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Tellers

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Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution’s various transactions.

Sample of reported job titles: Account Representative, Bank Teller, Branch Operations Specialist, Customer Relationship Specialist, Customer Service Associate (CSA), Financial Services Representative (FSR), Member Services Representative, Personal Banking Representative, Roving Teller, Teller

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Tasks  |  Technology Skills  |  Tools Used  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings  |  Additional Information

Tasks

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  • Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.See more occupations related to this task.
  • Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.See more occupations related to this task.
  • Monitor bank vaults to ensure cash balances are correct.See more occupations related to this task.
  • Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.See more occupations related to this task.
  • Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.See more occupations related to this task.
  • Enter customers’ transactions into computers to record transactions and issue computer-generated receipts.See more occupations related to this task.
  • Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.See more occupations related to this task.
  • Resolve problems or discrepancies concerning customers’ accounts.See more occupations related to this task.
  • Prepare and verify cashier’s checks.See more occupations related to this task.
  • Process transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.See more occupations related to this task.
  • Answer telephones and assist customers with their questions.See more occupations related to this task.
  • Identify transaction mistakes when debits and credits do not balance.See more occupations related to this task.
  • Carry out special services for customers, such as ordering bank cards and checks.See more occupations related to this task.
  • Sort and file deposit slips and checks.See more occupations related to this task.
  • Receive and count daily inventories of cash, drafts, and travelers’ checks.See more occupations related to this task.
  • Order a supply of cash to meet daily needs.See more occupations related to this task.
  • Arrange monies received in cash boxes and coin dispensers according to denomination.See more occupations related to this task.
  • Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.See more occupations related to this task.
  • Explain, promote, or sell products or services, such as travelers’ checks, savings bonds, money orders, and cashier’s checks, using computerized information about customers to tailor recommendations.See more occupations related to this task.
  • Count, verify, and post armored car deposits.See more occupations related to this task.
  • Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.See more occupations related to this task.
  • Perform clerical tasks, such as typing, filing, and microfilm photography.See more occupations related to this task.
  • Compute financial fees, interest, and service charges.See more occupations related to this task.
  • Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.See more occupations related to this task.
  • Process and maintain records of customer loans.See more occupations related to this task.
  • Prepare work schedules for staff.See more occupations related to this task.
  • Quote unit exchange rates, following daily international rate sheets or computer displays.See more occupations related to this task.
  • Issue checks to bond owners in settlement of transactions.See more occupations related to this task.
  • Inform customers about foreign currency regulations and compute transaction fees for currency exchanges.See more occupations related to this task.

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Technology Skills

Show fewer All 11 displayed     Show 17 tools used
  • Accounting software — Information Technology Incorporated Premier Teller; Sage 50 Accounting; Southern Data Systems TellerProSee more occupations related to this technology.
  • Data base user interface and query software — Total Turnkey Solutions E-VisionSee more occupations related to this technology.
  • Document management software — Hyland Software OnBaseSee more occupations related to this technology.
  • Electronic mail software — Email software; IBM Notes Hot technology ; Microsoft Exchange Hot technology ; Microsoft Outlook Hot technologySee more occupations related to this technology.
  • Enterprise resource planning ERP software Hot technology — Jack Henry & Associates Vertex; Microsoft Dynamics Hot technologySee more occupations related to this technology.
  • Internet browser softwareSee more occupations related to this technology.
  • Office suite software — Microsoft Office Hot technologySee more occupations related to this technology.
  • Operating system software — Microsoft Windows Hot technologySee more occupations related to this technology.
  • Presentation software — Microsoft PowerPoint Hot technologySee more occupations related to this technology.
  • Spreadsheet software — Microsoft Excel Hot technologySee more occupations related to this technology.
  • Word processing software — Microsoft Word Hot technologySee more occupations related to this technology.

Hot technology Hot Technology — a technology requirement frequently included in employer job postings.

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Knowledge

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  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.See more occupations related to this knowledge.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.See more occupations related to this knowledge.
  • Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.See more occupations related to this knowledge.
  • Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.See more occupations related to this knowledge.
  • Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.See more occupations related to this knowledge.

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Skills

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  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.See more occupations related to this skill.
  • Speaking — Talking to others to convey information effectively.See more occupations related to this skill.
  • Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.See more occupations related to this skill.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.See more occupations related to this skill.
  • Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.See more occupations related to this skill.
  • Service Orientation — Actively looking for ways to help people.See more occupations related to this skill.
  • Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.See more occupations related to this skill.
  • Mathematics — Using mathematics to solve problems.See more occupations related to this skill.
  • Time Management — Managing one’s own time and the time of others.See more occupations related to this skill.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.See more occupations related to this skill.

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Abilities

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  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.See more occupations related to this ability.
  • Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.See more occupations related to this ability.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person.See more occupations related to this ability.
  • Speech Clarity — The ability to speak clearly so others can understand you.See more occupations related to this ability.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).See more occupations related to this ability.
  • Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.See more occupations related to this ability.
  • Near Vision — The ability to see details at close range (within a few feet of the observer).See more occupations related to this ability.
  • Selective Attention — The ability to concentrate on a task over a period of time without being distracted.See more occupations related to this ability.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing.See more occupations related to this ability.
  • Written Expression — The ability to communicate information and ideas in writing so others will understand.See more occupations related to this ability.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.See more occupations related to this ability.
  • Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.See more occupations related to this ability.
  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.See more occupations related to this ability.
  • Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).See more occupations related to this ability.
  • Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.See more occupations related to this ability.

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Work Activities

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  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.See more occupations related to this activity.
  • Working with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.See more occupations related to this activity.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.See more occupations related to this activity.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.See more occupations related to this activity.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.See more occupations related to this activity.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.See more occupations related to this activity.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.See more occupations related to this activity.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.See more occupations related to this activity.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.See more occupations related to this activity.
  • Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.See more occupations related to this activity.
  • Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.See more occupations related to this activity.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.See more occupations related to this activity.
  • Monitoring Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.See more occupations related to this activity.
  • Judging the Qualities of Objects, Services, or People — Assessing the value, importance, or quality of things or people.See more occupations related to this activity.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.See more occupations related to this activity.
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.See more occupations related to this activity.
  • Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.See more occupations related to this activity.
  • Communicating with People Outside the Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.See more occupations related to this activity.
  • Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.See more occupations related to this activity.
  • Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.See more occupations related to this activity.
  • Inspecting Equipment, Structures, or Materials — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.See more occupations related to this activity.

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Detailed Work Activities

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  • Verify accuracy of financial or transactional data.See more occupations related to this activity.
  • Execute sales or other financial transactions.See more occupations related to this activity.
  • Collect deposits, payments or fees.See more occupations related to this activity.
  • Calculate financial data.See more occupations related to this activity.
  • Prepare cash for deposit or disbursement.See more occupations related to this activity.
  • Enter information into databases or software programs.See more occupations related to this activity.
  • Respond to customer problems or complaints.See more occupations related to this activity.
  • Answer customer questions about goods or services.See more occupations related to this activity.
  • Answer telephones to direct calls or provide information.See more occupations related to this activity.
  • Order materials, supplies, or equipment.See more occupations related to this activity.
  • File documents or records.See more occupations related to this activity.
  • Sell products or services.See more occupations related to this activity.
  • Obtain personal or financial information about customers or applicants.See more occupations related to this activity.
  • Type documents.See more occupations related to this activity.
  • Issue documentation or identification to customers or employees.See more occupations related to this activity.
  • Maintain financial or account records.See more occupations related to this activity.
  • Prepare business correspondence.See more occupations related to this activity.
  • Send information, materials or documentation.See more occupations related to this activity.
  • Prepare employee work schedules.See more occupations related to this activity.
  • Interpret financial information for others.See more occupations related to this activity.
  • Calculate costs of goods or services.See more occupations related to this activity.
  • Explain regulations, policies, or procedures.See more occupations related to this activity.

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Work Context

Show fewer All 27 displayed
  • Contact With Others — 96% responded “Constant contact with others.”See more occupations related to this work context.
  • Face-to-Face Discussions — 91% responded “Every day.”See more occupations related to this work context.
  • Telephone — 88% responded “Every day.”See more occupations related to this work context.
  • Electronic Mail — 87% responded “Every day.”See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 82% responded “Extremely important.”See more occupations related to this work context.
  • Importance of Repeating Same Tasks — 76% responded “Extremely important.”See more occupations related to this work context.
  • Indoors, Environmentally Controlled — 90% responded “Every day.”See more occupations related to this work context.
  • Spend Time Making Repetitive Motions — 70% responded “Continually or almost continually.”See more occupations related to this work context.
  • Work With Work Group or Team — 72% responded “Extremely important.”See more occupations related to this work context.
  • Frequency of Decision Making — 63% responded “Every day.”See more occupations related to this work context.
  • Impact of Decisions on Co-workers or Company Results — 48% responded “Very important results.”See more occupations related to this work context.
  • Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 71% responded “Continually or almost continually.”See more occupations related to this work context.
  • Deal With External Customers — 65% responded “Extremely important.”See more occupations related to this work context.
  • Physical Proximity — 43% responded “Moderately close (at arm’s length).”See more occupations related to this work context.
  • Deal With Unpleasant or Angry People — 38% responded “Every day.”See more occupations related to this work context.
  • Coordinate or Lead Others — 40% responded “Extremely important.”See more occupations related to this work context.
  • Structured versus Unstructured Work — 34% responded “Some freedom.”See more occupations related to this work context.
  • Freedom to Make Decisions — 54% responded “Some freedom.”See more occupations related to this work context.
  • Responsible for Others’ Health and Safety — 46% responded “Very high responsibility.”See more occupations related to this work context.
  • Spend Time Standing — 61% responded “About half the time.”See more occupations related to this work context.
  • Time Pressure — 33% responded “Every day.”See more occupations related to this work context.
  • Letters and Memos — 35% responded “Every day.”See more occupations related to this work context.
  • Frequency of Conflict Situations — 31% responded “Once a week or more but not every day.”See more occupations related to this work context.
  • Level of Competition — 29% responded “Slightly competitive.”See more occupations related to this work context.
  • Consequence of Error — 26% responded “Very serious.”See more occupations related to this work context.
  • Responsibility for Outcomes and Results — 30% responded “Moderate responsibility.”See more occupations related to this work context.
  • Spend Time Sitting — 43% responded “About half the time.”See more occupations related to this work context.

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Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers.
SVP Range (4.0 to < 6.0)

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Education


Percentage of Respondents
Education Level Required
73   High school diploma or equivalent

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9   Some college, no degree
8   Bachelor’s degree

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Credentials

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Interests

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Interest code: CE   Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.

  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.See more occupations related to this interest.
  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.See more occupations related to this interest.

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Work Styles

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  • Integrity — Job requires being honest and ethical.See more occupations related to this work style.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.See more occupations related to this work style.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.See more occupations related to this work style.
  • Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.See more occupations related to this work style.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.See more occupations related to this work style.
  • Independence — Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job.See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges.See more occupations related to this work style.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.See more occupations related to this work style.
  • Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles.See more occupations related to this work style.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.See more occupations related to this work style.

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Work Values

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  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.See more occupations related to this work value.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.See more occupations related to this work value.
  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.See more occupations related to this work value.

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Related Occupations

Show fewer All 9 displayed
31-9095.00 Pharmacy Aides
43-3011.00 Bill and Account Collectors
43-4031.00 Court, Municipal, and License Clerks
43-4051.00 Customer Service Representatives Bright Outlook
43-4081.00 Hotel, Motel, and Resort Desk Clerks   Bright Outlook Bright Outlook
43-4111.00 Interviewers, Except Eligibility and Loan
43-4141.00 New Accounts Clerks
43-4171.00 Receptionists and Information Clerks Bright Outlook
43-9061.00 Office Clerks, General Bright Outlook

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Wages & Employment Trends

Median wages (2020) $15.68 hourly, $32,620 annual
State wages
 
Local wages
  
Employment (2020) 432,500 employees
Projected growth (2020-2030) Decline (-1% or lower) Decline (-1% or lower)
Projected job openings (2020-2030) 33,700
State trends
 
Top industries (2020)
Finance and Insurance

Source: Bureau of Labor Statistics 2020 wage data external site and 2020-2030 employment projections external site. “Projected growth” represents the estimated change in total employment over the projections period (2020-2030). “Projected job openings” represent openings due to growth and replacement.

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Job Openings on the Web

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Sources of Additional Information

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Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

  • American Bankers Association external site
  • Occupational Outlook Handbook: Tellers external site

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This page includes information from O*NET OnLine by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.

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