Tellers

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Receive and pay out money. Keep records of money and negotiable instruments involved in a financial institution’s various transactions.

Sample of reported job titles: Account Representative, Bank Teller, Branch Operations Specialist, Customer Relationship Specialist, Customer Service Associate (CSA), Financial Services Representative (FSR), Member Services Representative, Personal Banking Representative, Roving Teller, Teller

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Tasks

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Balance currency, coin, and checks in cash drawers at ends of shifts and calculate daily transactions, using computers, calculators, or adding machines.
Receive checks and cash for deposit, verify amounts, and check accuracy of deposit slips.
Monitor bank vaults to ensure cash balances are correct.
Cash checks and pay out money after verifying that signatures are correct, that written and numerical amounts agree, and that accounts have sufficient funds.
Count currency, coins, and checks received, by hand or using currency-counting machine, to prepare them for deposit or shipment to branch banks or the Federal Reserve Bank.
Enter customers’ transactions into computers to record transactions and issue computer-generated receipts.
Examine checks for endorsements and to verify other information, such as dates, bank names, identification of the persons receiving payments, and the legality of the documents.
Resolve problems or discrepancies concerning customers’ accounts.
Prepare and verify cashier’s checks.
Process transactions, such as term deposits, retirement savings plan contributions, automated teller transactions, night deposits, and mail deposits.
Answer telephones and assist customers with their questions.
Identify transaction mistakes when debits and credits do not balance.
Carry out special services for customers, such as ordering bank cards and checks.
Sort and file deposit slips and checks.
Receive and count daily inventories of cash, drafts, and travelers’ checks.
Order a supply of cash to meet daily needs.
Arrange monies received in cash boxes and coin dispensers according to denomination.
Receive mortgage, loan, or public utility bill payments, verifying payment dates and amounts due.
Explain, promote, or sell products or services, such as travelers’ checks, savings bonds, money orders, and cashier’s checks, using computerized information about customers to tailor recommendations.
Count, verify, and post armored car deposits.
Obtain and process information required for the provision of services, such as opening accounts, savings plans, and purchasing bonds.
Perform clerical tasks, such as typing, filing, and microfilm photography.
Compute financial fees, interest, and service charges.
Compose, type, and mail customer statements and other correspondence related to issues such as discrepancies and outstanding unpaid items.
Process and maintain records of customer loans.
Prepare work schedules for staff.
Quote unit exchange rates, following daily international rate sheets or computer displays.
Issue checks to bond owners in settlement of transactions.
Inform customers about foreign currency regulations and compute transaction fees for currency exchanges.

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Technology Skills

All 11 displayed Show 17 tools used

Accounting software — Information Technology Incorporated Premier Teller; Sage 50 Accounting; Southern Data Systems TellerPro
Data base user interface and query software — Total Turnkey Solutions E-Vision
Document management software — Hyland Software OnBase
Electronic mail software — Email software; IBM Notes ; Microsoft Exchange ; Microsoft Outlook
Enterprise resource planning ERP software — Jack Henry & Associates Vertex; Microsoft Dynamics
Internet browser software
Office suite software — Microsoft Office
Operating system software — Microsoft Windows
Presentation software — Microsoft PowerPoint
Spreadsheet software — Microsoft Excel
Word processing software — Microsoft Word

Hot Technology — a technology requirement frequently included in employer job postings.

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Knowledge

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Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking, and the analysis and reporting of financial data.
Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.

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Skills

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Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Speaking — Talking to others to convey information effectively.
Critical Thinking — Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.
Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
Service Orientation — Actively looking for ways to help people.
Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.
Mathematics — Using mathematics to solve problems.
Time Management — Managing one’s own time and the time of others.
Writing — Communicating effectively in writing as appropriate for the needs of the audience.

Abilities

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Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
Number Facility — The ability to add, subtract, multiply, or divide quickly and correctly.
Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
Speech Recognition — The ability to identify and understand the speech of another person.
Speech Clarity — The ability to speak clearly so others can understand you.
Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
Problem Sensitivity — The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.
Near Vision — The ability to see details at close range (within a few feet of the observer).
Selective Attention — The ability to concentrate on a task over a period of time without being distracted.
Written Comprehension — The ability to read and understand information and ideas presented in writing.
Written Expression — The ability to communicate information and ideas in writing so others will understand.
Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.
Mathematical Reasoning — The ability to choose the right mathematical methods or formulas to solve a problem.
Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.
Inductive Reasoning — The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.

Work Activities

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Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
Working with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
Analyzing Data or Information — Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
Selling or Influencing Others — Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
Monitoring Processes, Materials, or Surroundings — Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
Judging the Qualities of Objects, Services, or People — Assessing the value, importance, or quality of things or people.
Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.
Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.
Interpreting the Meaning of Information for Others — Translating or explaining what information means and how it can be used.
Communicating with People Outside the Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
Scheduling Work and Activities — Scheduling events, programs, and activities, as well as the work of others.
Estimating the Quantifiable Characteristics of Products, Events, or Information — Estimating sizes, distances, and quantities; or determining time, costs, resources, or materials needed to perform a work activity.
Inspecting Equipment, Structures, or Materials — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

Detailed Work Activities

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Verify accuracy of financial or transactional data.
Execute sales or other financial transactions.
Collect deposits, payments or fees.
Calculate financial data.
Prepare cash for deposit or disbursement.
Enter information into databases or software programs.
Respond to customer problems or complaints.
Answer customer questions about goods or services.
Answer telephones to direct calls or provide information.
Order materials, supplies, or equipment.
File documents or records.
Sell products or services.
Obtain personal or financial information about customers or applicants.
Type documents.
Issue documentation or identification to customers or employees.
Maintain financial or account records.
Prepare business correspondence.
Send information, materials or documentation.
Prepare employee work schedules.
Interpret financial information for others.
Calculate costs of goods or services.
Explain regulations, policies, or procedures.

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Work Context

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Contact With Others — 96% responded “Constant contact with others.”
Face-to-Face Discussions — 91% responded “Every day.”
Telephone — 88% responded “Every day.”
Electronic Mail — 87% responded “Every day.”
Importance of Being Exact or Accurate — 82% responded “Extremely important.”
Importance of Repeating Same Tasks — 76% responded “Extremely important.”
Indoors, Environmentally Controlled — 90% responded “Every day.”
Spend Time Making Repetitive Motions — 70% responded “Continually or almost continually.”
Work With Work Group or Team — 72% responded “Extremely important.”
Frequency of Decision Making — 63% responded “Every day.”
Impact of Decisions on Co-workers or Company Results — 48% responded “Very important results.”
Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls — 71% responded “Continually or almost continually.”
Deal With External Customers — 65% responded “Extremely important.”
Physical Proximity — 43% responded “Moderately close (at arm’s length).”
Deal With Unpleasant or Angry People — 38% responded “Every day.”
Coordinate or Lead Others — 40% responded “Extremely important.”
Structured versus Unstructured Work — 34% responded “Some freedom.”
Freedom to Make Decisions — 54% responded “Some freedom.”
Responsible for Others’ Health and Safety — 46% responded “Very high responsibility.”
Spend Time Standing — 61% responded “About half the time.”
Time Pressure — 33% responded “Every day.”
Letters and Memos — 35% responded “Every day.”
Frequency of Conflict Situations — 31% responded “Once a week or more but not every day.”
Level of Competition — 29% responded “Slightly competitive.”
Consequence of Error — 26% responded “Very serious.”
Responsibility for Outcomes and Results — 30% responded “Moderate responsibility.”
Spend Time Sitting — 43% responded “About half the time.”

Job Zone

Title	Job Zone Two: Some Preparation Needed
Education	These occupations usually require a high school diploma.
Related Experience	Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training	Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples	These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers.
SVP Range	(4.0 to < 6.0)

Education

Percentage of Respondents	Education Level Required
73	High school diploma or equivalent
9	Some college, no degree
8	Bachelor’s degree

Credentials

Interests

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Interest code: CE Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.

Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.

Work Styles

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Integrity — Job requires being honest and ethical.
Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.
Independence — Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
Concern for Others — Job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job.
Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.
Initiative — Job requires a willingness to take on responsibilities and challenges.
Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.
Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
Leadership — Job requires a willingness to lead, take charge, and offer opinions and direction.
Persistence — Job requires persistence in the face of obstacles.
Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.

Work Values

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Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.

Related Occupations

All 9 displayed

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43-4031.00	Court, Municipal, and License Clerks
43-4051.00	Customer Service Representatives
43-4081.00	Hotel, Motel, and Resort Desk Clerks Bright Outlook
43-4111.00	Interviewers, Except Eligibility and Loan
43-4141.00	New Accounts Clerks
43-4171.00	Receptionists and Information Clerks
43-9061.00	Office Clerks, General

Wages & Employment Trends

Median wages (2020)	$15.68 hourly, $32,620 annual
State wages
Local wages	ZIP Code:

Employment (2020)	432,500 employees
Projected growth (2020-2030)	Decline (-1% or lower)
Projected job openings (2020-2030)	33,700
State trends

Top industries (2020)	Finance and Insurance

Source: Bureau of Labor Statistics 2020 wage data external site and 2020-2030 employment projections . “Projected growth” represents the estimated change in total employment over the projections period (2020-2030). “Projected job openings” represent openings due to growth and replacement.

Job Openings on the Web

Sources of Additional Information

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Disclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.

American Bankers Association
Occupational Outlook Handbook: Tellers

This page includes information from O*NET OnLine by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.