Food Servers, Nonrestaurant

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Serve food to individuals outside of a restaurant environment, such as in hotel rooms, hospital rooms, residential care facilities, or cars.

Sample of reported job titles: Food Server, Food Service Worker, Kitchen Runner, Room Server, Room Service Server, Tray Server

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Tasks

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Place food servings on plates or trays according to orders or instructions.
Clean or sterilize dishes, kitchen utensils, equipment, or facilities.
Monitor food distribution, ensuring that meals are delivered to the correct recipients and that guidelines, such as those for special diets, are followed.
Examine trays to ensure that they contain required items.
Load trays with accessories, such as eating utensils, napkins, or condiments.
Take food orders and relay orders to kitchens or serving counters so they can be filled.
Monitor food preparation or serving techniques to ensure that proper procedures are followed.
Remove trays and stack dishes for return to kitchen after meals are finished.
Carry food, silverware, or linen on trays or use carts to carry trays.
Record amounts and types of special food items served to customers.
Stock service stations with items, such as ice, napkins, or straws.
Prepare food items, such as sandwiches, salads, soups, or beverages.
Determine where patients or patrons would like to eat their meals and help them get situated.
Total checks, present them to customers, and accept payment for services.

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Technology Skills

All 6 displayed Show 15 tools used

Data base user interface and query software — CBORD Nutrition Service Suite; Picis CareSuite Dietary Manager
Enterprise resource planning ERP software — Capital Codeworks MenuMax
Office suite software — Microsoft Office
Operating system software — Microsoft Windows
Point of sale POS software
Web page creation and editing software — Facebook

Hot Technology — a technology requirement frequently included in employer job postings.

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Knowledge

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Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Food Production — Knowledge of techniques and equipment for planting, growing, and harvesting food products (both plant and animal) for consumption, including storage/handling techniques.

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Skills

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Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation — Actively looking for ways to help people.
Speaking — Talking to others to convey information effectively.

Abilities

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Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Near Vision — The ability to see details at close range (within a few feet of the observer).
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
Speech Clarity — The ability to speak clearly so others can understand you.
Speech Recognition — The ability to identify and understand the speech of another person.

Work Activities

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Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
Monitoring Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
Inspecting Equipment, Structures, or Materials — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Communicating with People Outside the Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Controlling Machines and Processes — Using either control mechanisms or direct physical activity to operate machines or processes (not including computers or vehicles).
Judging the Qualities of Objects, Services, or People — Assessing the value, importance, or quality of things or people.

Detailed Work Activities

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Arrange food for serving.
Clean tableware.
Monitor food services operations to ensure procedures are followed.
Stock serving stations or dining areas with food or supplies.
Communicate dining or order details to kitchen personnel.
Process customer bills or payments.
Collect dirty dishes or other tableware.
Move equipment, supplies or food to required locations.
Record operational or production data.
Cook foods.
Assist customers with seating arrangements.

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Work Context

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Spend Time Standing — 72% responded “Continually or almost continually.”
Face-to-Face Discussions — 78% responded “Every day.”
Spend Time Walking and Running — 72% responded “Continually or almost continually.”
Time Pressure — 72% responded “Every day.”
Physical Proximity — 65% responded “Very close (near touching).”
Work With Work Group or Team — 64% responded “Extremely important.”
Contact With Others — 71% responded “Constant contact with others.”
Spend Time Bending or Twisting the Body — 61% responded “Continually or almost continually.”
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 73% responded “Continually or almost continually.”
Responsible for Others’ Health and Safety — 49% responded “Very high responsibility.”
Coordinate or Lead Others — 49% responded “Extremely important.”
Frequency of Decision Making — 60% responded “Every day.”
Importance of Being Exact or Accurate — 47% responded “Very important.”
Structured versus Unstructured Work — 47% responded “Some freedom.”
Deal With Unpleasant or Angry People — 40% responded “Every day.”
Freedom to Make Decisions — 36% responded “Some freedom.”
Deal With External Customers — 51% responded “Extremely important.”
Importance of Repeating Same Tasks — 42% responded “Extremely important.”
Impact of Decisions on Co-workers or Company Results — 43% responded “Important results.”
Responsibility for Outcomes and Results — 39% responded “High responsibility.”
Spend Time Making Repetitive Motions — 37% responded “Continually or almost continually.”
Indoors, Environmentally Controlled — 63% responded “Every day.”
Telephone — 41% responded “Every day.”
Level of Competition — 36% responded “Highly competitive.”
Sounds, Noise Levels Are Distracting or Uncomfortable — 28% responded “Every day.”
Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — 37% responded “Every day.”

Job Zone

Title	Job Zone Two: Some Preparation Needed
Education	These occupations usually require a high school diploma.
Related Experience	Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training	Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples	These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers.
SVP Range	(4.0 to < 6.0)

Education

Percentage of Respondents	Education Level Required
48	High school diploma or equivalent
27	Less than high school diploma
9	Some college, no degree

Credentials

Interests

All 3 displayed

Interest code: SRE Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.

Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Work Styles

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Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Integrity — Job requires being honest and ethical.
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Independence — Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Initiative — Job requires a willingness to take on responsibilities and challenges.
Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Concern for Others — Job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job.
Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
Persistence — Job requires persistence in the face of obstacles.

Work Values

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Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

Related Occupations

All 9 displayed

35-2011.00	Cooks, Fast Food
35-2021.00	Food Preparation Workers Bright Outlook
35-3023.00	Fast Food and Counter Workers
35-3031.00	Waiters and Waitresses
35-9011.00	Dining Room and Cafeteria Attendants and Bartender Helpers
35-9031.00	Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop
37-2011.00	Janitors and Cleaners, Except Maids and Housekeeping Cleaners
39-2021.00	Animal Caretakers
53-7065.00	Stockers and Order Fillers

Wages & Employment Trends

Median wages (2020)	$12.46 hourly, $25,910 annual
State wages
Local wages	ZIP Code:

Employment (2020)	251,300 employees
Projected growth (2020-2030)	Faster than average (10% to 15%)
Projected job openings (2020-2030)	45,700
State trends

Top industries (2020)	Health Care and Social Assistance Accommodation and Food Services

Source: Bureau of Labor Statistics 2020 wage data external site and 2020-2030 employment projections . “Projected growth” represents the estimated change in total employment over the projections period (2020-2030). “Projected job openings” represent openings due to growth and replacement.

Job Openings on the Web

Sources of Additional Information

All 4 displayed

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

Academy of Nutrition and Dietetics
Association of Nutrition and Foodservice Professionals
National Restaurant Association
Occupational Outlook Handbook: Food and beverage serving and related workers

This page includes information from O*NET OnLine by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.