activity.
  • Prepare operational budgets.See more occupations related to this activity.

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Work Context

Show fewer All 25 displayed
  • Face-to-Face Discussions — 97% responded “Every day.”See more occupations related to this work context.
  • Contact With Others — 85% responded “Constant contact with others.”See more occupations related to this work context.
  • Telephone — 74% responded “Every day.”See more occupations related to this work context.
  • Work With Work Group or Team — 78% responded “Extremely important.”See more occupations related to this work context.
  • Indoors, Environmentally Controlled — 85% responded “Every day.”See more occupations related to this work context.
  • Deal With External Customers — 71% responded “Extremely important.”See more occupations related to this work context.
  • Coordinate or Lead Others — 63% responded “Extremely important.”See more occupations related to this work context.
  • Freedom to Make Decisions — 47% responded “A lot of freedom.”See more occupations related to this work context.
  • Frequency of Decision Making — 48% responded “Once a week or more but not every day.”See more occupations related to this work context.
  • Time Pressure — 49% responded “Once a week or more but not every day.”See more occupations related to this work context.
  • Structured versus Unstructured Work — 46% responded “A lot of freedom.”See more occupations related to this work context.
  • Electronic Mail — 51% responded “Every day.”See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 41% responded “Very important.”See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — 37% responded “Very important results.”See more occupations related to this work context.
  • Spend Time Standing — 35% responded “More than half the time.”See more occupations related to this work context.
  • Responsible for Others’ Health and Safety — 49% responded “Very high responsibility.”See more occupations related to this work context.
  • Responsibility for Outcomes and Results — 39% responded “Moderate responsibility.”See more occupations related to this work context.
  • Physical Proximity — 68% responded “Moderately close (at arm’s length).”See more occupations related to this work context.
  • Deal With Unpleasant or Angry People — 42% responded “Once a week or more but not every day.”See more occupations related to this work context.
  • Importance of Repeating Same Tasks — 47% responded “Extremely important.”See more occupations related to this work context.
  • Letters and Memos — 45% responded “Every day.”See more occupations related to this work context.
  • Frequency of Conflict Situations — 37% responded “Once a week or more but not every day.”See more occupations related to this work context.
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 45% responded “Continually or almost continually.”See more occupations related to this work context.
  • Duration of Typical Work Week — 38% responded “More than 40 hours.”See more occupations related to this work context.
  • Spend Time Walking and Running — 43% responded “Less than half the time.”See more occupations related to this work context.

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Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers.
SVP Range (4.0 to < 6.0)

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Education


Percentage of Respondents
Education Level Required
52   High school diploma or equivalent

Help
19   Associate’s degree
14   Less than high school diploma

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Credentials

Find Training Find Certifications Find Licenses Apprenticeship.gov

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Interests

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Interest code: ECS   Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.

  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.See more occupations related to this interest.
  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.See more occupations related to this interest.
  • Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.See more occupations related to this interest.

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Work Styles

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  • Integrity — Job requires being honest and ethical.See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.See more occupations related to this work style.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.See more occupations related to this work style.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.See more occupations related to this work style.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.See more occupations related to this work style.
  • Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.See more occupations related to this work style.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job.See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.See more occupations related to this work style.
  • Independence — Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges.See more occupations related to this work style.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.See more occupations related to this work style.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles.See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.See more occupations related to this work style.

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Work Values

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  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.See more occupations related to this work value.
  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.See more occupations related to this work value.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.See more occupations related to this work value.

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Related Occupations

Show fewer All 10 displayed
11-9071.00 Gambling Managers Bright Outlook
13-1022.00 Wholesale and Retail Buyers, Except Farm Products
35-1012.00 First-Line Supervisors of Food Preparation and Serving Workers   Bright Outlook Bright Outlook
35-3011.00 Bartenders Bright Outlook
37-1011.00 First-Line Supervisors of Housekeeping and Janitorial Workers
39-1013.00 First-Line Supervisors of Gambling Services Workers Bright Outlook
41-2031.00 Retail Salespersons Bright Outlook
43-4081.00 Hotel, Motel, and Resort Desk Clerks Bright Outlook
43-5032.00 Dispatchers, Except Police, Fire, and Ambulance
53-1042.00 First-Line Supervisors of Helpers, Laborers, and Material Movers, Hand

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Wages & Employment Trends

Median wages (2020) $19.99 hourly, $41,580 annual
State wages
 
Local wages
  
Employment (2020) 1,390,600 employees
Projected growth (2020-2030) Decline (-1% or lower) Decline (-1% or lower)
Projected job openings (2020-2030) 131,800
State trends
 
Top industries (2020)
Retail Trade

Source: Bureau of Labor Statistics 2020 wage data external site and 2020-2030 employment projections external site. “Projected growth” represents the estimated change in total employment over the projections period (2020-2030). “Projected job openings” represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

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Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

  • International Food Service Distributors Association external site
  • NACS external site
  • National Automobile Dealers Association external site
  • National Retail Federation external site
  • Retail, Wholesale and Department Store Union external site

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This page includes information from O*NET OnLine by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.

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