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Stockers and Order Fillers

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Receive, store, and issue merchandise, materials, equipment, and other items from stockroom, warehouse, or storage yard to fill shelves, racks, tables, or customers’ orders. May operate power equipment to fill orders. May mark prices on merchandise and set up sales displays.

Sample of reported job titles: Checker Stocker, Inventory Specialist, Marking Clerk, Order Filler, Order Picker, Order Puller, Stock Clerk, Stocker, Stockroom Clerk, Warehouse Clerk

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Tasks  |  Technology Skills  |  Tools Used  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

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  • Complete order receipts.See more occupations related to this task.
  • Obtain merchandise from bins or shelves.See more occupations related to this task.
  • Read orders to ascertain catalog numbers, sizes, colors, and quantities of merchandise.See more occupations related to this task.
  • Pack and unpack items to be stocked on shelves in stockrooms, warehouses, or storage yards.See more occupations related to this task.
  • Store items in an orderly and accessible manner in warehouses, tool rooms, supply rooms, or other areas.See more occupations related to this task.
  • Examine and inspect stock items for wear or defects, reporting any damage to supervisors.See more occupations related to this task.
  • Answer customers’ questions about merchandise and advise customers on merchandise selection.See more occupations related to this task.
  • Receive and count stock items, and record data manually or on computer.See more occupations related to this task.
  • Stamp, attach, or change price tags on merchandise, referring to price list.See more occupations related to this task.
  • Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.See more occupations related to this task.
  • Compare merchandise invoices to items actually received to ensure that shipments are correct.See more occupations related to this task.
  • Itemize and total customer merchandise selection at checkout counter, using cash register, and accept cash or charge card for purchases.See more occupations related to this task.
  • Transport packages to customers’ vehicles.See more occupations related to this task.
  • Mark stock items, using identification tags, stamps, electric marking tools, or other labeling equipment.See more occupations related to this task.
  • Take inventory or examine merchandise to identify items to be reordered or replenished.See more occupations related to this task.
  • Issue or distribute materials, products, parts, and supplies to customers or coworkers, based on information from incoming requisitions.See more occupations related to this task.
  • Provide assistance or direction to other stockroom, warehouse, or storage yard workers.See more occupations related to this task.
  • Clean display cases, shelves, and aisles.See more occupations related to this task.
  • Design and set up advertising signs and displays of merchandise on shelves, counters, or tables to attract customers and promote sales.See more occupations related to this task.
  • Pack customer purchases in bags or cartons.See more occupations related to this task.
  • Dispose of damaged or defective items, or return them to vendors.See more occupations related to this task.
  • Clean and maintain supplies, tools, equipment, and storage areas to ensure compliance with safety regulations.See more occupations related to this task.
  • Recommend disposal of excess, defective, or obsolete stock.See more occupations related to this task.
  • Keep records on the use or damage of stock or stock-handling equipment.See more occupations related to this task.
  • Keep records of out-going orders.See more occupations related to this task.
  • Compute prices of items or groups of items.See more occupations related to this task.
  • Requisition merchandise from supplier, based on available space, merchandise on hand, customer demand, or advertised specials.See more occupations related to this task.
  • Determine proper storage methods, identification, and stock location, based on turnover, environmental factors, and physical capabilities of facilities.See more occupations related to this task.
  • Operate equipment such as forklifts.See more occupations related to this task.
  • Receive, unload, open, unpack, or issue sales floor merchandise.See more occupations related to this task.

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Technology Skills

Show fewer All 11 displayed     Show 47 tools used
  • Calendar and scheduling software — Work scheduling softwareSee more occupations related to this technology.
  • Data base user interface and query software — Data entry software; Microsoft Access Hot technologySee more occupations related to this technology.
  • Desktop communications software — EkoSee more occupations related to this technology.
  • Electronic mail software — Email software; Microsoft Outlook Hot technologySee more occupations related to this technology.
  • Enterprise resource planning ERP software Hot technology — Microsoft Dynamics GP Hot technology ; Oracle JD Edwards EnterpriseOne Hot technology ; SAP Hot technologySee more occupations related to this technology.
  • Inventory management software — Inventory tracking software; Ordering softwareSee more occupations related to this technology.
  • Office suite software — Microsoft Office Hot technologySee more occupations related to this technology.
  • Operating system software — Handheld computer device software; Microsoft Windows Hot technologySee more occupations related to this technology.
  • Spreadsheet software — Microsoft Excel Hot technologySee more occupations related to this technology.
  • Voice synthesizer and recognition software — Voice picking softwareSee more occupations related to this technology.
  • Word processing software — Google Docs Hot technology ; Microsoft Word Hot technologySee more occupations related to this technology.

Hot technology Hot Technology — a technology requirement frequently included in employer job postings.

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Knowledge

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  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.See more occupations related to this knowledge.

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Skills

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  • Speaking — Talking to others to convey information effectively.See more occupations related to this skill.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.See more occupations related to this skill.

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Abilities

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  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.See more occupations related to this ability.
  • Near Vision — The ability to see details at close range (within a few feet of the observer).See more occupations related to this ability.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.See more occupations related to this ability.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).See more occupations related to this ability.
  • Speech Clarity — The ability to speak clearly so others can understand you.See more occupations related to this ability.

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Work Activities

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  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.See more occupations related to this activity.
  • Handling and Moving Objects — Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.See more occupations related to this activity.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.See more occupations related to this activity.
  • Performing General Physical Activities — Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling materials.See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.See more occupations related to this activity.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.See more occupations related to this activity.
  • Working with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.See more occupations related to this activity.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.See more occupations related to this activity.
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.See more occupations related to this activity.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.See more occupations related to this activity.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.See more occupations related to this activity.
  • Training and Teaching Others — Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.See more occupations related to this activity.

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Detailed Work Activities

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  • Prepare documentation for contracts, transactions, or regulatory compliance.See more occupations related to this activity.
  • Package objects for shipping.See more occupations related to this activity.
  • Stock supplies or merchandise.See more occupations related to this activity.
  • Unload materials or equipment.See more occupations related to this activity.
  • Read work orders to determine material or setup requirements.See more occupations related to this activity.
  • Store items.See more occupations related to this activity.
  • Inspect items for damage or defects.See more occupations related to this activity.
  • Record shipping information.See more occupations related to this activity.
  • Attach identification information to products, items or containers.See more occupations related to this activity.
  • Receive shipments.See more occupations related to this activity.
  • Discuss goods or services information with customers or patrons.See more occupations related to this activity.
  • Inspect shipments to ensure correct order fulfillment.See more occupations related to this activity.
  • Calculate costs of goods or services.See more occupations related to this activity.
  • Collect deposits, payments or fees.See more occupations related to this activity.
  • Deliver items.See more occupations related to this activity.
  • Order materials, supplies, or equipment.See more occupations related to this activity.
  • Monitor inventories of products or materials.See more occupations related to this activity.
  • Distribute materials to employees or customers.See more occupations related to this activity.
  • Clean facilities or equipment.See more occupations related to this activity.
  • Set up merchandise displays.See more occupations related to this activity.
  • Store records or related materials.See more occupations related to this activity.
  • Remove debris or damaged materials.See more occupations related to this activity.
  • Send information, materials or documentation.See more occupations related to this activity.
  • Advise others on business or operational matters.See more occupations related to this activity.
  • Maintain operational records.See more occupations related to this activity.
  • Operate forklifts or other loaders.See more occupations related to this activity.

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Work Context

Show fewer All 23 displayed
  • Face-to-Face Discussions — How often do you have to have face-to-face discussions with individuals or teams in this job?See more occupations related to this work context.
  • Contact With Others — How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?See more occupations related to this work context.
  • Importance of Being Exact or Accurate — How important is being very exact or highly accurate in performing this job?See more occupations related to this work context.
  • Work With Work Group or Team — How important is it to work with others in a group or team in this job?See more occupations related to this work context.
  • Spend Time Standing — How much does this job require standing?See more occupations related to this work context.
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — How much does this job require using your hands to handle, control, or feel objects, tools or controls?See more occupations related to this work context.
  • Importance of Repeating Same Tasks — How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?See more occupations related to this work context.
  • Physical Proximity — To what extent does this job require the worker to perform job tasks in close physical proximity to other people?See more occupations related to this work context.
  • Telephone — How often do you have telephone conversations in this job?See more occupations related to this work context.
  • Spend Time Making Repetitive Motions — How much does this job require making repetitive motions?See more occupations related to this work context.
  • Time Pressure — How often does this job require the worker to meet strict deadlines?See more occupations related to this work context.
  • Freedom to Make Decisions — How much decision making freedom, without supervision, does the job offer?See more occupations related to this work context.
  • Indoors, Environmentally Controlled — How often does this job require working indoors in environmentally controlled conditions?See more occupations related to this work context.
  • Spend Time Walking and Running — How much does this job require walking and running?See more occupations related to this work context.
  • Frequency of Decision Making — How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?See more occupations related to this work context.
  • Structured versus Unstructured Work — To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?See more occupations related to this work context.
  • Deal With External Customers — How important is it to work with external customers or the public in this job?See more occupations related to this work context.
  • Deal With Unpleasant or Angry People — How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — What results do your decisions usually have on other people or the image or reputation or financial resources of your employer?See more occupations related to this work context.
  • Coordinate or Lead Others — How important is it to coordinate or lead others in accomplishing work activities in this job?See more occupations related to this work context.
  • Frequency of Conflict Situations — How often are there conflict situations the employee has to face in this job?See more occupations related to this work context.
  • Sounds, Noise Levels Are Distracting or Uncomfortable — How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?See more occupations related to this work context.
  • Spend Time Bending or Twisting the Body — How much does this job require bending or twisting your body?See more occupations related to this work context.

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Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers.
SVP Range (4.0 to < 6.0)

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Credentials

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Interests

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Interest code: CRE   Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.

  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.See more occupations related to this interest.
  • Realistic — Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.See more occupations related to this interest.
  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.See more occupations related to this interest.

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Work Styles

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  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.See more occupations related to this work style.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.See more occupations related to this work style.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.See more occupations related to this work style.
  • Integrity — Job requires being honest and ethical.See more occupations related to this work style.
  • Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job.See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges.See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles.See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.See more occupations related to this work style.
  • Independence — Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.See more occupations related to this work style.

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Work Values

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  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.See more occupations related to this work value.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.See more occupations related to this work value.
  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.See more occupations related to this work value.

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Related Occupations

Show fewer All 10 displayed
35-3023.00 Fast Food and Counter Workers Bright Outlook
35-3031.00 Waiters and Waitresses Bright Outlook
35-3041.00 Food Servers, Nonrestaurant Bright Outlook
35-9011.00 Dining Room and Cafeteria Attendants and Bartender Helpers Bright Outlook
35-9031.00 Hosts and Hostesses, Restaurant, Lounge, and Coffee Shop Bright Outlook
39-3093.00 Locker Room, Coatroom, and Dressing Room Attendants Bright Outlook
41-2011.00 Cashiers   Bright Outlook Bright Outlook
43-5071.00 Shipping, Receiving, and Inventory Clerks
43-5111.00 Weighers, Measurers, Checkers, and Samplers, Recordkeeping Bright Outlook
51-6041.00 Shoe and Leather Workers and Repairers

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Wages & Employment Trends

Median wages (2020) $14.03 hourly, $29,190 annual
State wages
 
Local wages
  
Employment (2020) 2,223,000 employees
Projected growth (2020-2030) Slower than average (1% to 5%) Slower than average (1% to 5%)
Projected job openings (2020-2030) 360,500
State trends
 
Top industries (2020)
Retail Trade
Transportation and Warehousing

Source: Bureau of Labor Statistics 2020 wage data external site and 2020-2030 employment projections external site. “Projected growth” represents the estimated change in total employment over the projections period (2020-2030). “Projected job openings” represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

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Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

  • MHI external site
  • National Association of College Stores external site
  • Occupational Outlook Handbook: Hand laborers and material movers external site
  • Retail, Wholesale and Department Store Union external site
  • Warehousing Education and Research Council external site

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This page includes information from O*NET OnLine by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.

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