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Social and Community Service Managers

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Plan, direct, or coordinate the activities of a social service program or community outreach organization. Oversee the program or organization’s budget and policies regarding participant involvement, program requirements, and benefits. Work may involve directing social workers, counselors, or probation officers.

Sample of reported job titles: Adoption Services Manager, Child Welfare Services Director, Children’s Service Supervisor, Clinical Services Director, Community Services Director, Psychiatric Social Worker Supervisor, Social Services Director, Transitional Care Director, Vocational Rehabilitation Administrator

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Tasks  |  Technology Skills  |  Tools Used  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

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  • Establish and oversee administrative procedures to meet objectives set by boards of directors or senior management.See more occupations related to this task.
  • Direct activities of professional and technical staff members and volunteers.See more occupations related to this task.
  • Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality and that resources are used effectively.See more occupations related to this task.
  • Participate in the determination of organizational policies regarding such issues as participant eligibility, program requirements, and program benefits.See more occupations related to this task.
  • Prepare and maintain records and reports, such as budgets, personnel records, or training manuals.See more occupations related to this task.
  • Provide direct service and support to individuals or clients, such as handling a referral for child advocacy issues, conducting a needs evaluation, or resolving complaints.See more occupations related to this task.
  • Establish and maintain relationships with other agencies and organizations in community to meet community needs and to ensure that services are not duplicated.See more occupations related to this task.
  • Recruit, interview, and hire or sign up volunteers and staff.See more occupations related to this task.
  • Research and analyze member or community needs to determine program directions and goals.See more occupations related to this task.
  • Implement and evaluate staff, volunteer, or community training programs.See more occupations related to this task.
  • Act as consultants to agency staff and other community programs regarding the interpretation of program-related federal, state, and county regulations and policies.See more occupations related to this task.
  • Speak to community groups to explain and interpret agency purposes, programs, and policies.See more occupations related to this task.
  • Analyze proposed legislation, regulations, or rule changes to determine how agency services could be impacted.See more occupations related to this task.
  • Plan and administer budgets for programs, equipment, and support services.See more occupations related to this task.
  • Represent organizations in relations with governmental and media institutions.See more occupations related to this task.
  • Direct fundraising activities and the preparation of public relations materials.See more occupations related to this task.

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Technology Skills

Show fewer All 15 displayed     Show 5 tools used
  • Accounting software — Financial accounting softwareSee more occupations related to this technology.
  • Customer relationship management CRM software — Blackbaud The Raiser’s EdgeSee more occupations related to this technology.
  • Data base reporting software — Oracle ReportsSee more occupations related to this technology.
  • Data base user interface and query software — Client information databases; FileMaker Pro; Microsoft Access Hot technologySee more occupations related to this technology.
  • Desktop publishing software — Microsoft PublisherSee more occupations related to this technology.
  • Electronic mail software — Microsoft Outlook Hot technologySee more occupations related to this technology.
  • Enterprise resource planning ERP software Hot technology — Microsoft Dynamics Hot technologySee more occupations related to this technology.
  • Internet browser software — Web browser softwareSee more occupations related to this technology.
  • Medical software — Healthcare common procedure coding system HCPCS Hot technology ; PointClickCare HERSee more occupations related to this technology.
  • Object oriented data base management software — Microsoft Visual FoxProSee more occupations related to this technology.
  • Office suite software — Corel WordPerfect Office Suite; Microsoft Office Hot technologySee more occupations related to this technology.
  • Presentation software — Microsoft PowerPoint Hot technologySee more occupations related to this technology.
  • Project management software — Microsoft Project Hot technologySee more occupations related to this technology.
  • Spreadsheet software — Corel QuattroPro; IBM Lotus 1-2-3; Microsoft Excel Hot technologySee more occupations related to this technology.
  • Word processing software — Microsoft Word Hot technologySee more occupations related to this technology.

Hot technology Hot Technology — a technology requirement frequently included in employer job postings.

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Knowledge

Show fewer All 14 displayed
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.See more occupations related to this knowledge.
  • Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.See more occupations related to this knowledge.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.See more occupations related to this knowledge.
  • Psychology — Knowledge of human behavior and performance; individual differences in ability, personality, and interests; learning and motivation; psychological research methods; and the assessment and treatment of behavioral and affective disorders.See more occupations related to this knowledge.
  • Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.See more occupations related to this knowledge.
  • Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.See more occupations related to this knowledge.
  • Therapy and Counseling — Knowledge of principles, methods, and procedures for diagnosis, treatment, and rehabilitation of physical and mental dysfunctions, and for career counseling and guidance.See more occupations related to this knowledge.
  • Administrative — Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.See more occupations related to this knowledge.
  • Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.See more occupations related to this knowledge.
  • Sociology and Anthropology — Knowledge of group behavior and dynamics, societal trends and influences, human migrations, ethnicity, cultures, and their history and origins.See more occupations related to this knowledge.
  • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.See more occupations related to this knowledge.
  • Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.See more occupations related to this knowledge.
  • Law and Government — Knowledge of laws, legal codes, court procedures, precedents, government regulations, executive orders, agency rules, and the democratic political process.See more occupations related to this knowledge.
  • Communications and Media — Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.See more occupations related to this knowledge.

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Skills

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  • Service Orientation — Actively looking for ways to help people.See more occupations related to this skill.
  • Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.See more occupations related to this skill.
  • Active Learning — Understanding the implications of new information for both current and future problem-solving and decision-making.See more occupations related to this skill.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.See more occupations related to this skill.
  • Complex Problem Solving — Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.See more occupations related to this skill.
  • Coordination — Adjusting actions in relation to others’ actions.See more occupations related to this skill.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.See more occupations related to this skill.
  • Judgment and Decision Making — Considering the relative costs and benefits of potential actions to choose the most appropriate one.See more occupations related to this skill.
  • Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.See more occupations related to this skill.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.See more occupations related to this skill.
  • Time Management — Managing one’s own time and the time of others.See more occupations related to this skill.
  • Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.See more occupations related to this skill.
  • Speaking — Talking to others to convey information effectively.See more occupations related to this skill.
  • Systems Analysis — Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.See more occupations related to this skill.
  • Systems Evaluation — Identifying measures or indicators of system performance and the actions needed to improve or correct performance, relative to the goals of the system.See more occupations related to this skill.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.See more occupations related to this skill.
  • Learning Strategies — Selecting and using training/instructional methods and procedures appropriate for the situation when learning or teaching new things.See more occupations related to this skill.
  • Instructing — Teaching others how to do something.See more occupations related to this skill.
  • Negotiation — Bringing others together and trying to reconcile differences.See more occupations related to this skill.
  • Persuasion — Persuading others to change their minds or behavior.See more occupations related to this skill.

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Abilities

Show fewer All 15 displayed
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.See more occupations related to this ability.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.See more occupations related to this ability.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.See more occupations related to this ability.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing.See more occupations related to this ability.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.See more occupations related to this ability.
  • Speech Clarity — The ability to speak clearly so others can understand you.See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person.See more occupations related to this ability.
  • Written Expression — The ability to communicate information and ideas in writing so others will understand.See more occupations related to this ability.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).See more occupations related to this ability.
  • Originality — The ability to come up with unusual or clever ideas about a given topic or situation, or to develop creative ways to solve a problem.See more occupations related to this ability.
  • Fluency of Ideas — The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).See more occupations related to this ability.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).See more occupations related to this ability.
  • Near Vision — The ability to see details at close range (within a few feet of the observer).See more occupations related to this ability.
  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.See more occupations related to this ability.
  • Flexibility of Closure — The ability to identify or detect a known pattern (a figure, object, word, or sound) that is hidden in other distracting material.See more occupations related to this ability.

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Work Activities

Show fewer All 29 displayed
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.See more occupations related to this activity.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.See more occupations related to this activity.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.See more occupations related to this activity.
  • Working with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.See more occupations related to this activity.
  • Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.See more occupations related to this activity.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.See more occupations related to this activity.
  • Communicating with People Outside the Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.See more occupations related to this activity.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.See more occupations related to this activity.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.See more occupations related to this activity.
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.See more occupations related to this activity.
  • Coordinating the Work and Activities of Others — Getting members of a group to work together to accomplish tasks.See more occupations related to this activity.
  • Developing Objectives and Strategies — Establishing long-range objectives and specifying the strategies and actions to achieve them.See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.See more occupations related to this activity.
  • Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.See more occupations related to this activity.
  • Thinking Creatively — Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.See more occupations related to this activity.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.See more occupations related to this activity.
  • Monitoring Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.See more occupations related to this activity.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.See more occupations related to this activity.
  • Developing and Building Teams — Encouraging and building mutual trust, respect, and cooperation among team members.See more occupations related to this activity.
  • Guiding, Directing, and Motivating Subordinates — Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.See more occupations related to this activity.
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.See more occupations related to this activity.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.See more occupations related to this activity.
  • Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.See more occupations related to this activity.
  • Judging the Qualities of Objects, Services, or People — Assessing the value, importance, or quality of things or people.See more occupations related to this activity.
  • Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.See more occupations related to this activity.
  • Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.See more occupations related to this activity.
  • Providing Consultation and Advice to Others — Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.See more occupations related to this activity.
  • Coaching and Developing Others — Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.See more occupations related to this activity.

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Detailed Work Activities

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  • Develop operating strategies, plans, or procedures.See more occupations related to this activity.
  • Direct administrative or support services.See more occupations related to this activity.
  • Supervise employees.See more occupations related to this activity.
  • Monitor performance of organizational members or partners.See more occupations related to this activity.
  • Develop organizational policies or programs.See more occupations related to this activity.
  • Conduct opinion surveys or needs assessments.See more occupations related to this activity.
  • Maintain operational records.See more occupations related to this activity.
  • Prepare financial documents, reports, or budgets.See more occupations related to this activity.
  • Resolve customer complaints or problems.See more occupations related to this activity.
  • Establish interpersonal business relationships to facilitate work activities.See more occupations related to this activity.
  • Hire personnel.See more occupations related to this activity.
  • Interview employees, customers, or others to collect information.See more occupations related to this activity.
  • Recruit personnel.See more occupations related to this activity.
  • Analyze market research data.See more occupations related to this activity.
  • Evaluate training programs, instructors, or materials.See more occupations related to this activity.
  • Manage human resources activities.See more occupations related to this activity.
  • Advise others on legal or regulatory compliance matters.See more occupations related to this activity.
  • Analyze impact of legal or regulatory changes.See more occupations related to this activity.
  • Prepare operational budgets.See more occupations related to this activity.
  • Promote products, services, or programs.See more occupations related to this activity.
  • Represent the organization in external relations.See more occupations related to this activity.
  • Coordinate special events or programs.See more occupations related to this activity.

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Work Context

Show fewer All 24 displayed
  • Electronic Mail — 100% responded “Every day.”See more occupations related to this work context.
  • Telephone — 98% responded “Every day.”See more occupations related to this work context.
  • Face-to-Face Discussions — 94% responded “Every day.”See more occupations related to this work context.
  • Work With Work Group or Team — 71% responded “Extremely important.”See more occupations related to this work context.
  • Contact With Others — 72% responded “Constant contact with others.”See more occupations related to this work context.
  • Indoors, Environmentally Controlled — 90% responded “Every day.”See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — 60% responded “Very important results.”See more occupations related to this work context.
  • Freedom to Make Decisions — 65% responded “Some freedom.”See more occupations related to this work context.
  • Structured versus Unstructured Work — 54% responded “A lot of freedom.”See more occupations related to this work context.
  • Frequency of Decision Making — 61% responded “Every day.”See more occupations related to this work context.
  • Coordinate or Lead Others — 42% responded “Extremely important.”See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 54% responded “Very important.”See more occupations related to this work context.
  • Responsibility for Outcomes and Results — 62% responded “Very high responsibility.”See more occupations related to this work context.
  • Deal With External Customers — 46% responded “Extremely important.”See more occupations related to this work context.
  • Letters and Memos — 55% responded “Once a week or more but not every day.”See more occupations related to this work context.
  • Spend Time Sitting — 48% responded “More than half the time.”See more occupations related to this work context.
  • Duration of Typical Work Week — 54% responded “More than 40 hours.”See more occupations related to this work context.
  • Time Pressure — 36% responded “Once a week or more but not every day.”See more occupations related to this work context.
  • Deal With Unpleasant or Angry People — 35% responded “Every day.”See more occupations related to this work context.
  • Responsible for Others’ Health and Safety — 38% responded “Moderate responsibility.”See more occupations related to this work context.
  • Frequency of Conflict Situations — 42% responded “Once a month or more but not every week.”See more occupations related to this work context.
  • Importance of Repeating Same Tasks — 40% responded “Extremely important.”See more occupations related to this work context.
  • In an Enclosed Vehicle or Equipment — 39% responded “Once a month or more but not every week.”See more occupations related to this work context.
  • Public Speaking — 51% responded “Once a month or more but not every week.”See more occupations related to this work context.

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Job Zone

Title Job Zone Four: Considerable Preparation Needed
Education Most of these occupations require a four-year bachelor’s degree, but some do not.
Related Experience A considerable amount of work-related skill, knowledge, or experience is needed for these occupations. For example, an accountant must complete four years of college and work for several years in accounting to be considered qualified.
Job Training Employees in these occupations usually need several years of work-related experience, on-the-job training, and/or vocational training.
Job Zone Examples Many of these occupations involve coordinating, supervising, managing, or training others. Examples include real estate brokers, sales managers, database administrators, graphic designers, chemists, art directors, and cost estimators.
SVP Range (7.0 to < 8.0)

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Education


Percentage of Respondents
Education Level Required
50   Bachelor’s degree
24   Master’s degree
8   Associate’s degree

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Credentials

Find Training Find Certifications Find Licenses Apprenticeship.gov

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Interests

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Interest code: ES   Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.

  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.See more occupations related to this interest.
  • Social — Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.See more occupations related to this interest.

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Work Styles

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  • Integrity — Job requires being honest and ethical.See more occupations related to this work style.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.See more occupations related to this work style.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges.See more occupations related to this work style.
  • Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.See more occupations related to this work style.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job.See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles.See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.See more occupations related to this work style.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.See more occupations related to this work style.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.See more occupations related to this work style.
  • Independence — Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.See more occupations related to this work style.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.See more occupations related to this work style.

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Work Values

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  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.See more occupations related to this work value.
  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.See more occupations related to this work value.
  • Working Conditions — Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.See more occupations related to this work value.

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Related Occupations

Show fewer All 10 displayed
11-3121.00 Human Resources Managers
11-3131.00 Training and Development Managers Bright Outlook
11-9031.00 Education and Childcare Administrators, Preschool and Daycare Bright Outlook
11-9032.00 Education Administrators, Kindergarten through Secondary
11-9033.00 Education Administrators, Postsecondary
11-9111.00 Medical and Health Services Managers   Bright Outlook Bright Outlook
11-9161.00 Emergency Management Directors
13-1151.00 Training and Development Specialists Bright Outlook
21-1021.00 Child, Family, and School Social Workers Bright Outlook
21-2011.00 Clergy

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Wages & Employment Trends

Median wages (2020) $33.46 hourly, $69,600 annual
State wages
 
Local wages
  
Employment (2020) 174,200 employees
Projected growth (2020-2030) Much faster than average (15% or higher) Much faster than average (15% or higher)
Projected job openings (2020-2030) 18,300
State trends
 
Top industries (2020)
Health Care and Social Assistance
Government

Source: Bureau of Labor Statistics 2020 wage data external site and 2020-2030 employment projections external site. “Projected growth” represents the estimated change in total employment over the projections period (2020-2030). “Projected job openings” represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

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Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

  • American Counseling Association external site
  • American Nurses Association external site
  • American Public Human Services Association external site
  • American Society for Public Administration external site
  • Catholic Charities USA external site
  • Council on Social Work Education external site
  • International Childbirth Education Association external site
  • National Association of Social Workers external site
  • National Rehabilitation Association external site
  • Occupational Outlook Handbook: Social and community service managers external site
  • Society for Social Work Leadership in Health Care external site
  • The Network for Social Work Management external site

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This page includes information from O*NET OnLine by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.

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