Passenger Attendants

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Provide services to ensure the safety of passengers aboard ships, buses, trains, or within the station or terminal. Perform duties such as explaining the use of safety equipment, serving meals or beverages, or answering questions related to travel.

Sample of reported job titles: Bus Aide, Bus Assistant, Bus Attendant, Bus Monitor, Fare Enforcement Officer, Transportation Aide

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Tasks

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Secure passengers for transportation by buckling seatbelts or fastening wheelchairs with tie-down straps.
Provide boarding assistance to elderly, sick, or injured people.
Respond to passengers’ questions, requests, or complaints.
Determine or facilitate seating arrangements.
Provide customers with information on routes, gates, prices, timetables, terminals, or concourses.
Perform equipment safety checks prior to departure.
Issue and collect passenger boarding passes and transfers, tearing or punching tickets as necessary to prevent reuse.
Greet passengers boarding transportation equipment and announce routes and stops.
Count and verify tickets and seat reservations and record numbers of passengers boarding and disembarking.
Explain and demonstrate safety procedures and safety equipment use.
Open and close doors for passengers.
Signal transportation operators to stop or to proceed.
Adjust window shades or seat cushions at the request of passengers.
Transport baggage or coordinate transportation between assigned rooms, terminals, or platforms.

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Technology Skills

All 7 displayed Show 20 tools used

Calendar and scheduling software — Appointment scheduling software
Data base user interface and query software — Data entry software
Electronic mail software — Email software
Office suite software — Microsoft Office
Operating system software — Microsoft Windows
Time accounting software — Time tracking software
Word processing software — Microsoft Word

Hot Technology — a technology requirement frequently included in employer job postings.

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Knowledge

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Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

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Skills

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Service Orientation — Actively looking for ways to help people.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.
Speaking — Talking to others to convey information effectively.
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Coordination — Adjusting actions in relation to others’ actions.
Persuasion — Persuading others to change their minds or behavior.
Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.

Abilities

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Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity — The ability to speak clearly so others can understand you.
Speech Recognition — The ability to identify and understand the speech of another person.
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
Written Comprehension — The ability to read and understand information and ideas presented in writing.

Work Activities

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Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.

Detailed Work Activities

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Provide transportation information to passengers or customers.
Assist customers to ensure comfort or safety.
Assist passengers during vehicle boarding.
Follow safety procedures for vehicle operation.
Collect fares or payment from customers.
Explain regulations, policies, or procedures.
Record operational or production data.
Verify information or specifications.
Signal others to coordinate vehicle movement.
Move materials, equipment, or supplies.

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Work Context

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Physical Proximity — 70% responded “Very close (near touching).”
Contact With Others — 60% responded “Constant contact with others.”
Deal With Unpleasant or Angry People — 54% responded “Every day.”
Very Hot or Cold Temperatures — 42% responded “Every day.”
Spend Time Sitting — 40% responded “More than half the time.”
Frequency of Decision Making — 61% responded “Every day.”
Face-to-Face Discussions — 52% responded “Every day.”
Exposed to Contaminants — 55% responded “Every day.”
Importance of Being Exact or Accurate — 36% responded “Extremely important.”
In an Enclosed Vehicle or Equipment — 56% responded “Every day.”
Work With Work Group or Team — 27% responded “Extremely important.”
Deal With External Customers — 62% responded “Very important.”
Responsible for Others’ Health and Safety — 34% responded “Very high responsibility.”
Sounds, Noise Levels Are Distracting or Uncomfortable — 40% responded “Every day.”
Outdoors, Exposed to Weather — 52% responded “Every day.”
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 26% responded “Never.”

Job Zone

Title	Job Zone Two: Some Preparation Needed
Education	These occupations usually require a high school diploma.
Related Experience	Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training	Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples	These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers.
SVP Range	(4.0 to < 6.0)

Education

Percentage of Respondents	Education Level Required
82	High school diploma or equivalent
16	Less than high school diploma
2	Post-secondary certificate

Credentials

Interests

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Interest code: RSE Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.

Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.
Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.
Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Work Styles

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Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
Concern for Others — Job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job.
Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Integrity — Job requires being honest and ethical.
Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Independence — Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Initiative — Job requires a willingness to take on responsibilities and challenges.
Persistence — Job requires persistence in the face of obstacles.
Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.

Work Values

All 3 displayed

Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.

Related Occupations

All 9 displayed

13-1041.00	Compliance Officers
31-1122.00	Personal Care Aides
33-3041.00	Parking Enforcement Workers
33-9011.00	Animal Control Workers
39-4021.00	Funeral Attendants
43-5071.00	Shipping, Receiving, and Inventory Clerks
53-3011.00	Ambulance Drivers and Attendants, Except Emergency Medical Technicians Bright Outlook
53-3052.00	Bus Drivers, Transit and Intercity
53-4041.00	Subway and Streetcar Operators

Wages & Employment Trends

Median wages (2020)	$13.83 hourly, $28,770 annual
State wages
Local wages	ZIP Code:

Employment (2020)	23,200 employees
Projected growth (2020-2030)	Much faster than average (15% or higher)
Projected job openings (2020-2030)	4,000
State trends

Top industries (2020)	Transportation and Warehousing Government

Source: Bureau of Labor Statistics 2020 wage data external site and 2020-2030 employment projections . “Projected growth” represents the estimated change in total employment over the projections period (2020-2030). “Projected job openings” represent openings due to growth and replacement.

Job Openings on the Web

Sources of Additional Information

All 5 displayed

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

Amalgamated Transit Union
International Association of Machinists and Aerospace Workers
International Association of Sheet Metal, Air, Rail and Transportation Workers
International Brotherhood of Teamsters
Transport Workers Union of America AFL-CIO

This page includes information from O*NET OnLine by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.