Pharmacy Aides

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Record drugs delivered to the pharmacy, store incoming merchandise, and inform the supervisor of stock needs. May operate cash register and accept prescriptions for filling.

Sample of reported job titles: Certified Pharmacist Assistant, Drug Purchaser, Front Counter Clerk, Pharmacist Assistant, Pharmacy Aide, Pharmacy Ancillary, Pharmacy Assistant, Pharmacy Cashier, Pharmacy Clerk

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Tasks

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Greet customers and help them locate merchandise.
Accept prescriptions for filling, gathering and processing necessary information.
Operate cash register to process cash or credit sales.
Answer telephone inquiries, referring callers to pharmacist when necessary.
Receive, store, and inventory pharmaceutical supplies or medications, check for out-of-date medications, and notify pharmacist when inventory levels are low.
Unpack, sort, count, and label incoming merchandise, including items requiring special handling or refrigeration.
Restock storage areas, replenishing items on shelves.
Maintain and clean equipment, work areas, or shelves.
Prepare prescription labels by typing or operating a computer and printer.
Compound, package, and label pharmaceutical products, under direction of pharmacist.
Provide customers with information about the uses, effects, or interactions of drugs.
Process medical insurance claims, posting bill amounts and calculating copayments.
Calculate anticipated drug usage for a prescribed period.
Perform clerical tasks, such as filing, compiling and maintaining prescription records, or composing letters.
Prepare, maintain, and record records of inventories, receipts, purchases, or deliveries, using a variety of computer screen formats.
Deliver medication to treatment areas, living units, residences, or clinics, using various means of transportation.
Operate capsule or tablet counting machine that automatically distributes a certain number of capsules or tablets into smaller containers.

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Technology Skills

All 7 displayed Show 12 tools used

Data base user interface and query software — Database software
Electronic mail software — Microsoft Outlook
Office suite software — Microsoft Office
Operating system software — Microsoft Windows
Presentation software — Microsoft PowerPoint
Spreadsheet software — Microsoft Excel
Word processing software — Microsoft Word

Hot Technology — a technology requirement frequently included in employer job postings.

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Knowledge

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Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Administrative — Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.

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Skills

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Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Service Orientation — Actively looking for ways to help people.
Speaking — Talking to others to convey information effectively.
Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.
Coordination — Adjusting actions in relation to others’ actions.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.

Abilities

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Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Speech Clarity — The ability to speak clearly so others can understand you.
Near Vision — The ability to see details at close range (within a few feet of the observer).
Speech Recognition — The ability to identify and understand the speech of another person.
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Written Comprehension — The ability to read and understand information and ideas presented in writing.
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
Written Expression — The ability to communicate information and ideas in writing so others will understand.

Work Activities

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Working with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Judging the Qualities of Objects, Services, or People — Assessing the value, importance, or quality of things or people.
Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Monitoring Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Inspecting Equipment, Structures, or Materials — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
Communicating with People Outside the Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.

Detailed Work Activities

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Perform clerical work in medical settings.
Control prescription refills or authorizations.
Explain technical medical information to patients.
Process medical billing information.
Inventory medical supplies or equipment.
Stock medical or patient care supplies.
Maintain medical records.
Transport biological or other medical materials.
Clean medical equipment.
Maintain medical equipment or instruments.
Operate medical equipment.

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Work Context

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Indoors, Environmentally Controlled — 98% responded “Every day.”
Telephone — 96% responded “Every day.”
Spend Time Standing — 92% responded “Continually or almost continually.”
Contact With Others
Work With Work Group or Team
Deal With External Customers
Importance of Being Exact or Accurate
Face-to-Face Discussions
Physical Proximity — 74% responded “Moderately close (at arm’s length).”
Exposed to Disease or Infections
Structured versus Unstructured Work
Deal With Unpleasant or Angry People — 53% responded “Once a week or more but not every day.”
Coordinate or Lead Others
Importance of Repeating Same Tasks — 50% responded “Important.”
Consequence of Error
Electronic Mail — 59% responded “Every day.”
Freedom to Make Decisions
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 62% responded “Continually or almost continually.”
Spend Time Making Repetitive Motions — 29% responded “Continually or almost continually.”
Letters and Memos — 41% responded “Every day.”
Responsible for Others’ Health and Safety — 41% responded “Very high responsibility.”
Time Pressure — 34% responded “Once a year or more but not every month.”
Frequency of Decision Making
Frequency of Conflict Situations — 55% responded “Once a week or more but not every day.”
Impact of Decisions on Co-workers or Company Results — 29% responded “Very important results.”
Responsibility for Outcomes and Results — 20% responded “Limited responsibility.”

Job Zone

Title	Job Zone Two: Some Preparation Needed
Education	These occupations usually require a high school diploma.
Related Experience	Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training	Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples	These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers.
SVP Range	(4.0 to < 6.0)

Education

Percentage of Respondents	Education Level Required
Not available	High school diploma or equivalent
Not available	Post-secondary certificate
Not available	Less than high school diploma

Credentials

Interests

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Interest code: CR Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.

Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.

Work Styles

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Integrity — Job requires being honest and ethical.
Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Concern for Others — Job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job.
Initiative — Job requires a willingness to take on responsibilities and challenges.
Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
Independence — Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Persistence — Job requires persistence in the face of obstacles.

Work Values

All 3 displayed

Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Related Occupations

All 9 displayed

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31-2022.00	Physical Therapist Aides
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41-2012.00	Gambling Change Persons and Booth Cashiers
43-3041.00	Gambling Cage Workers
43-3071.00	Tellers
43-4081.00	Hotel, Motel, and Resort Desk Clerks Bright Outlook
43-4121.00	Library Assistants, Clerical
43-5051.00	Postal Service Clerks

Wages & Employment Trends

Median wages (2020)	$14.08 hourly, $29,280 annual
State wages
Local wages	ZIP Code:

Employment (2020)	38,900 employees
Projected growth (2020-2030)	Decline (-1% or lower)
Projected job openings (2020-2030)	4,100
State trends

Top industries (2020)	Retail Trade Health Care and Social Assistance

Source: Bureau of Labor Statistics 2020 wage data external site and 2020-2030 employment projections . “Projected growth” represents the estimated change in total employment over the projections period (2020-2030). “Projected job openings” represent openings due to growth and replacement.

Job Openings on the Web

Sources of Additional Information

All 3 displayed

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

American Pharmacists Association
American Society of Health-System Pharmacists
Pharmacy Technician Certification Board

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