Travel Agents
CrowdSourceLawyers.com
Plan and sell transportation and accommodations for customers. Determine destination, modes of transportation, travel dates, costs, and accommodations required. May also describe, plan, and arrange itineraries and sell tour packages. May assist in resolving clients’ travel problems.
Sample of reported job titles: Auto Travel Counselor, Beach Expert, Corporate Travel Consultant, Destination Specialist, International Travel Consultant, Tour Coordinator, Tour Counselor, Travel Agent, Travel Consultant, Travel Counselor
View report: Summary Details Custom 
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Tasks | Technology Skills | Tools Used | Knowledge | Skills | Abilities | Work Activities | Detailed Work Activities | Work Context | Job Zone | Education | Credentials | Interests | Work Styles | Work Values | Related Occupations | Wages & Employment | Job Openings | Additional Information
Tasks
5 of 8 displayed- Collect payment for transportation and accommodations from customer.
- Plan, describe, arrange, and sell itinerary tour packages and promotional travel incentives offered by various travel carriers.
- Converse with customer to determine destination, mode of transportation, travel dates, financial considerations, and accommodations required.
- Compute cost of travel and accommodations, using calculator, computer, carrier tariff books, and hotel rate books, or quote package tour’s costs.
- Record and maintain information on clients, vendors, and travel packages.
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Technology Skills
5 of 11 displayed Show 10 tools used- Business intelligence and data analysis software — DataSwell; Illusions Online Illusions OnDemand
- Calendar and scheduling software — Apollo Reservation System; Globekey Agentkey; Rezdy; Rezgo
- Customer relationship management CRM software — Colibripms Software Colibri; MGHworld Travel Agents; Sabre Airline Solutions SabreSonic Customer Sales & Service
- Data base user interface and query software — Data entry software; Microsoft Access
; Travel Agent CMS; Travii - Presentation software — Microsoft PowerPoint
Hot Technology — a technology requirement frequently included in employer job postings.
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Knowledge
5 of 8 displayed- Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
- English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Sales and Marketing — Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
- Geography — Knowledge of principles and methods for describing the features of land, sea, and air masses, including their physical characteristics, locations, interrelationships, and distribution of plant, animal, and human life.
- Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
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Skills
5 of 15 displayed- Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
- Service Orientation — Actively looking for ways to help people.
- Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.
- Speaking — Talking to others to convey information effectively.
- Social Perceptiveness — Being aware of others’ reactions and understanding why they react as they do.
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Abilities
5 of 16 displayed- Speech Recognition — The ability to identify and understand the speech of another person.
- Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.
- Speech Clarity — The ability to speak clearly so others can understand you.
- Near Vision — The ability to see details at close range (within a few feet of the observer).
- Oral Expression — The ability to communicate information and ideas in speaking so others will understand.
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Work Activities
5 of 18 displayed- Working with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
- Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
- Communicating with People Outside the Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
- Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
- Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.
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Detailed Work Activities
5 of 8 displayed- Process sales or other transactions.
- Calculate costs of goods or services.
- Gather customer or product information to determine customer needs.
- Sell products or services.
- Record operational details of travel.
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Work Context
5 of 26 displayed- Electronic Mail — 98% responded “Every day.”
- Telephone — 100% responded “Every day.”
- Spend Time Sitting
- Importance of Being Exact or Accurate — 78% responded “Extremely important.”
- Contact With Others — 59% responded “Constant contact with others.”
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Job Zone
| Title | Job Zone Three: Medium Preparation Needed |
| Education | Most occupations in this zone require training in vocational schools, related on-the-job experience, or an associate’s degree. |
| Related Experience | Previous work-related skill, knowledge, or experience is required for these occupations. For example, an electrician must have completed three or four years of apprenticeship or several years of vocational training, and often must have passed a licensing exam, in order to perform the job. |
| Job Training | Employees in these occupations usually need one or two years of training involving both on-the-job experience and informal training with experienced workers. A recognized apprenticeship program may be associated with these occupations. |
| Job Zone Examples | These occupations usually involve using communication and organizational skills to coordinate, supervise, manage, or train others to accomplish goals. Examples include hydroelectric production managers, travel guides, electricians, agricultural technicians, barbers, court reporters, and medical assistants. |
| SVP Range | (6.0 to < 7.0) |
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Education
 Percentage of Respondents |
Education Level Required |
|---|---|
37   |
Associate’s degree |
| 31 |
High school diploma or equivalent
 |
| 14 |
Bachelor’s degree |
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Credentials
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Interests
All 2 displayedInterest code: EC Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.
- Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.
- Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.
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Work Styles
5 of 12 displayed- Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.
- Integrity — Job requires being honest and ethical.
- Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.
- Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
- Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
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Work Values
All 3 displayed- Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
- Achievement — Occupations that satisfy this work value are results oriented and allow employees to use their strongest abilities, giving them a feeling of accomplishment. Corresponding needs are Ability Utilization and Achievement.
- Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
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Related Occupations
5 of 10 displayed| 13-1041.08 | Customs Brokers |
| 13-2072.00 | Loan Officers |
| 39-7012.00 | Travel Guides  Bright Outlook |
| 41-3011.00 | Advertising Sales Agents |
| 43-6011.00 | Executive Secretaries and Executive Administrative Assistants |
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Wages & Employment Trends
| Median wages (2020) | $20.36 hourly, $42,350 annual |
| State wages | |
| Local wages | |
| Employment (2020) | 60,500 employees |
| Projected growth (2020-2030) |  Average (5% to 10%) |
| Projected job openings (2020-2030) | 7,500 |
| State trends | |
| Top industries (2020) |
Administrative and Support Services
|
Source: Bureau of Labor Statistics 2020 wage data 
and 2020-2030 employment projections . “Projected growth” represents the estimated change in total employment over the projections period (2020-2030). “Projected job openings” represent openings due to growth and replacement.
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Job Openings on the Web
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Sources of Additional Information
All 6 displayedDisclaimer: Sources are listed to provide additional information on related jobs, specialties, and/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.
- American Society of Travel Agents
- Cruise Lines International Association
- International Air Transport Association
- Occupational Outlook Handbook: Travel agents
- The Travel Institute
- Western Association of Travel Agencies
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This page includes information from O*NET OnLine by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.