Property, Real Estate, and Community Association Managers

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Plan, direct, or coordinate the selling, buying, leasing, or governance activities of commercial, industrial, or residential real estate properties. Includes managers of homeowner and condominium associations, rented or leased housing units, buildings, or land (including rights-of-way).

Sample of reported job titles: Apartment Manager, Community Association Manager, Community Manager, Lease Administration Supervisor, Leasing Manager, Occupancy Director, On-Site Manager, Property Manager, Real Estate Manager, Resident Manager

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Tasks

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Prepare detailed budgets and financial reports for properties.
Manage and oversee operations, maintenance, administration, and improvement of commercial, industrial, or residential properties.
Plan, schedule, and coordinate general maintenance, major repairs, and remodeling or construction projects for commercial or residential properties.
Direct collection of monthly assessments, rental fees, and deposits and payment of insurance premiums, mortgage, taxes, and incurred operating expenses.
Meet with clients to negotiate management and service contracts, determine priorities, and discuss the financial and operational status of properties.
Direct and coordinate the activities of staff and contract personnel and evaluate their performance.
Prepare and administer contracts for provision of property services, such as cleaning, maintenance, and security services.
Market vacant space to prospective tenants through leasing agents, advertising, or other methods.
Act as liaisons between on-site managers or tenants and owners.
Investigate complaints, disturbances, and violations and resolve problems, following management rules and regulations.
Inspect grounds, facilities, and equipment routinely to determine necessity of repairs or maintenance.
Maintain records of sales, rental or usage activity, special permits issued, maintenance and operating costs, or property availability.
Meet with boards of directors and committees to discuss and resolve legal and environmental issues or disputes between neighbors.
Solicit and analyze bids from contractors for repairs, renovations, and maintenance.
Maintain contact with insurance carriers, fire and police departments, and other agencies to ensure protection and compliance with codes and regulations.
Confer with legal authorities to ensure that renting and advertising practices are not discriminatory and that properties comply with state and federal regulations.
Purchase building and maintenance supplies, equipment, or furniture.
Review rents to ensure that they are in line with rental markets.
Clean common areas, change light bulbs, and make minor property repairs.
Determine and certify the eligibility of prospective tenants, following government regulations.
Confer regularly with community association members to ensure their needs are being met.
Meet with prospective tenants to show properties, explain terms of occupancy, and provide information about local areas.
Analyze information on property values, taxes, zoning, population growth, and traffic volume and patterns to determine if properties should be acquired.
Negotiate the sale, lease, or development of property and complete or review appropriate documents and forms.
Contract with architectural firms to draw up detailed plans for new structures.
Negotiate short- and long-term loans to finance construction and ownership of structures.
Negotiate with government leaders, businesses, special interest representatives, and utility companies to gain support for new projects and to eliminate potential obstacles.

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Technology Skills

All 19 displayed Show 17 tools used

Access software — Biometric reader software; Card key management software
Accounting software — Intuit QuickBooks ; Sage 50 Accounting; Tax software; TrackPro Services TrackPro Manager (see all 6 examples)
Calendar and scheduling software
Cloud-based data access and sharing software — Google Drive
Data base user interface and query software — Advantos Systems DataTrust Enterprise; Data entry software; O’Brien Grasso RE Software Property Master; Yardi software (see all 35 examples)
Data mining software — Google Analytics
Desktop publishing software — Microsoft Publisher
Electronic mail software — Microsoft Outlook
Enterprise resource planning ERP software — Microsoft Dynamics ; Oracle JD Edwards EnterpriseOne
Internet browser software — Web browser software
Office suite software — Microsoft Office
Operating system software — Microsoft Windows
Presentation software — Microsoft PowerPoint
Project management software — Microsoft Project
Spreadsheet software — Microsoft Excel
Video creation and editing software — YouTube
Web page creation and editing software — Facebook ; LinkedIn ; Social media sites
Web platform development software — Hypertext markup language HTML
Word processing software — Google Docs ; Microsoft Word

Hot Technology — a technology requirement frequently included in employer job postings.

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Knowledge

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Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.
Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.
Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.
Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
Administrative — Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.
Building and Construction — Knowledge of materials, methods, and the tools involved in the construction or repair of houses, buildings, or other structures such as highways and roads.

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Skills

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Speaking — Talking to others to convey information effectively.
Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Coordination — Adjusting actions in relation to others’ actions.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Negotiation — Bringing others together and trying to reconcile differences.
Persuasion — Persuading others to change their minds or behavior.
Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.
Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.
Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.
Management of Financial Resources — Determining how money will be spent to get the work done, and accounting for these expenditures.
Mathematics — Using mathematics to solve problems.
Service Orientation — Actively looking for ways to help people.
Time Management — Managing one’s own time and the time of others.

Abilities

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Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Written Comprehension — The ability to read and understand information and ideas presented in writing.
Written Expression — The ability to communicate information and ideas in writing so others will understand.
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Speech Clarity — The ability to speak clearly so others can understand you.
Speech Recognition — The ability to identify and understand the speech of another person.
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
Near Vision — The ability to see details at close range (within a few feet of the observer).
Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
Selective Attention — The ability to concentrate on a task over a period of time without being distracted.

Work Activities

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Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Working with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Communicating with People Outside the Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.
Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Monitoring and Controlling Resources — Monitoring and controlling resources and overseeing the spending of money.
Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
Staffing Organizational Units — Recruiting, interviewing, selecting, hiring, and promoting employees in an organization.
Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.
Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Providing Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
Judging the Qualities of Objects, Services, or People — Assessing the value, importance, or quality of things or people.
Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
Inspecting Equipment, Structures, or Materials — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Monitoring Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.

Detailed Work Activities

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Prepare financial documents, reports, or budgets.
Prepare operational budgets.
Direct facility maintenance or repair activities.
Direct organizational operations, projects, or services.
Manage construction activities.
Analyze financial records or reports to determine state of operations.
Direct financial operations.
Negotiate sales or lease agreements for products or services.
Evaluate employee performance.
Supervise employees.
Prepare forms or applications.
Promote products, services, or programs.
Liaise between departments or other groups to improve function or communication.
Resolve customer complaints or problems.
Perform manual service or maintenance tasks.
Inspect condition or functioning of facilities or equipment.
Communicate organizational information to customers or other stakeholders.
Evaluate characteristics of individuals to determine needs or eligibility.
Confer with organizational members to accomplish work activities.
Maintain operational records.
Analyze financial records to improve budgeting or planning.
Communicate with government agencies.
Coordinate operational activities with external stakeholders.
Analyze forecasting data to improve business decisions.
Purchase materials, equipment, or other resources.
Negotiate project specifications.

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Work Context

All 24 displayed

Electronic Mail — 95% responded “Every day.”
Telephone — 95% responded “Every day.”
Face-to-Face Discussions — 84% responded “Every day.”
Contact With Others — 75% responded “Constant contact with others.”
Duration of Typical Work Week — 80% responded “More than 40 hours.”
Letters and Memos — 60% responded “Every day.”
Freedom to Make Decisions — 50% responded “Some freedom.”
Structured versus Unstructured Work — 55% responded “Some freedom.”
Work With Work Group or Team — 45% responded “Very important.”
Deal With External Customers — 45% responded “Extremely important.”
Impact of Decisions on Co-workers or Company Results — 55% responded “Important results.”
Frequency of Decision Making — 45% responded “Once a week or more but not every day.”
Time Pressure — 50% responded “Once a week or more but not every day.”
Importance of Being Exact or Accurate — 55% responded “Very important.”
Indoors, Environmentally Controlled — 70% responded “Every day.”
Responsibility for Outcomes and Results — 50% responded “High responsibility.”
Coordinate or Lead Others — 45% responded “Very important.”
Spend Time Sitting — 53% responded “More than half the time.”
Deal With Unpleasant or Angry People — 60% responded “Once a week or more but not every day.”
Level of Competition — 60% responded “Highly competitive.”
Frequency of Conflict Situations — 50% responded “Once a week or more but not every day.”
In an Enclosed Vehicle or Equipment — 37% responded “Once a week or more but not every day.”
Responsible for Others’ Health and Safety — 50% responded “Moderate responsibility.”
Outdoors, Exposed to Weather — 30% responded “Once a week or more but not every day.”

Job Zone

Title	Job Zone Four: Considerable Preparation Needed
Education	Most of these occupations require a four-year bachelor’s degree, but some do not.
Related Experience	A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
Job Training	Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
Job Zone Examples	Many of these occupations involve coordinating, supervising, managing, or training others. Examples include real estate brokers, sales managers, database administrators, graphic designers, chemists, art directors, and cost estimators.
SVP Range	(7.0 to < 8.0)

Education

Percentage of Respondents	Education Level Required
55	Bachelor’s degree
15	High school diploma or equivalent
10	Post-secondary certificate

Credentials

Interests

All 2 displayed

Interest code: EC Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.

Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.

Work Styles

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Integrity — Job requires being honest and ethical.
Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
Initiative — Job requires a willingness to take on responsibilities and challenges.
Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Persistence — Job requires persistence in the face of obstacles.
Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
Concern for Others — Job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job.
Independence — Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.

Work Values

All 3 displayed

Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.

Related Occupations

All 10 displayed

11-3012.00	Administrative Services Managers
13-1022.00	Wholesale and Retail Buyers, Except Farm Products
13-2023.00	Appraisers and Assessors of Real Estate
13-2072.00	Loan Officers
39-7012.00	Travel Guides
41-3011.00	Advertising Sales Agents
41-9021.00	Real Estate Brokers
41-9022.00	Real Estate Sales Agents
43-1011.00	First-Line Supervisors of Office and Administrative Support Workers Bright Outlook
43-3061.00	Procurement Clerks

Wages & Employment Trends

Median wages (2020)	$28.68 hourly, $59,660 annual
State wages
Local wages	ZIP Code:

Employment (2020)	364,100 employees
Projected growth (2020-2030)	Slower than average (1% to 5%)
Projected job openings (2020-2030)	29,100
State trends

Top industries (2020)	Real Estate and Rental and Leasing

Source: Bureau of Labor Statistics 2020 wage data external site and 2020-2030 employment projections . “Projected growth” represents the estimated change in total employment over the projections period (2020-2030). “Projected job openings” represent openings due to growth and replacement.

Job Openings on the Web

Sources of Additional Information

All 10 displayed

Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

BOMI International
Building Owners and Managers Association International
CCIM Institute
Community Association Institute
Institute of Real Estate Management
International Council of Shopping Centers
National Apartment Association
National Association of Realtors
National Association of Residential Property Managers
Occupational Outlook Handbook: Property, real estate, and community association managers

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