Flight Attendants

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Monitor safety of the aircraft cabin. Provide services to airline passengers, explain safety information, serve food and beverages, and respond to emergency incidents.

Sample of reported job titles: Flight Attendant, In-Flight Crew Member, Inflight Services Flight Attendant, International Flight Attendant, Purser

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Tasks

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Verify that first aid kits and other emergency equipment, including fire extinguishers and oxygen bottles, are in working order.
Announce and demonstrate safety and emergency procedures, such as the use of oxygen masks, seat belts, and life jackets.
Monitor passenger behavior to identify threats to the safety of the crew and other passengers.
Walk aisles of planes to verify that passengers have complied with federal regulations prior to takeoffs and landings.
Direct and assist passengers in emergency procedures, such as evacuating a plane following an emergency landing.
Prepare passengers and aircraft for landing, following procedures.
Administer first aid to passengers in distress.
Determine special assistance needs of passengers, such as small children, the elderly, or disabled persons.
Attend preflight briefings concerning weather, altitudes, routes, emergency procedures, crew coordination, lengths of flights, food and beverage services offered, and numbers of passengers.
Reassure passengers when situations, such as turbulence, are encountered.
Check to ensure that food, beverages, blankets, reading material, emergency equipment, and other supplies are aboard and are in adequate supply.
Prepare reports showing places of departure and destination, passenger ticket numbers, meal and beverage inventories, the conditions of cabin equipment, and any problems encountered by passengers.
Announce flight delays and descent preparations.
Greet passengers boarding aircraft and direct them to assigned seats.
Assist passengers entering or disembarking the aircraft.
Conduct periodic trips through the cabin to ensure passenger comfort and to distribute reading material, headphones, pillows, playing cards, and blankets.
Inspect and clean cabins, checking for any problems and making sure that cabins are in order.
Operate audio and video systems.
Answer passengers’ questions about flights, aircraft, weather, travel routes and services, arrival times, or schedules.
Collect money for meals and beverages.
Heat and serve prepared foods.
Inspect passenger tickets to verify information and to obtain destination information.
Assist passengers in placing carry-on luggage in overhead, garment, or under-seat storage.
Take inventory of headsets, alcoholic beverages, and money collected.

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Technology Skills

All 7 displayed Show 30 tools used

Calendar and scheduling software — AD OPT Altitude; Arkitektia Flight Itinerary; SBS International Maestro Suite; ValtamTech Flight Crew Log (see all 5 examples)
Computer based training software — IBM Lotus LearningSpace
Office suite software — Microsoft Office
Operating system software — Microsoft Windows
Presentation software — Microsoft PowerPoint
Spreadsheet software — Microsoft Excel
Word processing software — Microsoft Word

Hot Technology — a technology requirement frequently included in employer job postings.

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Knowledge

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Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.
Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

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Skills

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Speaking — Talking to others to convey information effectively.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Service Orientation — Actively looking for ways to help people.
Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.
Coordination — Adjusting actions in relation to others’ actions.
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
Time Management — Managing one’s own time and the time of others.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Persuasion — Persuading others to change their minds or behavior.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.

Abilities

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Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity — The ability to speak clearly so others can understand you.
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Speech Recognition — The ability to identify and understand the speech of another person.
Near Vision — The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
Auditory Attention — The ability to focus on a single source of sound in the presence of other distracting sounds.
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.
Far Vision — The ability to see details at a distance.
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
Gross Body Equilibrium — The ability to keep or regain your body balance or stay upright when in an unstable position.
Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without “giving out” or fatiguing.
Written Comprehension — The ability to read and understand information and ideas presented in writing.

Work Activities

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Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Monitoring Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
Inspecting Equipment, Structures, or Materials — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
Judging the Qualities of Objects, Services, or People — Assessing the value, importance, or quality of things or people.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.

Detailed Work Activities

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Inspect aircraft or aircraft components.
Provide transportation information to passengers or customers.
Monitor activities of individuals to ensure safety or compliance with rules.
Maintain surveillance of individuals or establishments.
Monitor patron activities to identify problems or potential problems.
Assist others during emergencies.
Provide first aid or rescue assistance in emergencies.
Resolve issues affecting transportation operations.
Receive information or instructions for performing work assignments.
Assist customers to ensure comfort or safety.
Monitor availability of equipment or supplies.
Assist passengers during vehicle boarding.
Record operational details of travel.
Clean vehicles or vehicle components.
Inspect facilities to ensure compliance with safety, quality, or service standards.
Operate communications equipment or systems.
Collect fares or payment from customers.
Verify information or specifications.
Sell products or services.

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Work Context

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Public Speaking — 97% responded “Every day.”
Responsible for Others’ Health and Safety — 97% responded “Very high responsibility.”
Contact With Others — 89% responded “Constant contact with others.”
Deal With External Customers — 87% responded “Extremely important.”
Indoors, Environmentally Controlled — 96% responded “Every day.”
Sounds, Noise Levels Are Distracting or Uncomfortable — 88% responded “Every day.”
Face-to-Face Discussions — 87% responded “Every day.”
Physical Proximity — 73% responded “Very close (near touching).”
Deal With Unpleasant or Angry People — 63% responded “Every day.”
Frequency of Decision Making — 73% responded “Every day.”
Exposed to High Places — 82% responded “Every day.”
Freedom to Make Decisions — 59% responded “A lot of freedom.”
Work With Work Group or Team — 65% responded “Extremely important.”
Consequence of Error — 63% responded “Extremely serious.”
Impact of Decisions on Co-workers or Company Results — 52% responded “Very important results.”
Time Pressure — 68% responded “Every day.”
Electronic Mail — 54% responded “Once a week or more but not every day.”
Exposed to Contaminants — 65% responded “Every day.”
Frequency of Conflict Situations — 56% responded “Every day.”
Exposed to Radiation — 79% responded “Every day.”
Cramped Work Space, Awkward Positions — 71% responded “Every day.”
Responsibility for Outcomes and Results — 49% responded “Very high responsibility.”
Importance of Being Exact or Accurate — 49% responded “Very important.”
In an Enclosed Vehicle or Equipment — 79% responded “Every day.”
Spend Time Standing — 31% responded “Continually or almost continually.”
Exposed to Disease or Infections — 50% responded “Every day.”
Coordinate or Lead Others — 54% responded “Extremely important.”
Structured versus Unstructured Work — 34% responded “Some freedom.”
Spend Time Walking and Running — 53% responded “More than half the time.”
Importance of Repeating Same Tasks — 38% responded “Extremely important.”
Spend Time Bending or Twisting the Body — 42% responded “About half the time.”
Extremely Bright or Inadequate Lighting — 35% responded “Every day.”
Spend Time Making Repetitive Motions — 33% responded “Less than half the time.”
Exposed to Hazardous Conditions — 44% responded “Every day.”
Exposed to Whole Body Vibration — 55% responded “Every day.”
Very Hot or Cold Temperatures — 34% responded “Once a year or more but not every month.”
Telephone — 26% responded “Every day.”
Exposed to Hazardous Equipment
Spend Time Keeping or Regaining Balance — 21% responded “Never.”
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 29% responded “Less than half the time.”

Job Zone

Title	Job Zone Two: Some Preparation Needed
Education	These occupations usually require a high school diploma.
Related Experience	Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training	Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples	These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers.
SVP Range	(4.0 to < 6.0)

Education

Percentage of Respondents	Education Level Required
70	High school diploma or equivalent
12	Bachelor’s degree
10	Some college, no degree

Credentials

Interests

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Interest code: ESC Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.

Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Work Styles

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Concern for Others — Job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job.
Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
Independence — Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
Integrity — Job requires being honest and ethical.
Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
Initiative — Job requires a willingness to take on responsibilities and challenges.
Persistence — Job requires persistence in the face of obstacles.
Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.

Work Values

All 3 displayed

Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

Related Occupations

All 10 displayed

31-1122.00	Personal Care Aides
31-1133.00	Psychiatric Aides
31-2012.00	Occupational Therapy Aides
31-2022.00	Physical Therapist Aides
33-9011.00	Animal Control Workers
33-9092.00	Lifeguards, Ski Patrol, and Other Recreational Protective Service Workers
33-9093.00	Transportation Security Screeners
39-6011.00	Baggage Porters and Bellhops
53-3011.00	Ambulance Drivers and Attendants, Except Emergency Medical Technicians
53-6061.00	Passenger Attendants Bright Outlook

Wages & Employment Trends

Median wages (2020)	$59,050 annual
State wages
Local wages	ZIP Code:

Employment (2020)	102,500 employees
Projected growth (2020-2030)	Much faster than average (15% or higher)
Projected job openings (2020-2030)	17,600
State trends

Top industries (2020)	Transportation and Warehousing

Source: Bureau of Labor Statistics 2020 wage data and 2020-2030 employment projections . “Projected growth” represents the estimated change in total employment over the projections period (2020-2030). “Projected job openings” represent openings due to growth and replacement.

Job Openings on the Web

Sources of Additional Information

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Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

Occupational Outlook Handbook: Flight attendants

This page includes information from O*NET OnLine by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.