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Secretaries and Administrative Assistants, Except Legal, Medical, and Executive

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Perform routine administrative functions such as drafting correspondence, scheduling appointments, organizing and maintaining paper and electronic files, or providing information to callers.

Sample of reported job titles: Administrative Assistant (Admin Assistant), Administrative Clerk, Administrative Secretary (Admin Secretary), Administrative Specialist (Admin Specialist), Administrative Support Assistant (ASA), Administrative Technician, Department Secretary, Office Assistant, Secretary, Staff Assistant

View report: Summary  Details  Custom  My Next MoveEasy Read  My Next Move for VeteransVeterans  Mi Próximo PasoEspañol

Tasks  |  Technology Skills  |  Tools Used  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

Show fewer All 32 displayed
  • Answer telephones and give information to callers, take messages, or transfer calls to appropriate individuals.See more occupations related to this task.
  • Greet visitors or callers and handle their inquiries or direct them to the appropriate persons according to their needs.See more occupations related to this task.
  • Create, maintain, and enter information into databases.See more occupations related to this task.
  • Use computers for various applications, such as database management or word processing.See more occupations related to this task.
  • Operate office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.See more occupations related to this task.
  • Set up and manage paper or electronic filing systems, recording information, updating paperwork, or maintaining documents, such as attendance records, correspondence, or other material.See more occupations related to this task.
  • Operate electronic mail systems and coordinate the flow of information, internally or with other organizations.See more occupations related to this task.
  • Schedule and confirm appointments for clients, customers, or supervisors.See more occupations related to this task.
  • Maintain scheduling and event calendars.See more occupations related to this task.
  • Compose, type, and distribute meeting notes, routine correspondence, or reports, such as presentations or expense, statistical, or monthly reports.See more occupations related to this task.
  • Complete forms in accordance with company procedures.See more occupations related to this task.
  • Locate and attach appropriate files to incoming correspondence requiring replies.See more occupations related to this task.
  • Conduct searches to find needed information, using such sources as the Internet.See more occupations related to this task.
  • Open, read, route, and distribute incoming mail or other materials and answer routine letters.See more occupations related to this task.
  • Review work done by others to check for correct spelling and grammar, ensure that company format policies are followed, and recommend revisions.See more occupations related to this task.
  • Make copies of correspondence or other printed material.See more occupations related to this task.
  • Learn to operate new office technologies as they are developed and implemented.See more occupations related to this task.
  • Train and assist staff with computer usage.See more occupations related to this task.
  • Order and dispense supplies.See more occupations related to this task.
  • Prepare conference or event materials, such as flyers or invitations.See more occupations related to this task.
  • Perform payroll functions, such as maintaining timekeeping information and processing and submitting payroll.See more occupations related to this task.
  • Collect and deposit money into accounts, disburse funds from cash accounts to pay bills or invoices, keep records of collections and disbursements, and ensure accounts are balanced.See more occupations related to this task.
  • Establish work procedures or schedules and keep track of the daily work of clerical staff.See more occupations related to this task.
  • Provide services to customers, such as order placement or account information.See more occupations related to this task.
  • Prepare and mail checks.See more occupations related to this task.
  • Arrange conference, meeting, or travel reservations for office personnel.See more occupations related to this task.
  • Supervise other clerical staff and provide training and orientation to new staff.See more occupations related to this task.
  • Manage projects or contribute to committee or team work.See more occupations related to this task.
  • Coordinate conferences, meetings, or special events, such as luncheons or graduation ceremonies.See more occupations related to this task.
  • Mail newsletters, promotional material, or other information.See more occupations related to this task.
  • Take dictation in shorthand or by machine and transcribe information.See more occupations related to this task.
  • Develop or maintain internal or external company Web sites.See more occupations related to this task.

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Technology Skills

Show fewer All 48 displayed     Show 14 tools used
  • Access software — Citrix Hot technologySee more occupations related to this technology.
  • Accounting software — Fund accounting software; Intuit QuickBooks Hot technology ; Sage 50 Accounting; Tax softwareSee more occupations related to this technology.
  • Analytical or scientific software — IBM SPSS Statistics Hot technology ; Minitab Hot technology ; SAS Hot technologySee more occupations related to this technology.
  • Backup or archival software — Veritas NetBackupSee more occupations related to this technology.
  • Business intelligence and data analysis software — IBM Cognos Impromptu Hot technology ; MicroStrategy Hot technology ; Oracle Business Intelligence Enterprise Edition Hot technology ; Qlik Tech QlikView Hot technologySee more occupations related to this technology.
  • Calendar and scheduling software — Appointment scheduling softwareSee more occupations related to this technology.
  • Cloud-based data access and sharing software — Dropbox; Google Drive Hot technology ; Microsoft SharePoint Hot technology ; SlackSee more occupations related to this technology.
  • Cloud-based management software — IBM WebSphere Hot technologySee more occupations related to this technology.
  • Computer based training software — SchoologySee more occupations related to this technology.
  • Content workflow software — Atlassian JIRA Hot technologySee more occupations related to this technology.
  • Customer relationship management CRM software — Blackbaud The Raiser’s Edge; Salesforce software Hot technologySee more occupations related to this technology.
  • Data base management system software — Apache Cassandra Hot technology ; Apache Hive Hot technology ; Apache Pig Hot technology ; Apache Solr Hot technology (see all 6 examples)See more occupations related to this technology.
  • Data base reporting software — SAP Crystal Reports Hot technologySee more occupations related to this technology.
  • Data base user interface and query software — Airtable; Blackboard software; Microsoft SQL Server Hot technology ; Yardi software Hot technology (see all 8 examples)See more occupations related to this technology.
  • Data mining software — Data warehouse softwareSee more occupations related to this technology.
  • Desktop communications software — ClassDojo; SkypeSee more occupations related to this technology.
  • Desktop publishing software — Adobe Systems Adobe InDesign Hot technology ; Microsoft PublisherSee more occupations related to this technology.
  • Document management software — Adobe Systems Adobe Acrobat Hot technology ; Filing system softwareSee more occupations related to this technology.
  • Electronic mail software — IBM Notes Hot technology ; Microsoft Exchange Hot technology ; Microsoft Outlook Hot technologySee more occupations related to this technology.
  • Enterprise application integration software — IBM InfoSphere DataStageSee more occupations related to this technology.
  • Enterprise resource planning ERP software Hot technology — Microsoft Dynamics GP Hot technology ; NetSuite ERP Hot technology ; Oracle Hyperion Hot technology ; Oracle JD Edwards EnterpriseOne Hot technology (see all 13 examples)See more occupations related to this technology.
  • Enterprise system management software — IBM Power Systems softwareSee more occupations related to this technology.
  • Financial analysis software — Delphi Technology; Oracle E-Business Suite FinancialsSee more occupations related to this technology.
  • Graphics or photo imaging software — Adobe Systems Adobe Creative Cloud Hot technology ; Adobe Systems Adobe Illustrator Hot technology ; Adobe Systems Adobe Photoshop Hot technology ; SmugMug Flickr Hot technologySee more occupations related to this technology.
  • Human resources software — ADP Workforce Now Hot technology ; Human resource management software HRMS; Oracle Taleo Hot technologySee more occupations related to this technology.
  • Information retrieval or search software — LexisNexisSee more occupations related to this technology.
  • Instant messaging software — GroupMeSee more occupations related to this technology.
  • Internet browser software — Mozilla Firefox; Web browser softwareSee more occupations related to this technology.
  • Medical software — Medical procedure coding softwareSee more occupations related to this technology.
  • Metadata management software — CA Erwin Data ModelerSee more occupations related to this technology.
  • Mobile messaging service software — Intrado SchoolMessengerSee more occupations related to this technology.
  • Network conferencing software — LogMeIn GoToWebinarSee more occupations related to this technology.
  • Office suite software — Microsoft Office Hot technologySee more occupations related to this technology.
  • Operating system software — Apple macOS Hot technology ; Linux Hot technology ; Oracle Solaris Hot technology ; Palm OS Hot technology (see all 6 examples)See more occupations related to this technology.
  • Portal server software — Apache HTTP Server Hot technologySee more occupations related to this technology.
  • Presentation software — Apple Keynote; Google Slides; Microsoft PowerPoint Hot technologySee more occupations related to this technology.
  • Process mapping and design software — Microsoft Visio Hot technologySee more occupations related to this technology.
  • Project management software — Confluence Hot technology ; Microsoft Project Hot technology ; Microsoft Teams; Oracle Primavera Enterprise Project Portfolio Management Hot technologySee more occupations related to this technology.
  • Spreadsheet software — Microsoft Excel Hot technologySee more occupations related to this technology.
  • Time accounting software — Timekeeping softwareSee more occupations related to this technology.
  • Transaction security and virus protection software — McAfee; Symantec Hot technologySee more occupations related to this technology.
  • Transaction server software — Customer information control system CICSSee more occupations related to this technology.
  • Video conferencing software — Cisco Systems Webex; FaceTime; Google Meet; LogMeIn GoToMeeting (see all 6 examples)See more occupations related to this technology.
  • Video creation and editing software — Loom; YouTube Hot technologySee more occupations related to this technology.
  • Voice recognition software — Dictation softwareSee more occupations related to this technology.
  • Web page creation and editing software — Facebook Hot technology ; Google Sites; LinkedIn Hot technology ; Social media sites Hot technology (see all 5 examples)See more occupations related to this technology.
  • Web platform development software — Apache Tomcat Hot technology ; Drupal Hot technology ; Hypertext markup language HTML Hot technology ; Microsoft Active Server Pages ASP Hot technologySee more occupations related to this technology.
  • Word processing software — 3M Post-it App; Google Docs Hot technology ; Microsoft OneNote; Microsoft Word Hot technology (see all 5 examples)See more occupations related to this technology.

Hot technology Hot Technology — a technology requirement frequently included in employer job postings.

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Knowledge

Show fewer All 5 displayed
  • Administrative — Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.See more occupations related to this knowledge.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.See more occupations related to this knowledge.
  • Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.See more occupations related to this knowledge.
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.See more occupations related to this knowledge.
  • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.See more occupations related to this knowledge.

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Skills

Show fewer All 11 displayed
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.See more occupations related to this skill.
  • Speaking — Talking to others to convey information effectively.See more occupations related to this skill.
  • Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.See more occupations related to this skill.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.See more occupations related to this skill.
  • Service Orientation — Actively looking for ways to help people.See more occupations related to this skill.
  • Time Management — Managing one’s own time and the time of others.See more occupations related to this skill.
  • Coordination — Adjusting actions in relation to others’ actions.See more occupations related to this skill.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.See more occupations related to this skill.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.See more occupations related to this skill.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.See more occupations related to this skill.
  • Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.See more occupations related to this skill.

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Abilities

Show fewer All 13 displayed
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.See more occupations related to this ability.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.See more occupations related to this ability.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing.See more occupations related to this ability.
  • Written Expression — The ability to communicate information and ideas in writing so others will understand.See more occupations related to this ability.
  • Near Vision — The ability to see details at close range (within a few feet of the observer).See more occupations related to this ability.
  • Speech Clarity — The ability to speak clearly so others can understand you.See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person.See more occupations related to this ability.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).See more occupations related to this ability.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.See more occupations related to this ability.
  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.See more occupations related to this ability.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.See more occupations related to this ability.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).See more occupations related to this ability.
  • Selective Attention — The ability to concentrate on a task over a period of time without being distracted.See more occupations related to this ability.

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Work Activities

Show fewer All 17 displayed
  • Working with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.See more occupations related to this activity.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.See more occupations related to this activity.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.See more occupations related to this activity.
  • Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.See more occupations related to this activity.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.See more occupations related to this activity.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.See more occupations related to this activity.
  • Communicating with People Outside the Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.See more occupations related to this activity.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.See more occupations related to this activity.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.See more occupations related to this activity.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.See more occupations related to this activity.
  • Monitoring Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.See more occupations related to this activity.
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.See more occupations related to this activity.
  • Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.See more occupations related to this activity.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.See more occupations related to this activity.
  • Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.See more occupations related to this activity.

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Detailed Work Activities

Show fewer All 37 displayed
  • Answer telephones to direct calls or provide information.See more occupations related to this activity.
  • Discuss account status or activity with customers or patrons.See more occupations related to this activity.
  • Greet customers, patrons, or visitors.See more occupations related to this activity.
  • Refer customers to appropriate personnel.See more occupations related to this activity.
  • Execute sales or other financial transactions.See more occupations related to this activity.
  • Enter information into databases or software programs.See more occupations related to this activity.
  • Operate computers or computerized equipment.See more occupations related to this activity.
  • Collect deposits, payments or fees.See more occupations related to this activity.
  • Operate office equipment.See more occupations related to this activity.
  • Report maintenance or equipment problems to appropriate personnel.See more occupations related to this activity.
  • Record personnel information.See more occupations related to this activity.
  • Select resources needed to accomplish tasks.See more occupations related to this activity.
  • Operate communications equipment or systems.See more occupations related to this activity.
  • Schedule appointments.See more occupations related to this activity.
  • Distribute materials to employees or customers.See more occupations related to this activity.
  • Issue documentation or identification to customers or employees.See more occupations related to this activity.
  • Record information from meetings or other formal proceedings.See more occupations related to this activity.
  • Prepare documentation for contracts, transactions, or regulatory compliance.See more occupations related to this activity.
  • Order materials, supplies, or equipment.See more occupations related to this activity.
  • Develop organizational policies or programs.See more occupations related to this activity.
  • Prepare employee work schedules.See more occupations related to this activity.
  • Send information, materials or documentation.See more occupations related to this activity.
  • Compile data or documentation.See more occupations related to this activity.
  • Make travel, accommodations, or entertainment arrangements for others.See more occupations related to this activity.
  • Schedule operational activities.See more occupations related to this activity.
  • Distribute incoming mail.See more occupations related to this activity.
  • Proofread documents, records, or other files to ensure accuracy.See more occupations related to this activity.
  • Route mail to correct destinations.See more occupations related to this activity.
  • Search files, databases or reference materials to obtain needed information.See more occupations related to this activity.
  • Supervise clerical or administrative personnel.See more occupations related to this activity.
  • Manage clerical or administrative activities.See more occupations related to this activity.
  • Coordinate operational activities.See more occupations related to this activity.
  • Maintain current knowledge related to work activities.See more occupations related to this activity.
  • Train personnel.See more occupations related to this activity.
  • Transcribe spoken or written information.See more occupations related to this activity.
  • Prepare informational or reference materials.See more occupations related to this activity.
  • Develop computer or online applications.See more occupations related to this activity.

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Work Context

Show fewer All 21 displayed
  • Telephone — 93% responded “Every day.”See more occupations related to this work context.
  • Contact With Others — 87% responded “Constant contact with others.”See more occupations related to this work context.
  • Electronic Mail — 93% responded “Every day.”See more occupations related to this work context.
  • Face-to-Face Discussions — 79% responded “Every day.”See more occupations related to this work context.
  • Work With Work Group or Team — 62% responded “Extremely important.”See more occupations related to this work context.
  • Spend Time Sitting — 69% responded “Continually or almost continually.”See more occupations related to this work context.
  • Importance of Repeating Same Tasks — 58% responded “Extremely important.”See more occupations related to this work context.
  • Structured versus Unstructured Work — 60% responded “A lot of freedom.”See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 58% responded “Very important.”See more occupations related to this work context.
  • Letters and Memos — 53% responded “Every day.”See more occupations related to this work context.
  • Time Pressure — 41% responded “Every day.”See more occupations related to this work context.
  • Deal With External Customers — 58% responded “Extremely important.”See more occupations related to this work context.
  • Indoors, Environmentally Controlled — 74% responded “Every day.”See more occupations related to this work context.
  • Freedom to Make Decisions — 49% responded “Some freedom.”See more occupations related to this work context.
  • Coordinate or Lead Others — 41% responded “Very important.”See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — 35% responded “Important results.”See more occupations related to this work context.
  • Frequency of Decision Making — 38% responded “Every day.”See more occupations related to this work context.
  • Deal With Unpleasant or Angry People — 34% responded “Once a month or more but not every week.”See more occupations related to this work context.
  • Frequency of Conflict Situations — 36% responded “Once a month or more but not every week.”See more occupations related to this work context.
  • Spend Time Making Repetitive Motions — 26% responded “Never.”See more occupations related to this work context.
  • Duration of Typical Work Week — 50% responded “40 hours.”See more occupations related to this work context.

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Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers.
SVP Range (4.0 to < 6.0)

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Education


Percentage of Respondents
Education Level Required
50   High school diploma or equivalent

Help
22   Associate’s degree
11   Bachelor’s degree

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Credentials

Find Training Find Certifications Apprenticeship.gov

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Interests

Show fewer All 2 displayed

Interest code: CE   Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.

  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.See more occupations related to this interest.
  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.See more occupations related to this interest.

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Work Styles

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  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.See more occupations related to this work style.
  • Integrity — Job requires being honest and ethical.See more occupations related to this work style.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.See more occupations related to this work style.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job.See more occupations related to this work style.
  • Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.See more occupations related to this work style.
  • Independence — Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges.See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles.See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.See more occupations related to this work style.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.See more occupations related to this work style.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.See more occupations related to this work style.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.See more occupations related to this work style.

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Work Values

Show fewer All 3 displayed
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.See more occupations related to this work value.
  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.See more occupations related to this work value.
  • Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.See more occupations related to this work value.

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Related Occupations

Show fewer All 9 displayed
43-3011.00 Bill and Account Collectors
43-4031.00 Court, Municipal, and License Clerks
43-4081.00 Hotel, Motel, and Resort Desk Clerks Bright Outlook
43-4111.00 Interviewers, Except Eligibility and Loan
43-4121.00 Library Assistants, Clerical
43-4171.00 Receptionists and Information Clerks Bright Outlook
43-6011.00 Executive Secretaries and Executive Administrative Assistants
43-9041.00 Insurance Claims and Policy Processing Clerks
43-9061.00 Office Clerks, General   Bright Outlook Bright Outlook

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Wages & Employment Trends

Median wages (2020) $18.68 hourly, $38,850 annual
State wages
 
Local wages
  
Employment (2020) 2,053,500 employees
Projected growth (2020-2030) Decline (-1% or lower) Decline (-1% or lower)
Projected job openings (2020-2030) 195,100
State trends
 
Top industries (2020)
Educational Services
Health Care and Social Assistance

Source: Bureau of Labor Statistics 2020 wage data external site and 2020-2030 employment projections external site. “Projected growth” represents the estimated change in total employment over the projections period (2020-2030). “Projected job openings” represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

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Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

  • American Federation of State, County and Municipal Employees, AFL-CIO external site
  • International Association of Administrative Professionals external site
  • International Virtual Assistants Association external site
  • NALS…the association for legal professionals external site
  • National Association of Educational Office Professionals external site
  • National Association of Professional Women external site
  • National Education Association external site
  • National Notary Association external site
  • Occupational Outlook Handbook: Secretaries and administrative assistants external site
  • Society for Human Resource Management external site

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This page includes information from O*NET OnLine by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.

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