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Sales Representatives of Services, Except Advertising, Insurance, Financial Services, and Travel

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Sell services to individuals or businesses. May describe options or resolve client problems.

This title represents an occupation for which data collection is currently underway.

View report: Summary  Details  Custom  My Next MoveEasy Read  My Next Move for VeteransVeterans  Mi Próximo PasoEspañol

Tasks  |  Technology Skills  |  Detailed Work Activities  |  Job Zone  |  Credentials  |  Wages & Employment  |  Job Openings

Tasks

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  • Answer customers’ questions about services, prices, availability, or credit terms.See more occupations related to this task.
  • Attend sales or trade meetings or read related publications to obtain information about market conditions, business trends, regulations, or industry developments.See more occupations related to this task.
  • Compute and compare costs of services.See more occupations related to this task.
  • Consult with clients after sales or contract signings to resolve problems and provide ongoing support.See more occupations related to this task.
  • Contact prospective or existing customers to discuss how services can meet their needs.See more occupations related to this task.
  • Create forms or agreements to complete sales.See more occupations related to this task.
  • Develop sales presentations or proposals to explain service specifications.See more occupations related to this task.
  • Distribute promotional materials at meetings, conferences, or tradeshows.See more occupations related to this task.
  • Emphasize or recommend service features based on knowledge of customers’ needs and vendor capabilities and limitations.See more occupations related to this task.
  • Identify prospective customers using business directories, leads from clients, or information from conferences or trade shows.See more occupations related to this task.
  • Inform customers of contracts or other information pertaining to purchased services.See more occupations related to this task.
  • Maintain customer records using automated systems.See more occupations related to this task.
  • Monitor market conditions, innovations, and competitors’ services, prices, and sales.See more occupations related to this task.
  • Negotiate prices or terms of sales or service agreements.See more occupations related to this task.
  • Quote prices, credit terms, contract terms, or fulfillment dates for services.See more occupations related to this task.

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Technology Skills

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  • Analytical or scientific software — IBM SPSS Statistics Hot technologySee more occupations related to this technology.
  • Customer relationship management CRM software — Salesforce software Hot technologySee more occupations related to this technology.
  • Enterprise resource planning ERP software Hot technology — Microsoft Dynamics Hot technologySee more occupations related to this technology.
  • Graphics or photo imaging software — JamBoardSee more occupations related to this technology.
  • Operating system software — Apple macOS Hot technologySee more occupations related to this technology.
  • Project management software — Microsoft Project Hot technologySee more occupations related to this technology.
  • Sales and marketing software — HubSpot software Hot technologySee more occupations related to this technology.

Hot technology Hot Technology — a technology requirement frequently included in employer job postings.

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Detailed Work Activities

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  • Monitor market conditions or trends.See more occupations related to this activity.
  • Advise customers on the use of products or services.See more occupations related to this activity.
  • Advise others on business or operational matters.See more occupations related to this activity.
  • Answer customer questions about goods or services.See more occupations related to this activity.
  • Assess the cost effectiveness of products, projects, or services.See more occupations related to this activity.
  • Attend events to develop professional knowledge.See more occupations related to this activity.
  • Calculate costs of goods or services.See more occupations related to this activity.
  • Contact current or potential customers to promote products or services.See more occupations related to this activity.
  • Develop content for sales presentations or other materials.See more occupations related to this activity.
  • Distribute promotional literature or samples to customers.See more occupations related to this activity.
  • Estimate costs or terms of sales.See more occupations related to this activity.
  • Explain technical product or service information to customers.See more occupations related to this activity.
  • Identify potential customers.See more occupations related to this activity.
  • Maintain records of customer accounts.See more occupations related to this activity.
  • Negotiate prices or other sales terms.See more occupations related to this activity.
  • Prepare sales or other contracts.See more occupations related to this activity.
  • Recommend products or services to customers.See more occupations related to this activity.
  • Study product information to acquire professional knowledge.See more occupations related to this activity.

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Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers.
SVP Range (4.0 to < 6.0)

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Credentials

Find Training Find Certifications Find Licenses Apprenticeship.gov

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Wages & Employment Trends

Median wages (2020) $28.25 hourly, $58,770 annual
State wages
 
Local wages
  
Employment (2020) 985,200 employees
Projected growth (2020-2030) Average (5% to 10%) Average (5% to 10%)
Projected job openings (2020-2030) 126,500
State trends
 
Top industries (2020)
Professional, Scientific, and Technical Services
Administrative and Support Services

Source: Bureau of Labor Statistics 2020 wage data external site and 2020-2030 employment projections external site. “Projected growth” represents the estimated change in total employment over the projections period (2020-2030). “Projected job openings” represent openings due to growth and replacement.

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Job Openings on the Web

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This page includes information from O*NET OnLine by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.

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