Gambling Dealers

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Operate table games. Stand or sit behind table and operate games of chance by dispensing the appropriate number of cards or blocks to players, or operating other gambling equipment. Distribute winnings or collect players’ money or chips. May compare the house’s hand against players’ hands.

Sample of reported job titles: Black Jack Dealer, Blackjack Dealer, Card Dealer, Casino Dealer, Dealer, Dual Rate Dealer, Games Dealer, Poker Dealer, Table Games Dealer, Twenty-One Dealer

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Tasks

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Pay winnings or collect losing bets as established by the rules and procedures of a specific game.
Greet customers and make them feel welcome.
Exchange paper currency for playing chips or coin money.
Check to ensure that all players have placed bets before play begins.
Inspect cards and equipment to be used in games to ensure that they are in good condition.
Deal cards to house hands, and compare these with players’ hands to determine winners, as in black jack.
Stand behind a gaming table and deal the appropriate number of cards to each player.
Apply rule variations to card games such as poker, in which players bet on the value of their hands.
Receive, verify, and record patrons’ cash wagers.
Conduct gambling games, such as dice, roulette, cards, or keno, following all applicable rules and regulations.
Work as part of a team of dealers in games, such as baccarat or craps.
Start and control games and gaming equipment, and announce winning numbers or colors.
Compute amounts of players’ wins or losses, or scan winning tickets presented by patrons to calculate the amount of money won.
Open and close cash floats and game tables.
Answer questions about game rules and casino policies.
Refer patrons to gaming cashiers to collect winnings.
Supervise staff and monitor gambling tables to ensure security of the game.
Seat patrons at gaming tables.
Train new dealers.
Prepare collection reports for submission to supervisors.
Participate in games for gambling establishments to provide the minimum complement of players at a table.

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Technology Skills

All 3 displayed Show 10 tools used

Electronic mail software — Email software
Office suite software — Microsoft Office
Spreadsheet software — Microsoft Excel

Hot Technology — a technology requirement frequently included in employer job postings.

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Knowledge

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Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

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Skills

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Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking — Talking to others to convey information effectively.
Service Orientation — Actively looking for ways to help people.
Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.

Abilities

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Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity — The ability to speak clearly so others can understand you.
Speech Recognition — The ability to identify and understand the speech of another person.
Near Vision — The ability to see details at close range (within a few feet of the observer).
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.
Selective Attention — The ability to concentrate on a task over a period of time without being distracted.

Work Activities

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Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.

Detailed Work Activities

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Conduct gaming transactions.
Greet customers, patrons, or visitors.
Conduct amusement or gaming activities.
Inspect equipment to ensure proper functioning.
Maintain financial or account records.
Compute gaming wins and losses.
Operate gaming equipment.
Monitor operational quality or safety.
Supervise service workers.
Respond to customer inquiries.
Usher patrons to seats or exits.
Train service staff.
Prepare operational reports or records.
Refer customers to appropriate personnel.

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Work Context

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Contact With Others — 87% responded “Constant contact with others.”
Importance of Being Exact or Accurate — 74% responded “Extremely important.”
Indoors, Environmentally Controlled — 91% responded “Every day.”
Spend Time Standing — 65% responded “Continually or almost continually.”
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 83% responded “Continually or almost continually.”
Face-to-Face Discussions — 86% responded “Every day.”
Physical Proximity — 59% responded “Very close (near touching).”
Deal With External Customers — 73% responded “Extremely important.”
Work With Work Group or Team — 65% responded “Extremely important.”
Deal With Unpleasant or Angry People — 58% responded “Every day.”
Frequency of Decision Making — 75% responded “Every day.”
Spend Time Making Repetitive Motions — 70% responded “Continually or almost continually.”
Importance of Repeating Same Tasks — 41% responded “Extremely important.”
Impact of Decisions on Co-workers or Company Results — 55% responded “Important results.”
Sounds, Noise Levels Are Distracting or Uncomfortable — 50% responded “Every day.”
Level of Competition — 33% responded “Extremely competitive.”
Coordinate or Lead Others — 36% responded “Important.”
Frequency of Conflict Situations — 32% responded “Once a week or more but not every day.”
Spend Time Bending or Twisting the Body — 41% responded “Continually or almost continually.”

Job Zone

Title	Job Zone Two: Some Preparation Needed
Education	These occupations usually require a high school diploma.
Related Experience	Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training	Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples	These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers.
SVP Range	(4.0 to < 6.0)

Education

Percentage of Respondents	Education Level Required
69	High school diploma or equivalent
15	Less than high school diploma
6	Some college, no degree

Credentials

Interests

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Interest code: CER Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.

Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

Work Styles

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Integrity — Job requires being honest and ethical.
Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Concern for Others — Job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job.
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Independence — Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Persistence — Job requires persistence in the face of obstacles.
Initiative — Job requires a willingness to take on responsibilities and challenges.
Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.

Work Values

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Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Related Occupations

All 10 displayed

35-3011.00	Bartenders
35-3023.00	Fast Food and Counter Workers
39-3012.00	Gambling and Sports Book Writers and Runners
39-5093.00	Shampooers
39-6011.00	Baggage Porters and Bellhops
41-2011.00	Cashiers
41-2012.00	Gambling Change Persons and Booth Cashiers Bright Outlook
43-3041.00	Gambling Cage Workers
43-4081.00	Hotel, Motel, and Resort Desk Clerks
43-5051.00	Postal Service Clerks

Wages & Employment Trends

Median wages (2020)	$11.41 hourly, $23,740 annual
State wages
Local wages	ZIP Code:

Employment (2020)	74,100 employees
Projected growth (2020-2030)	Much faster than average (15% or higher)
Projected job openings (2020-2030)	13,800
State trends

Top industries (2020)	Accommodation and Food Services Government

Source: Bureau of Labor Statistics 2020 wage data and 2020-2030 employment projections . “Projected growth” represents the estimated change in total employment over the projections period (2020-2030). “Projected job openings” represent openings due to growth and replacement.

Job Openings on the Web

Sources of Additional Information

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Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

American Gaming Association
Occupational Outlook Handbook: Gambling services workers

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