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Medical Secretaries and Administrative Assistants

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Perform secretarial duties using specific knowledge of medical terminology and hospital, clinic, or laboratory procedures. Duties may include scheduling appointments, billing patients, and compiling and recording medical charts, reports, and correspondence.

Sample of reported job titles: Clinic Office Assistant, Front Desk Receptionist, Medical Office Specialist, Medical Receptionist, Medical Secretary, Physician Office Specialist, Secretary, Unit Clerk, Unit Support Representative, Ward Clerk

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Tasks  |  Technology Skills  |  Tools Used  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

Show fewer All 16 displayed
  • Answer telephones and direct calls to appropriate staff.See more occupations related to this task.
  • Schedule and confirm patient diagnostic appointments, surgeries, or medical consultations.See more occupations related to this task.
  • Complete insurance or other claim forms.See more occupations related to this task.
  • Greet visitors, ascertain purpose of visit, and direct them to appropriate staff.See more occupations related to this task.
  • Transmit correspondence or medical records by mail, e-mail, or fax.See more occupations related to this task.
  • Maintain medical records, technical library, or correspondence files.See more occupations related to this task.
  • Receive and route messages or documents, such as laboratory results, to appropriate staff.See more occupations related to this task.
  • Interview patients to complete documents, case histories, or forms, such as intake or insurance forms.See more occupations related to this task.
  • Operate office equipment, such as voice mail messaging systems, and use word processing, spreadsheet, or other software applications to prepare reports, invoices, financial statements, letters, case histories, or medical records.See more occupations related to this task.
  • Perform bookkeeping duties, such as credits or collections, preparing and sending financial statements or bills, and keeping financial records.See more occupations related to this task.
  • Perform various clerical or administrative functions, such as ordering and maintaining an inventory of supplies.See more occupations related to this task.
  • Transcribe recorded messages or practitioners’ diagnoses or recommendations into patients’ medical records.See more occupations related to this task.
  • Compile and record medical charts, reports, or correspondence, using typewriter or personal computer.See more occupations related to this task.
  • Schedule tests or procedures for patients, such as lab work or x-rays, based on physician orders.See more occupations related to this task.
  • Arrange hospital admissions for patients.See more occupations related to this task.
  • Prepare correspondence or assist physicians or medical scientists with preparation of reports, speeches, articles, or conference proceedings.See more occupations related to this task.

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Technology Skills

Show fewer All 15 displayed     Show 12 tools used
  • Accounting software — Accounts receivable software; Allscripts Professional PM; Billing software; Intuit QuickBooks Hot technology (see all 5 examples)See more occupations related to this technology.
  • Calendar and scheduling software — IDX Groupcast; Scheduling softwareSee more occupations related to this technology.
  • Cloud-based data access and sharing software — Google Drive Hot technologySee more occupations related to this technology.
  • Data base user interface and query software — Data entry software; Database software Hot technology ; dBASE Plus; Microsoft Access Hot technologySee more occupations related to this technology.
  • Desktop publishing software — Microsoft PublisherSee more occupations related to this technology.
  • Electronic mail software — Email software; Microsoft Exchange Hot technology ; Microsoft Outlook Hot technologySee more occupations related to this technology.
  • Graphics or photo imaging software — Graphics softwareSee more occupations related to this technology.
  • Internet browser software — Microsoft Internet Explorer; Web browser softwareSee more occupations related to this technology.
  • Medical software — Epic Systems Hot technology ; Healthcare common procedure coding system HCPCS Hot technology ; Henry Schein Dentrix Hot technology ; Medical condition coding software Hot technology (see all 20 examples)See more occupations related to this technology.
  • Office suite software — Corel WordPerfect; Microsoft Office Hot technologySee more occupations related to this technology.
  • Operating system software — Microsoft Windows Hot technologySee more occupations related to this technology.
  • Point of sale POS software — Intuit QuickBooks Point of SaleSee more occupations related to this technology.
  • Presentation software — Microsoft PowerPoint Hot technologySee more occupations related to this technology.
  • Spreadsheet software — Microsoft Excel Hot technologySee more occupations related to this technology.
  • Word processing software — Addressing software; Google Docs Hot technology ; Microsoft Word Hot technologySee more occupations related to this technology.

Hot technology Hot Technology — a technology requirement frequently included in employer job postings.

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Knowledge

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  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.See more occupations related to this knowledge.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.See more occupations related to this knowledge.
  • Administrative — Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.See more occupations related to this knowledge.
  • Medicine and Dentistry — Knowledge of the information and techniques needed to diagnose and treat human injuries, diseases, and deformities. This includes symptoms, treatment alternatives, drug properties and interactions, and preventive health-care measures.See more occupations related to this knowledge.
  • Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.See more occupations related to this knowledge.
  • Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.See more occupations related to this knowledge.
  • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.See more occupations related to this knowledge.
  • Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.See more occupations related to this knowledge.

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Skills

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  • Speaking — Talking to others to convey information effectively.See more occupations related to this skill.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.See more occupations related to this skill.
  • Service Orientation — Actively looking for ways to help people.See more occupations related to this skill.
  • Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.See more occupations related to this skill.
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.See more occupations related to this skill.
  • Coordination — Adjusting actions in relation to others’ actions.See more occupations related to this skill.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.See more occupations related to this skill.
  • Time Management — Managing one’s own time and the time of others.See more occupations related to this skill.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.See more occupations related to this skill.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.See more occupations related to this skill.
  • Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.See more occupations related to this skill.

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Abilities

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  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.See more occupations related to this ability.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.See more occupations related to this ability.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing.See more occupations related to this ability.
  • Speech Clarity — The ability to speak clearly so others can understand you.See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person.See more occupations related to this ability.
  • Near Vision — The ability to see details at close range (within a few feet of the observer).See more occupations related to this ability.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.See more occupations related to this ability.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).See more occupations related to this ability.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).See more occupations related to this ability.
  • Written Expression — The ability to communicate information and ideas in writing so others will understand.See more occupations related to this ability.
  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.See more occupations related to this ability.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.See more occupations related to this ability.

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Work Activities

Show fewer All 25 displayed
  • Working with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.See more occupations related to this activity.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.See more occupations related to this activity.
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.See more occupations related to this activity.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.See more occupations related to this activity.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.See more occupations related to this activity.
  • Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.See more occupations related to this activity.
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.See more occupations related to this activity.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.See more occupations related to this activity.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.See more occupations related to this activity.
  • Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.See more occupations related to this activity.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.See more occupations related to this activity.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.See more occupations related to this activity.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.See more occupations related to this activity.
  • Communicating with People Outside the Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.See more occupations related to this activity.
  • Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.See more occupations related to this activity.
  • Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.See more occupations related to this activity.
  • Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.See more occupations related to this activity.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.See more occupations related to this activity.
  • Judging the Qualities of Objects, Services, or People — Assessing the value, importance, or quality of things or people.See more occupations related to this activity.
  • Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.See more occupations related to this activity.
  • Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.See more occupations related to this activity.
  • Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.See more occupations related to this activity.
  • Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.See more occupations related to this activity.

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Detailed Work Activities

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  • Answer telephones to direct calls or provide information.See more occupations related to this activity.
  • Maintain medical records.See more occupations related to this activity.
  • Transcribe spoken or written information.See more occupations related to this activity.
  • Compile data or documentation.See more occupations related to this activity.
  • Schedule appointments.See more occupations related to this activity.
  • Prepare documentation for contracts, transactions, or regulatory compliance.See more occupations related to this activity.
  • Send information, materials or documentation.See more occupations related to this activity.
  • Greet customers, patrons, or visitors.See more occupations related to this activity.
  • Refer customers to appropriate personnel.See more occupations related to this activity.
  • Relay information between personnel.See more occupations related to this activity.
  • Interview employees, customers, or others to collect information.See more occupations related to this activity.
  • Operate computers or computerized equipment.See more occupations related to this activity.
  • Operate office equipment.See more occupations related to this activity.
  • Collect deposits, payments or fees.See more occupations related to this activity.
  • Maintain financial or account records.See more occupations related to this activity.
  • Arrange services or reservations for patrons.See more occupations related to this activity.
  • Prepare business correspondence.See more occupations related to this activity.
  • Order materials, supplies, or equipment.See more occupations related to this activity.

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Work Context

Show fewer All 24 displayed
  • Telephone — 90% responded “Every day.”See more occupations related to this work context.
  • Electronic Mail — 83% responded “Every day.”See more occupations related to this work context.
  • Face-to-Face Discussions — 90% responded “Every day.”See more occupations related to this work context.
  • Contact With Others — 74% responded “Constant contact with others.”See more occupations related to this work context.
  • Importance of Repeating Same Tasks — 62% responded “Extremely important.”See more occupations related to this work context.
  • Spend Time Sitting — 69% responded “Continually or almost continually.”See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 62% responded “Extremely important.”See more occupations related to this work context.
  • Work With Work Group or Team — 65% responded “Extremely important.”See more occupations related to this work context.
  • Letters and Memos — 49% responded “Once a week or more but not every day.”See more occupations related to this work context.
  • Indoors, Environmentally Controlled — 76% responded “Every day.”See more occupations related to this work context.
  • Structured versus Unstructured Work — 59% responded “Some freedom.”See more occupations related to this work context.
  • Time Pressure — 41% responded “Every day.”See more occupations related to this work context.
  • Deal With Unpleasant or Angry People — 43% responded “Every day.”See more occupations related to this work context.
  • Coordinate or Lead Others — 39% responded “Extremely important.”See more occupations related to this work context.
  • Freedom to Make Decisions — 35% responded “Limited freedom.”See more occupations related to this work context.
  • Deal With External Customers — 38% responded “Extremely important.”See more occupations related to this work context.
  • Frequency of Decision Making — 42% responded “Every day.”See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — 40% responded “Very important results.”See more occupations related to this work context.
  • Exposed to Disease or Infections — 31% responded “Once a month or more but not every week.”See more occupations related to this work context.
  • Frequency of Conflict Situations — 28% responded “Every day.”See more occupations related to this work context.
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 52% responded “Continually or almost continually.”See more occupations related to this work context.
  • Physical Proximity — 60% responded “Slightly close (e.g., shared office).”See more occupations related to this work context.
  • Spend Time Making Repetitive Motions — 32% responded “Never.”See more occupations related to this work context.
  • Responsibility for Outcomes and Results — 32% responded “Limited responsibility.”See more occupations related to this work context.

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Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers.
SVP Range (4.0 to < 6.0)

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Education


Percentage of Respondents
Education Level Required
48   High school diploma or equivalent

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26   Associate’s degree
20   Post-secondary certificate

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Credentials

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Interests

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Interest code: CS   Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.

  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.See more occupations related to this interest.
  • Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.See more occupations related to this interest.

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Work Styles

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  • Concern for Others — Job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job.See more occupations related to this work style.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.See more occupations related to this work style.
  • Integrity — Job requires being honest and ethical.See more occupations related to this work style.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.See more occupations related to this work style.
  • Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.See more occupations related to this work style.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.See more occupations related to this work style.
  • Independence — Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles.See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges.See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.See more occupations related to this work style.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.See more occupations related to this work style.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.See more occupations related to this work style.

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Work Values

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  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.See more occupations related to this work value.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.See more occupations related to this work value.
  • Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.See more occupations related to this work value.

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Related Occupations

Show fewer All 9 displayed
43-2011.00 Switchboard Operators, Including Answering Service
43-3011.00 Bill and Account Collectors
43-4031.00 Court, Municipal, and License Clerks
43-4081.00 Hotel, Motel, and Resort Desk Clerks Bright Outlook
43-4111.00 Interviewers, Except Eligibility and Loan
43-4171.00 Receptionists and Information Clerks   Bright Outlook Bright Outlook
43-9022.00 Word Processors and Typists
43-9041.00 Insurance Claims and Policy Processing Clerks
43-9061.00 Office Clerks, General Bright Outlook

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Wages & Employment Trends

Median wages (2020) $17.96 hourly, $37,350 annual
State wages
 
Local wages
  
Employment (2020) 611,200 employees
Projected growth (2020-2030) Faster than average (10% to 15%) Faster than average (10% to 15%)
Projected job openings (2020-2030) 75,200
State trends
 
Top industries (2020)
Health Care and Social Assistance

Source: Bureau of Labor Statistics 2020 wage data external site and 2020-2030 employment projections external site. “Projected growth” represents the estimated change in total employment over the projections period (2020-2030). “Projected job openings” represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

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Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

  • AAPC external site
  • American Association of Medical Assistants external site
  • International Association of Administrative Professionals external site
  • International Virtual Assistants Association external site
  • NALS…the association for legal professionals external site
  • Occupational Outlook Handbook: Secretaries and administrative assistants external site

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This page includes information from O*NET OnLine by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.

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