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Postal Service Clerks

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Perform any combination of tasks in a United States Postal Service (USPS) post office, such as receive letters and parcels; sell postage and revenue stamps, postal cards, and stamped envelopes; fill out and sell money orders; place mail in pigeon holes of mail rack or in bags; and examine mail for correct postage. Includes postal service clerks employed by USPS contractors.

Sample of reported job titles: Bulk Mail Technician, Clerk, Distribution Clerk, Part Time Flexible Clerk (PTF Clerk), Postal Clerk, Sales and Distribution Clerk, Sales and Service Associate (SSA), Window Clerk

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Tasks  |  Technology Skills  |  Tools Used  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

Show fewer All 21 displayed
  • Weigh letters and parcels, compute mailing costs based on type, weight, and destination, and affix correct postage.See more occupations related to this task.
  • Check mail to ensure correct postage and that packages and letters are in proper condition for mailing.See more occupations related to this task.
  • Sort incoming and outgoing mail, according to type and destination, by hand or by operating electronic mail-sorting and scanning devices.See more occupations related to this task.
  • Obtain signatures from recipients of registered or special delivery mail.See more occupations related to this task.
  • Answer questions regarding mail regulations and procedures, postage rates, and post office boxes.See more occupations related to this task.
  • Transport mail from one work station to another.See more occupations related to this task.
  • Sell and collect payment for products such as stamps, prepaid mail envelopes, and money orders.See more occupations related to this task.
  • Keep money drawers in order, and record and balance daily transactions.See more occupations related to this task.
  • Register, certify, and insure letters and parcels.See more occupations related to this task.
  • Complete forms regarding changes of address, or theft or loss of mail, or for special services such as registered or priority mail.See more occupations related to this task.
  • Receive letters and parcels, and place mail into bags.See more occupations related to this task.
  • Put undelivered parcels away, retrieve them when customers come to claim them, and complete any related documentation.See more occupations related to this task.
  • Respond to complaints regarding mail theft, delivery problems, and lost or damaged mail, filling out forms and making appropriate referrals for investigation.See more occupations related to this task.
  • Provide assistance to the public in complying with federal regulations of Postal Service and other federal agencies.See more occupations related to this task.
  • Rent post office boxes to customers.See more occupations related to this task.
  • Provide customers with assistance in filing claims for mail theft, or lost or damaged mail.See more occupations related to this task.
  • Set postage meters, and calibrate them to ensure correct operation.See more occupations related to this task.
  • Feed mail into postage canceling devices or hand stamp mail to cancel postage.See more occupations related to this task.
  • Cash money orders.See more occupations related to this task.
  • Order retail items and other supplies for office use.See more occupations related to this task.
  • Post announcements or government information on public bulletin boards.See more occupations related to this task.

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Technology Skills

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  • Accounting software — Budgeting softwareSee more occupations related to this technology.
  • Enterprise resource planning ERP software Hot technology — Delivery operations information system DOISSee more occupations related to this technology.
  • Human resources software — Time and Attendance Collection System TACSSee more occupations related to this technology.
  • Inventory management software — Inventory tracking softwareSee more occupations related to this technology.
  • Operating system software — Microsoft Windows Hot technologySee more occupations related to this technology.
  • Point of sale POS software — NCR Advanced StoreSee more occupations related to this technology.
  • Time accounting software — Electronic Time Clock ETCSee more occupations related to this technology.

Hot technology Hot Technology — a technology requirement frequently included in employer job postings.

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Knowledge

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  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.See more occupations related to this knowledge.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.See more occupations related to this knowledge.
  • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.See more occupations related to this knowledge.
  • Administrative — Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.See more occupations related to this knowledge.
  • Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.See more occupations related to this knowledge.
  • Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.See more occupations related to this knowledge.
  • Transportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.See more occupations related to this knowledge.

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Skills

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  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.See more occupations related to this skill.
  • Speaking — Talking to others to convey information effectively.See more occupations related to this skill.
  • Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.See more occupations related to this skill.
  • Service Orientation — Actively looking for ways to help people.See more occupations related to this skill.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.See more occupations related to this skill.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.See more occupations related to this skill.
  • Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.See more occupations related to this skill.
  • Time Management — Managing one’s own time and the time of others.See more occupations related to this skill.

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Abilities

Show fewer All 19 displayed
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.See more occupations related to this ability.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.See more occupations related to this ability.
  • Near Vision — The ability to see details at close range (within a few feet of the observer).See more occupations related to this ability.
  • Speech Clarity — The ability to speak clearly so others can understand you.See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person.See more occupations related to this ability.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing.See more occupations related to this ability.
  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.See more occupations related to this ability.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.See more occupations related to this ability.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).See more occupations related to this ability.
  • Manual Dexterity — The ability to quickly move your hand, your hand together with your arm, or your two hands to grasp, manipulate, or assemble objects.See more occupations related to this ability.
  • Trunk Strength — The ability to use your abdominal and lower back muscles to support part of the body repeatedly or continuously over time without “giving out” or fatiguing.See more occupations related to this ability.
  • Arm-Hand Steadiness — The ability to keep your hand and arm steady while moving your arm or while holding your arm and hand in one position.See more occupations related to this ability.
  • Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.See more occupations related to this ability.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).See more occupations related to this ability.
  • Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.See more occupations related to this ability.
  • Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.See more occupations related to this ability.
  • Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.See more occupations related to this ability.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.See more occupations related to this ability.
  • Selective Attention — The ability to concentrate on a task over a period of time without being distracted.See more occupations related to this ability.

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Work Activities

Show fewer All 22 displayed
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.See more occupations related to this activity.
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.See more occupations related to this activity.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.See more occupations related to this activity.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.See more occupations related to this activity.
  • Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.See more occupations related to this activity.
  • Working with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.See more occupations related to this activity.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.See more occupations related to this activity.
  • Communicating with People Outside the Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.See more occupations related to this activity.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.See more occupations related to this activity.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.See more occupations related to this activity.
  • Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.See more occupations related to this activity.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.See more occupations related to this activity.
  • Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.See more occupations related to this activity.
  • Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.See more occupations related to this activity.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.See more occupations related to this activity.
  • Monitoring Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.See more occupations related to this activity.
  • Judging the Qualities of Objects, Services, or People — Assessing the value, importance, or quality of things or people.See more occupations related to this activity.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.See more occupations related to this activity.
  • Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.See more occupations related to this activity.
  • Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.See more occupations related to this activity.

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Detailed Work Activities

Show fewer All 23 displayed
  • Sell products or services.See more occupations related to this activity.
  • Collect deposits, payments or fees.See more occupations related to this activity.
  • Calculate shipping costs.See more occupations related to this activity.
  • Weigh parcels to determine shipping costs.See more occupations related to this activity.
  • Maintain financial or account records.See more occupations related to this activity.
  • Verify shipping documentation.See more occupations related to this activity.
  • Arrange insurance coverage.See more occupations related to this activity.
  • Prepare documentation for contracts, transactions, or regulatory compliance.See more occupations related to this activity.
  • Prepare outgoing mail.See more occupations related to this activity.
  • Sort mail.See more occupations related to this activity.
  • Receive shipments.See more occupations related to this activity.
  • Store items.See more occupations related to this activity.
  • Obtain written authorization to perform activities.See more occupations related to this activity.
  • Refer customers to appropriate personnel.See more occupations related to this activity.
  • Respond to customer problems or complaints.See more occupations related to this activity.
  • Explain regulations, policies, or procedures.See more occupations related to this activity.
  • Assist individuals with paperwork.See more occupations related to this activity.
  • Deliver items.See more occupations related to this activity.
  • Adjust office equipment to ensure proper operation.See more occupations related to this activity.
  • Load materials or equipment.See more occupations related to this activity.
  • Execute sales or other financial transactions.See more occupations related to this activity.
  • Order materials, supplies, or equipment.See more occupations related to this activity.
  • Provide notifications to customers or patrons.See more occupations related to this activity.

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Work Context

Show fewer All 24 displayed
  • Contact With Others — 90% responded “Constant contact with others.”See more occupations related to this work context.
  • Deal With External Customers — 78% responded “Extremely important.”See more occupations related to this work context.
  • Indoors, Environmentally Controlled — 86% responded “Every day.”See more occupations related to this work context.
  • Spend Time Standing — 52% responded “Continually or almost continually.”See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 55% responded “Extremely important.”See more occupations related to this work context.
  • Physical Proximity — 54% responded “Moderately close (at arm’s length).”See more occupations related to this work context.
  • Work With Work Group or Team — 56% responded “Extremely important.”See more occupations related to this work context.
  • Deal With Unpleasant or Angry People — 47% responded “Once a week or more but not every day.”See more occupations related to this work context.
  • Importance of Repeating Same Tasks — 44% responded “Extremely important.”See more occupations related to this work context.
  • Spend Time Making Repetitive Motions — 37% responded “Continually or almost continually.”See more occupations related to this work context.
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 65% responded “Continually or almost continually.”See more occupations related to this work context.
  • Telephone — 62% responded “Every day.”See more occupations related to this work context.
  • Sounds, Noise Levels Are Distracting or Uncomfortable — 57% responded “Every day.”See more occupations related to this work context.
  • Face-to-Face Discussions — 66% responded “Every day.”See more occupations related to this work context.
  • Time Pressure — 62% responded “Every day.”See more occupations related to this work context.
  • Duration of Typical Work Week — 66% responded “40 hours.”See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — 30% responded “Very important results.”See more occupations related to this work context.
  • Frequency of Decision Making — 48% responded “Every day.”See more occupations related to this work context.
  • Frequency of Conflict Situations — 32% responded “Every day.”See more occupations related to this work context.
  • Spend Time Bending or Twisting the Body — 32% responded “More than half the time.”See more occupations related to this work context.
  • Exposed to Contaminants — 43% responded “Every day.”See more occupations related to this work context.
  • Freedom to Make Decisions — 24% responded “No freedom.”See more occupations related to this work context.
  • Coordinate or Lead Others — 37% responded “Not important at all.”See more occupations related to this work context.
  • Responsibility for Outcomes and Results — 33% responded “Limited responsibility.”See more occupations related to this work context.

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Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers.
SVP Range (4.0 to < 6.0)

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Education


Percentage of Respondents
Education Level Required
68   High school diploma or equivalent

Help
18   Some college, no degree
8   Less than high school diploma

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Credentials

Apprenticeship.gov

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Interests

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Interest code: CR   Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.

  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.See more occupations related to this interest.
  • Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.See more occupations related to this interest.

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Work Styles

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  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.See more occupations related to this work style.
  • Integrity — Job requires being honest and ethical.See more occupations related to this work style.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.See more occupations related to this work style.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.See more occupations related to this work style.
  • Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.See more occupations related to this work style.
  • Independence — Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles.See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges.See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job.See more occupations related to this work style.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.See more occupations related to this work style.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.See more occupations related to this work style.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.See more occupations related to this work style.

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Work Values

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  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.See more occupations related to this work value.
  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.See more occupations related to this work value.
  • Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.See more occupations related to this work value.

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Related Occupations

Show fewer All 10 displayed
31-9095.00 Pharmacy Aides
39-3012.00 Gambling and Sports Book Writers and Runners Bright Outlook
41-2012.00 Gambling Change Persons and Booth Cashiers   Bright Outlook Bright Outlook
41-2022.00 Parts Salespersons
43-3041.00 Gambling Cage Workers Bright Outlook
43-3071.00 Tellers
43-4081.00 Hotel, Motel, and Resort Desk Clerks Bright Outlook
43-5053.00 Postal Service Mail Sorters, Processors, and Processing Machine Operators
43-5071.00 Shipping, Receiving, and Inventory Clerks
43-5111.00 Weighers, Measurers, Checkers, and Samplers, Recordkeeping Bright Outlook

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Wages & Employment Trends

Median wages (2020) $24.11 hourly, $50,150 annual
State wages
 
Local wages
  
Employment (2020) 82,800 employees
Projected growth (2020-2030) Decline (-1% or lower) Decline (-1% or lower)
Projected job openings (2020-2030) 5,800
State trends
 
Top industries (2020)
Government

Source: Bureau of Labor Statistics 2020 wage data external site and 2020-2030 employment projections external site. “Projected growth” represents the estimated change in total employment over the projections period (2020-2030). “Projected job openings” represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

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Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

  • American Postal Workers Union, AFL-CIO external site
  • Association for Postal Commerce external site
  • National Association of Letter Carriers external site
  • Occupational Outlook Handbook: Postal service workers external site

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This page includes information from O*NET OnLine by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.

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