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Maids and Housekeeping Cleaners

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Perform any combination of light cleaning duties to maintain private households or commercial establishments, such as hotels and hospitals, in a clean and orderly manner. Duties may include making beds, replenishing linens, cleaning rooms and halls, and vacuuming.

Sample of reported job titles: Chambermaid, Cleaner, Cottage Attendant, Environmental Services Aide, Environmental Services Worker, Guest Room Attendant (GRA), Housekeeper, Housekeeping Laundry Worker, Room Cleaner

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Tasks  |  Technology Skills  |  Tools Used  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

Show fewer All 24 displayed
  • Keep storage areas and carts well-stocked, clean, and tidy.See more occupations related to this task.
  • Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.See more occupations related to this task.
  • Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.See more occupations related to this task.
  • Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.See more occupations related to this task.
  • Sweep, scrub, wax, or polish floors, using brooms, mops, or powered scrubbing and waxing machines.See more occupations related to this task.
  • Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.See more occupations related to this task.
  • Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.See more occupations related to this task.
  • Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.See more occupations related to this task.
  • Dust and polish furniture and equipment.See more occupations related to this task.
  • Disinfect equipment and supplies, using germicides or steam-operated sterilizers.See more occupations related to this task.
  • Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.See more occupations related to this task.
  • Sort, count, and mark clean linens and store them in linen closets.See more occupations related to this task.
  • Sort clothing and other articles, load washing machines, and iron and fold dried items.See more occupations related to this task.
  • Assign duties to other staff and give instructions regarding work methods and routines.See more occupations related to this task.
  • Move and arrange furniture and turn mattresses.See more occupations related to this task.
  • Answer telephones and doorbells.See more occupations related to this task.
  • Replace light bulbs.See more occupations related to this task.
  • Deliver television sets, ironing boards, baby cribs, and rollaway beds to guests’ rooms.See more occupations related to this task.
  • Hang draperies and dust window blinds.See more occupations related to this task.
  • Request repair services and wait for repair workers to arrive.See more occupations related to this task.
  • Prepare rooms for meetings and arrange decorations, media equipment, and furniture for social or business functions.See more occupations related to this task.
  • Remove debris from driveways, garages, and swimming pool areas.See more occupations related to this task.
  • Wash dishes and clean kitchens, cooking utensils, and silverware.See more occupations related to this task.
  • Polish silver accessories and metalwork, such as fixtures and fittings.See more occupations related to this task.

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Technology Skills

Show fewer All 10 displayed     Show 36 tools used
  • Data base user interface and query software — Data entry softwareSee more occupations related to this technology.
  • Desktop communications software — EkoSee more occupations related to this technology.
  • Electronic mail software — Email softwareSee more occupations related to this technology.
  • Facilities management software — Computerized maintenance management system CMMSSee more occupations related to this technology.
  • Instant messaging software — BlinkSee more occupations related to this technology.
  • Inventory management software — Inventory tracking softwareSee more occupations related to this technology.
  • Materials requirements planning logistics and supply chain software — Computerized bed control system softwareSee more occupations related to this technology.
  • Operating system software — Microsoft Windows Hot technologySee more occupations related to this technology.
  • Spreadsheet software — Microsoft Excel Hot technologySee more occupations related to this technology.
  • Web page creation and editing software — Facebook Hot technologySee more occupations related to this technology.

Hot technology Hot Technology — a technology requirement frequently included in employer job postings.

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Knowledge

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  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.See more occupations related to this knowledge.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.See more occupations related to this knowledge.
  • Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.See more occupations related to this knowledge.

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Skills

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  • Service Orientation — Actively looking for ways to help people.See more occupations related to this skill.
  • Coordination — Adjusting actions in relation to others’ actions.See more occupations related to this skill.
  • Time Management — Managing one’s own time and the time of others.See more occupations related to this skill.

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Abilities

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  • Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without “giving out” or fatiguing.See more occupations related to this ability.
  • Extent Flexibility — The ability to bend, stretch, twist, or reach with your body, arms, and/or legs.See more occupations related to this ability.
  • Near Vision — The ability to see details at close range (within a few feet of the observer).See more occupations related to this ability.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.See more occupations related to this ability.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.See more occupations related to this ability.
  • Stamina — The ability to exert yourself physically over long periods of time without getting winded or out of breath.See more occupations related to this ability.

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Work Activities

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  • Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.See more occupations related to this activity.
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.See more occupations related to this activity.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.See more occupations related to this activity.
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.See more occupations related to this activity.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.See more occupations related to this activity.
  • Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.See more occupations related to this activity.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.See more occupations related to this activity.

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Detailed Work Activities

Show fewer All 20 displayed
  • Clean facilities or sites.See more occupations related to this activity.
  • Inventory materials or equipment.See more occupations related to this activity.
  • Move materials, equipment, or supplies.See more occupations related to this activity.
  • Clean equipment or supplies.See more occupations related to this activity.
  • Clean building walls or flooring.See more occupations related to this activity.
  • Dispose of trash or waste materials.See more occupations related to this activity.
  • Monitor building premises to ensure occupant or visitor safety.See more occupations related to this activity.
  • Clean furniture or fixtures.See more occupations related to this activity.
  • Operate garment treatment equipment.See more occupations related to this activity.
  • Sort materials or products.See more occupations related to this activity.
  • Instruct staff in work policies or procedures.See more occupations related to this activity.
  • Plan employee work schedules.See more occupations related to this activity.
  • Move furniture.See more occupations related to this activity.
  • Answer telephones to direct calls or provide information.See more occupations related to this activity.
  • Maintain equipment or systems to ensure proper functioning.See more occupations related to this activity.
  • Decorate indoor or outdoor spaces.See more occupations related to this activity.
  • Schedule repair, installation or maintenance activities.See more occupations related to this activity.
  • Remove debris from work sites.See more occupations related to this activity.
  • Deliver items.See more occupations related to this activity.
  • Purchase products or services.See more occupations related to this activity.

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Work Context

Show fewer All 19 displayed
  • Spend Time Standing — 84% responded “Continually or almost continually.”See more occupations related to this work context.
  • Spend Time Making Repetitive Motions — 82% responded “Continually or almost continually.”See more occupations related to this work context.
  • Spend Time Bending or Twisting the Body — 70% responded “Continually or almost continually.”See more occupations related to this work context.
  • Spend Time Walking and Running — 72% responded “Continually or almost continually.”See more occupations related to this work context.
  • Face-to-Face Discussions — 72% responded “Every day.”See more occupations related to this work context.
  • Indoors, Environmentally Controlled — 82% responded “Every day.”See more occupations related to this work context.
  • Wear Common Protective or Safety Equipment such as Safety Shoes, Glasses, Gloves, Hearing Protection, Hard Hats, or Life Jackets — 70% responded “Every day.”See more occupations related to this work context.
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 63% responded “Continually or almost continually.”See more occupations related to this work context.
  • Time Pressure — 53% responded “Every day.”See more occupations related to this work context.
  • Work With Work Group or Team — 34% responded “Extremely important.”See more occupations related to this work context.
  • Contact With Others — 37% responded “Contact with others most of the time.”See more occupations related to this work context.
  • Exposed to Contaminants — 57% responded “Every day.”See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 38% responded “Extremely important.”See more occupations related to this work context.
  • Spend Time Kneeling, Crouching, Stooping, or Crawling — 30% responded “More than half the time.”See more occupations related to this work context.
  • Structured versus Unstructured Work — 34% responded “Some freedom.”See more occupations related to this work context.
  • Deal With External Customers — 36% responded “Important.”See more occupations related to this work context.
  • Freedom to Make Decisions — 29% responded “A lot of freedom.”See more occupations related to this work context.
  • Responsible for Others’ Health and Safety — 30% responded “Very high responsibility.”See more occupations related to this work context.
  • Physical Proximity — 39% responded “I work with others but not closely (e.g., private office).”See more occupations related to this work context.

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Job Zone

Title Job Zone One: Little or No Preparation Needed
Education Some of these occupations may require a high school diploma or GED certificate.
Related Experience Little or no previous work-related skill, knowledge, or experience is needed for these occupations. For example, a person can become a waiter or waitress even if he/she has never worked before.
Job Training Employees in these occupations need anywhere from a few days to a few months of training. Usually, an experienced worker could show you how to do the job.
Job Zone Examples These occupations involve following instructions and helping others. Examples include food preparation workers, dishwashers, sewing machine operators, landscaping and groundskeeping workers, logging equipment operators, and baristas.
SVP Range (Below 4.0)

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Education


Percentage of Respondents
Education Level Required
45   Less than high school diploma
36   High school diploma or equivalent

Help
7   Post-secondary certificate

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Credentials

Find Certifications Find Licenses Apprenticeship.gov

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Interests

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Interest code: RC   Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.

  • Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.See more occupations related to this interest.
  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.See more occupations related to this interest.

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Work Styles

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  • Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.See more occupations related to this work style.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.See more occupations related to this work style.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.See more occupations related to this work style.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.See more occupations related to this work style.
  • Independence — Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.See more occupations related to this work style.
  • Integrity — Job requires being honest and ethical.See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job.See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges.See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles.See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.See more occupations related to this work style.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.See more occupations related to this work style.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.See more occupations related to this work style.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.See more occupations related to this work style.

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Work Values

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  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.See more occupations related to this work value.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.See more occupations related to this work value.
  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.See more occupations related to this work value.

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Related Occupations

Show fewer All 10 displayed
35-2021.00 Food Preparation Workers   Bright Outlook Bright Outlook
35-3041.00 Food Servers, Nonrestaurant Bright Outlook
35-9011.00 Dining Room and Cafeteria Attendants and Bartender Helpers Bright Outlook
35-9021.00 Dishwashers Bright Outlook
37-2011.00 Janitors and Cleaners, Except Maids and Housekeeping Cleaners Bright Outlook
39-3093.00 Locker Room, Coatroom, and Dressing Room Attendants Bright Outlook
45-2041.00 Graders and Sorters, Agricultural Products
51-3022.00 Meat, Poultry, and Fish Cutters and Trimmers
51-6011.00 Laundry and Dry-Cleaning Workers Bright Outlook
51-6021.00 Pressers, Textile, Garment, and Related Materials

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Wages & Employment Trends

Median wages (2020) $12.61 hourly, $26,220 annual
State wages
 
Local wages
  
Employment (2020) 1,212,800 employees
Projected growth (2020-2030) Faster than average (10% to 15%) Faster than average (10% to 15%)
Projected job openings (2020-2030) 183,300
State trends
 
Top industries (2020)
Accommodation and Food Services
Other Services (Except Public Administration)

Source: Bureau of Labor Statistics 2020 wage data external site and 2020-2030 employment projections external site . “Projected growth” represents the estimated change in total employment over the projections period (2020-2030). “Projected job openings” represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

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Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

  • IEHA external site
  • UNITE HERE external site

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This page includes information from O*NET OnLine by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.

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