Human Resources Assistants, Except Payroll and Timekeeping

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Compile and keep personnel records. Record data for each employee, such as address, weekly earnings, absences, amount of sales or production, supervisory reports, and date of and reason for termination. May prepare reports for employment records, file employment records, or search employee files and furnish information to authorized persons.

Sample of reported job titles: Human Resources Administrative Assistant (HR Administrative Assistant), Human Resources Assistant (HR Assistant), Human Resources Associate (HR Associate), Personnel Clerk

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Tasks

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Process, verify, and maintain personnel related documentation, including staffing, recruitment, training, grievances, performance evaluations, classifications, and employee leaves of absence.
Record data for each employee, including such information as addresses, weekly earnings, absences, amount of sales or production, supervisory reports on performance, and dates of and reasons for terminations.
Explain company personnel policies, benefits, and procedures to employees or job applicants.
Provide assistance in administering employee benefit programs and worker’s compensation plans.
Answer questions regarding examinations, eligibility, salaries, benefits, and other pertinent information.
Prepare and set up for new employee orientations.
Gather personnel records from other departments or employees.
Examine employee files to answer inquiries and provide information for personnel actions.
Search employee files to obtain information for authorized persons and organizations, such as credit bureaus and finance companies.
Compile and prepare reports and documents pertaining to personnel activities.
Interview job applicants to obtain and verify information used to screen and evaluate them.
Process and review employment applications to evaluate qualifications or eligibility of applicants.
Inform job applicants of their acceptance or rejection of employment.
Select applicants meeting specified job requirements and refer them to hiring personnel.
Arrange for advertising or posting of job vacancies and notify eligible workers of position availability.
Request information from law enforcement officials, previous employers, and other references to determine applicants’ employment acceptability.
Administer and score applicant and employee aptitude, personality, and interest assessment instruments.
Prepare badges, passes, and identification cards, and perform other security-related duties.

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Technology Skills

All 17 displayed Show 8 tools used

Calendar and scheduling software — Google Calendar
Cloud-based data access and sharing software — Microsoft SharePoint
Computer based training software — Blackboard Learn; Learning management system LMS; WebCT
Data base user interface and query software — Database software ; FileMaker Pro; Microsoft Access
Desktop publishing software — Microsoft Publisher
Document management software — Document management system software
Electronic mail software — Email software; Microsoft Outlook
Enterprise resource planning ERP software — Oracle PeopleSoft ; SAP ERP
Human resources software — ADP Workforce Now ; Human resource management software HRMS; Oracle Taleo ; Workscape HR Service Center (see all 12 examples)
Internet browser software — Microsoft Internet Explorer
Office suite software — Corel WordPerfect Office Suite; Microsoft Office
Optical character reader OCR or scanning software — Scanning software
Presentation software — Microsoft PowerPoint
Process mapping and design software — Microsoft Visio
Spreadsheet software — Microsoft Excel
Web page creation and editing software — LinkedIn
Word processing software — Google Docs ; Microsoft Word

Hot Technology — a technology requirement frequently included in employer job postings.

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Knowledge

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Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Administrative — Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.

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Skills

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Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
Speaking — Talking to others to convey information effectively.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.
Time Management — Managing one’s own time and the time of others.
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Coordination — Adjusting actions in relation to others’ actions.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Service Orientation — Actively looking for ways to help people.

Abilities

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Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Written Comprehension — The ability to read and understand information and ideas presented in writing.
Speech Clarity — The ability to speak clearly so others can understand you.
Written Expression — The ability to communicate information and ideas in writing so others will understand.
Near Vision — The ability to see details at close range (within a few feet of the observer).
Speech Recognition — The ability to identify and understand the speech of another person.
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).

Work Activities

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Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Working with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Monitoring Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Communicating with People Outside the Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
Judging the Qualities of Objects, Services, or People — Assessing the value, importance, or quality of things or people.

Detailed Work Activities

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Record personnel information.
Explain regulations, policies, or procedures.
Interview employees, customers, or others to collect information.
Administer personnel recruitment or hiring activities.
Administer compensation or benefits programs.
Set up classroom materials or equipment.
Compile data or documentation.
Obtain personal or financial information about customers or applicants.
Search files, databases or reference materials to obtain needed information.
Issue documentation or identification to customers or employees.
Train personnel.

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Work Context

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Electronic Mail — 100% responded “Every day.”
Contact With Others — 91% responded “Constant contact with others.”
Telephone — 93% responded “Every day.”
Importance of Being Exact or Accurate — 76% responded “Extremely important.”
Work With Work Group or Team — 69% responded “Extremely important.”
Face-to-Face Discussions — 73% responded “Every day.”
Importance of Repeating Same Tasks — 60% responded “Extremely important.”
Spend Time Sitting — 50% responded “More than half the time.”
Time Pressure — 52% responded “Every day.”
Structured versus Unstructured Work — 45% responded “Some freedom.”
Deal With External Customers — 50% responded “Extremely important.”
Freedom to Make Decisions — 38% responded “A lot of freedom.”
Duration of Typical Work Week — 50% responded “More than 40 hours.”
Coordinate or Lead Others — 40% responded “Extremely important.”
Frequency of Conflict Situations — 38% responded “Every day.”
Indoors, Environmentally Controlled — 67% responded “Every day.”
Impact of Decisions on Co-workers or Company Results — 37% responded “Very important results.”
Deal With Unpleasant or Angry People — 41% responded “Once a week or more but not every day.”
Letters and Memos — 34% responded “Every day.”
Spend Time Making Repetitive Motions — 33% responded “More than half the time.”
Frequency of Decision Making — 35% responded “Every day.”
Physical Proximity — 47% responded “Slightly close (e.g., shared office).”
Responsibility for Outcomes and Results — 44% responded “High responsibility.”

Job Zone

Title	Job Zone Three: Medium Preparation Needed
Education	Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate’s degree.
Related Experience	Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job.
Job Training	Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples	These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include hydroelectric production managers, travel guides, electricians, agricultural technicians, barbers, court reporters, and medical assistants.
SVP Range	(6.0 to < 7.0)

Education

Percentage of Respondents	Education Level Required
34	Bachelor’s degree
27	Associate’s degree
21	High school diploma or equivalent

Credentials

Interests

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Interest code: CES Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.

Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.

Work Styles

5 of 16 displayed

Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Integrity — Job requires being honest and ethical.
Concern for Others — Job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job.

Work Values

All 3 displayed

Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

Related Occupations

All 10 displayed

13-2081.00	Tax Examiners and Collectors, and Revenue Agents
23-2011.00	Paralegals and Legal Assistants Bright Outlook
43-3021.00	Billing and Posting Clerks
43-3031.00	Bookkeeping, Accounting, and Auditing Clerks
43-4011.00	Brokerage Clerks
43-4031.00	Court, Municipal, and License Clerks
43-4061.00	Eligibility Interviewers, Government Programs
43-6011.00	Executive Secretaries and Executive Administrative Assistants
43-6012.00	Legal Secretaries and Administrative Assistants
43-6014.00	Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

Wages & Employment Trends

Median wages (2020)	$20.79 hourly, $43,250 annual
State wages
Local wages	ZIP Code:

Employment (2020)	112,000 employees
Projected growth (2020-2030)	Decline (-1% or lower)
Projected job openings (2020-2030)	10,600
State trends

Top industries (2020)	Government Health Care and Social Assistance

Source: Bureau of Labor Statistics 2020 wage data external site and 2020-2030 employment projections . “Projected growth” represents the estimated change in total employment over the projections period (2020-2030). “Projected job openings” represent openings due to growth and replacement.

Job Openings on the Web

Sources of Additional Information

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Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

International Association for Human Resource Information Management
International Public Management Association for Human Resources
Occupational Outlook Handbook: Information clerks
Society for Human Resource Management
WTS International

This page includes information from O*NET OnLine by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.