Gambling Surveillance Officers and Gambling Investigators

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Observe gambling operation for irregular activities such as cheating or theft by either employees or patrons. Investigate potential threats to gambling assets such as money, chips, and gambling equipment. Act as oversight and security agent for management and customers.

Sample of reported job titles: Casino Enforcement Agent, Gaming Investigator, Security Officer, Surveillance Agent, Surveillance Investigator, Surveillance Monitor, Surveillance Observer, Surveillance Officer, Surveillance Operator, Surveillance Technician

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Tasks

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Monitor establishment activities to ensure adherence to all state gaming regulations and company policies and procedures.
Observe casino or casino hotel operations for irregular activities, such as cheating or theft by employees or patrons, using audio and video equipment and one-way mirrors.
Report all violations and suspicious behaviors to supervisors, verbally or in writing.
Develop and maintain log of surveillance observations.
Inspect and monitor audio or video surveillance equipment to ensure it is working appropriately.
Review video surveillance footage.
Act as oversight or security agents for management or customers.
Supervise or train surveillance observers.

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Technology Skills

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Data base user interface and query software — FileMaker Pro; iView Systems
Electronic mail software — Microsoft Outlook
Graphics or photo imaging software — Microsoft Paint
Presentation software — Microsoft PowerPoint
Spreadsheet software — Microsoft Excel
Word processing software — Microsoft Word

Hot Technology — a technology requirement frequently included in employer job postings.

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Knowledge

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English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Administrative — Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.

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Skills

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Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Speaking — Talking to others to convey information effectively.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Instructing — Teaching others how to do something.

Abilities

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Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Far Vision — The ability to see details at a distance.
Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Near Vision — The ability to see details at close range (within a few feet of the observer).
Written Expression — The ability to communicate information and ideas in writing so others will understand.
Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
Speech Clarity — The ability to speak clearly so others can understand you.
Speech Recognition — The ability to identify and understand the speech of another person.
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Speed of Closure — The ability to quickly make sense of, combine, and organize information into meaningful patterns.
Time Sharing — The ability to shift back and forth between two or more activities or sources of information (such as speech, sounds, touch, or other sources).
Written Comprehension — The ability to read and understand information and ideas presented in writing.

Work Activities

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Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Working with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Monitoring Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
Judging the Qualities of Objects, Services, or People — Assessing the value, importance, or quality of things or people.
Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Inspecting Equipment, Structures, or Materials — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
Communicating with People Outside the Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
Providing Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.

Detailed Work Activities

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Observe individuals’ activities to gather information or compile evidence.
Operate surveillance equipment to detect suspicious or illegal activities.
Discuss performance, complaints, or violations with supervisors.
Monitor operations to ensure compliance with safety or security policies or regulations.
Compile data or documentation.
Compile operational data.
Record operational or environmental data.
Inspect equipment or systems.
Inspect facilities or equipment to ensure specifications are met.
Inspect materials or equipment to determine need for repair or replacement.
Maintain surveillance of individuals or establishments.
Direct security operations.
Train employees in proper work procedures.

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Work Context

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Indoors, Environmentally Controlled — 99% responded “Every day.”
Telephone — 93% responded “Every day.”
Importance of Being Exact or Accurate — 86% responded “Extremely important.”
Spend Time Sitting — 91% responded “Continually or almost continually.”
Face-to-Face Discussions — 86% responded “Every day.”
Electronic Mail — 85% responded “Every day.”
Contact With Others — 81% responded “Constant contact with others.”
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 81% responded “Continually or almost continually.”
Importance of Repeating Same Tasks — 74% responded “Extremely important.”
Work With Work Group or Team — 74% responded “Extremely important.”
Frequency of Decision Making — 71% responded “Every day.”
Impact of Decisions on Co-workers or Company Results — 66% responded “Very important results.”
Freedom to Make Decisions — 64% responded “A lot of freedom.”
Physical Proximity — 30% responded “Moderately close (at arm’s length).”
Structured versus Unstructured Work — 41% responded “A lot of freedom.”
Frequency of Conflict Situations — 44% responded “Every day.”
Coordinate or Lead Others — 33% responded “Very important.”
Letters and Memos — 37% responded “Every day.”
Consequence of Error — 39% responded “Extremely serious.”
Sounds, Noise Levels Are Distracting or Uncomfortable — 52% responded “Every day.”
Spend Time Making Repetitive Motions — 45% responded “Continually or almost continually.”
Responsibility for Outcomes and Results — 28% responded “Very high responsibility.”
Responsible for Others’ Health and Safety — 31% responded “Moderate responsibility.”
Deal With External Customers — 50% responded “Extremely important.”
Duration of Typical Work Week — 75% responded “40 hours.”
Time Pressure — 28% responded “Once a month or more but not every week.”

Job Zone

Title	Job Zone Two: Some Preparation Needed
Education	These occupations usually require a high school diploma.
Related Experience	Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training	Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples	These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers.
SVP Range	(4.0 to < 6.0)

Education

Percentage of Respondents	Education Level Required
84	High school diploma or equivalent
6	Post-secondary certificate
5	Associate’s degree

Credentials

Interests

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Interest code: RCE Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.

Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Work Styles

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Integrity — Job requires being honest and ethical.
Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Concern for Others — Job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job.
Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
Independence — Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Initiative — Job requires a willingness to take on responsibilities and challenges.
Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Persistence — Job requires persistence in the face of obstacles.
Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.

Work Values

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Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Related Occupations

All 10 displayed

13-1041.00	Compliance Officers
33-9011.00	Animal Control Workers
39-1013.00	First-Line Supervisors of Gambling Services Workers Bright Outlook
43-4111.00	Interviewers, Except Eligibility and Loan
43-4121.00	Library Assistants, Clerical
43-4141.00	New Accounts Clerks
43-5031.00	Public Safety Telecommunicators
43-5032.00	Dispatchers, Except Police, Fire, and Ambulance
43-5061.00	Production, Planning, and Expediting Clerks
43-6014.00	Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

Wages & Employment Trends

Median wages (2020)	$16.97 hourly, $35,300 annual
State wages
Local wages	ZIP Code:

Employment (2020)	8,700 employees
Projected growth (2020-2030)	Much faster than average (15% or higher)
Projected job openings (2020-2030)	1,400
State trends

Top industries (2020)	Government Accommodation and Food Services

Source: Bureau of Labor Statistics 2020 wage data external site and 2020-2030 employment projections . “Projected growth” represents the estimated change in total employment over the projections period (2020-2030). “Projected job openings” represent openings due to growth and replacement.

Job Openings on the Web

Sources of Additional Information

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Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

Fraternal Order of Police
Occupational Outlook Handbook: Security guards and gambling surveillance officers

This page includes information from O*NET OnLine by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.