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Word Processors and Typists

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Use word processor, computer, or typewriter to type letters, reports, forms, or other material from rough draft, corrected copy, or voice recording. May perform other clerical duties as assigned.

Sample of reported job titles: Clerk Specialist, Clerk Typist, Keyboard Specialist, Office Technician, Stenographer, Typist, Word Processor

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Tasks  |  Technology Skills  |  Tools Used  |  Knowledge  |  Skills  |  Abilities  |  Work Activities  |  Detailed Work Activities  |  Work Context  |  Job Zone  |  Education  |  Credentials  |  Interests  |  Work Styles  |  Work Values  |  Related Occupations  |  Wages & Employment  |  Job Openings

Tasks

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  • Perform other clerical duties, such as answering telephone, sorting and distributing mail, running errands or sending faxes.See more occupations related to this task.
  • Check completed work for spelling, grammar, punctuation, and format.See more occupations related to this task.
  • File and store completed documents on computer hard drive or disk, or maintain a computer filing system to store, retrieve, update, and delete documents.See more occupations related to this task.
  • Print and make copies of work.See more occupations related to this task.
  • Transmit work electronically to other locations.See more occupations related to this task.
  • Address envelopes or prepare envelope labels, using typewriter or computer.See more occupations related to this task.
  • Type correspondence, reports, text and other written material from rough drafts, corrected copies, voice recordings, dictation, or previous versions, using a computer, word processor, or typewriter.See more occupations related to this task.
  • Gather, register, and arrange the material to be typed, following instructions.See more occupations related to this task.
  • Compute and verify totals on report forms, requisitions, or bills, using adding machine or calculator.See more occupations related to this task.
  • Keep records of work performed.See more occupations related to this task.
  • Electronically sort and compile text and numerical data, retrieving, updating, and merging documents as required.See more occupations related to this task.
  • Search for specific sets of stored, typed characters to make changes.See more occupations related to this task.
  • Collate pages of reports and other documents.See more occupations related to this task.
  • Reformat documents, moving paragraphs or columns.See more occupations related to this task.
  • Adjust settings for format, page layout, line spacing, and other style requirements.See more occupations related to this task.
  • Use data entry devices, such as optical scanners, to input data into computers for revision or editing.See more occupations related to this task.
  • Operate and resupply printers and computers, changing print wheels or fluid cartridges, adding paper, and loading blank tapes, cards, or disks into equipment.See more occupations related to this task.
  • Manage schedules and set dates, times, and locations for meetings and appointments.See more occupations related to this task.
  • Work with technical material, preparing statistical reports, planning and typing statistical tables, and combining and rearranging material from different sources.See more occupations related to this task.
  • Transcribe stenotyped notes of court proceedings.See more occupations related to this task.

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Technology Skills

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  • Accounting software — Intuit QuickBooks Hot technologySee more occupations related to this technology.
  • Cloud-based data access and sharing software — Microsoft SharePoint Hot technologySee more occupations related to this technology.
  • Customer relationship management CRM software — Blackbaud CRM; Oracle Siebel CRM; Swiftpage Act!See more occupations related to this technology.
  • Data base user interface and query software — FileMaker Pro; Microsoft Access Hot technologySee more occupations related to this technology.
  • Desktop publishing software — Microsoft PublisherSee more occupations related to this technology.
  • Document management software — Adobe Systems Adobe Acrobat Hot technologySee more occupations related to this technology.
  • Electronic mail software — IBM Notes Hot technology ; Microsoft Outlook Hot technologySee more occupations related to this technology.
  • Enterprise resource planning ERP software Hot technology — Oracle PeopleSoft Hot technologySee more occupations related to this technology.
  • Medical software — SRSsoft SRS EHRSee more occupations related to this technology.
  • Office suite software — Corel WordPerfect Office Suite; Microsoft Office Hot technologySee more occupations related to this technology.
  • Presentation software — Microsoft PowerPoint Hot technologySee more occupations related to this technology.
  • Process mapping and design software — Microsoft Visio Hot technologySee more occupations related to this technology.
  • Spreadsheet software — Microsoft Excel Hot technologySee more occupations related to this technology.
  • Word processing software — Microsoft Word Hot technologySee more occupations related to this technology.

Hot technology Hot Technology — a technology requirement frequently included in employer job postings.

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Knowledge

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  • Administrative — Knowledge of administrative and office procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and workplace terminology.See more occupations related to this knowledge.
  • English Language — Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.See more occupations related to this knowledge.
  • Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.See more occupations related to this knowledge.
  • Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.See more occupations related to this knowledge.

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Skills

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  • Reading Comprehension — Understanding written sentences and paragraphs in work-related documents.See more occupations related to this skill.
  • Active Listening — Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.See more occupations related to this skill.
  • Writing — Communicating effectively in writing as appropriate for the needs of the audience.See more occupations related to this skill.
  • Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.See more occupations related to this skill.
  • Speaking — Talking to others to convey information effectively.See more occupations related to this skill.
  • Time Management — Managing one’s own time and the time of others.See more occupations related to this skill.

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Abilities

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  • Near Vision — The ability to see details at close range (within a few feet of the observer).See more occupations related to this ability.
  • Written Comprehension — The ability to read and understand information and ideas presented in writing.See more occupations related to this ability.
  • Speech Recognition — The ability to identify and understand the speech of another person.See more occupations related to this ability.
  • Oral Comprehension — The ability to listen to and understand information and ideas presented through spoken words and sentences.See more occupations related to this ability.
  • Written Expression — The ability to communicate information and ideas in writing so others will understand.See more occupations related to this ability.
  • Information Ordering — The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).See more occupations related to this ability.
  • Oral Expression — The ability to communicate information and ideas in speaking so others will understand.See more occupations related to this ability.
  • Wrist-Finger Speed — The ability to make fast, simple, repeated movements of the fingers, hands, and wrists.See more occupations related to this ability.
  • Category Flexibility — The ability to generate or use different sets of rules for combining or grouping things in different ways.See more occupations related to this ability.
  • Deductive Reasoning — The ability to apply general rules to specific problems to produce answers that make sense.See more occupations related to this ability.
  • Finger Dexterity — The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.See more occupations related to this ability.
  • Perceptual Speed — The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.See more occupations related to this ability.
  • Speech Clarity — The ability to speak clearly so others can understand you.See more occupations related to this ability.

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Work Activities

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  • Working with Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.See more occupations related to this activity.
  • Communicating with Supervisors, Peers, or Subordinates — Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.See more occupations related to this activity.
  • Establishing and Maintaining Interpersonal Relationships — Developing constructive and cooperative working relationships with others, and maintaining them over time.See more occupations related to this activity.
  • Organizing, Planning, and Prioritizing Work — Developing specific goals and plans to prioritize, organize, and accomplish your work.See more occupations related to this activity.
  • Performing Administrative Activities — Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.See more occupations related to this activity.
  • Documenting/Recording Information — Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.See more occupations related to this activity.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.See more occupations related to this activity.
  • Processing Information — Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.See more occupations related to this activity.
  • Communicating with People Outside the Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.See more occupations related to this activity.
  • Evaluating Information to Determine Compliance with Standards — Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.See more occupations related to this activity.
  • Identifying Objects, Actions, and Events — Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.See more occupations related to this activity.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.See more occupations related to this activity.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.See more occupations related to this activity.
  • Assisting and Caring for Others — Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.See more occupations related to this activity.
  • Performing for or Working Directly with the Public — Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.See more occupations related to this activity.
  • Resolving Conflicts and Negotiating with Others — Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.See more occupations related to this activity.

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Detailed Work Activities

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  • Answer telephones to direct calls or provide information.See more occupations related to this activity.
  • Distribute incoming mail.See more occupations related to this activity.
  • Sort mail.See more occupations related to this activity.
  • Proofread documents, records, or other files to ensure accuracy.See more occupations related to this activity.
  • Store records or related materials.See more occupations related to this activity.
  • Operate office equipment.See more occupations related to this activity.
  • Operate computers or computerized equipment.See more occupations related to this activity.
  • Type documents.See more occupations related to this activity.
  • Compile data or documentation.See more occupations related to this activity.
  • Calculate financial data.See more occupations related to this activity.
  • Verify accuracy of financial or transactional data.See more occupations related to this activity.
  • Schedule appointments.See more occupations related to this activity.
  • Format digital documents, data, or images.See more occupations related to this activity.
  • Maintain operational records.See more occupations related to this activity.
  • Search files, databases or reference materials to obtain needed information.See more occupations related to this activity.
  • Prepare research or technical reports.See more occupations related to this activity.
  • Enter information into databases or software programs.See more occupations related to this activity.
  • Maintain office equipment in proper operating condition.See more occupations related to this activity.
  • Record information from meetings or other formal proceedings.See more occupations related to this activity.
  • Transcribe spoken or written information.See more occupations related to this activity.

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Work Context

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  • Telephone — 100% responded “Every day.”See more occupations related to this work context.
  • Spend Time Sitting — 90% responded “Continually or almost continually.”See more occupations related to this work context.
  • Electronic Mail — 86% responded “Every day.”See more occupations related to this work context.
  • Contact With Others — 69% responded “Constant contact with others.”See more occupations related to this work context.
  • Importance of Being Exact or Accurate — 68% responded “Extremely important.”See more occupations related to this work context.
  • Importance of Repeating Same Tasks — 70% responded “Extremely important.”See more occupations related to this work context.
  • Face-to-Face Discussions — 82% responded “Every day.”See more occupations related to this work context.
  • Deal With External Customers — 64% responded “Extremely important.”See more occupations related to this work context.
  • Structured versus Unstructured Work — 47% responded “A lot of freedom.”See more occupations related to this work context.
  • Spend Time Making Repetitive Motions — 53% responded “Continually or almost continually.”See more occupations related to this work context.
  • Indoors, Environmentally Controlled — 78% responded “Every day.”See more occupations related to this work context.
  • Work With Work Group or Team — 49% responded “Extremely important.”See more occupations related to this work context.
  • Time Pressure — 45% responded “Every day.”See more occupations related to this work context.
  • Coordinate or Lead Others — 39% responded “Extremely important.”See more occupations related to this work context.
  • Letters and Memos — 33% responded “Every day.”See more occupations related to this work context.
  • Freedom to Make Decisions — 60% responded “Some freedom.”See more occupations related to this work context.
  • Deal With Unpleasant or Angry People — 32% responded “Once a week or more but not every day.”See more occupations related to this work context.

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Job Zone

Title Job Zone Two: Some Preparation Needed
Education These occupations usually require a high school diploma.
Related Experience Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
Job Training Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
Job Zone Examples These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers.
SVP Range (4.0 to < 6.0)

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Education


Percentage of Respondents
Education Level Required
50   High school diploma or equivalent

Help
45   Some college, no degree
3   Associate’s degree

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Credentials

Find Training Find Certifications Apprenticeship.gov

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Interests

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Interest code: CE   Want to discover your interests? Take the O*NET Interest Profiler at My Next Move.

  • Conventional — Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.See more occupations related to this interest.
  • Enterprising — Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.See more occupations related to this interest.

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Work Styles

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  • Integrity — Job requires being honest and ethical.See more occupations related to this work style.
  • Attention to Detail — Job requires being careful about detail and thorough in completing work tasks.See more occupations related to this work style.
  • Cooperation — Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.See more occupations related to this work style.
  • Dependability — Job requires being reliable, responsible, and dependable, and fulfilling obligations.See more occupations related to this work style.
  • Independence — Job requires developing one’s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.See more occupations related to this work style.
  • Initiative — Job requires a willingness to take on responsibilities and challenges.See more occupations related to this work style.
  • Stress Tolerance — Job requires accepting criticism and dealing calmly and effectively with high-stress situations.See more occupations related to this work style.
  • Adaptability/Flexibility — Job requires being open to change (positive or negative) and to considerable variety in the workplace.See more occupations related to this work style.
  • Self-Control — Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.See more occupations related to this work style.
  • Innovation — Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.See more occupations related to this work style.
  • Persistence — Job requires persistence in the face of obstacles.See more occupations related to this work style.
  • Social Orientation — Job requires preferring to work with others rather than alone, and being personally connected with others on the job.See more occupations related to this work style.
  • Concern for Others — Job requires being sensitive to others’ needs and feelings and being understanding and helpful on the job.See more occupations related to this work style.
  • Achievement/Effort — Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.See more occupations related to this work style.
  • Analytical Thinking — Job requires analyzing information and using logic to address work-related issues and problems.See more occupations related to this work style.

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Work Values

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  • Relationships — Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.See more occupations related to this work value.
  • Support — Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.See more occupations related to this work value.
  • Independence — Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.See more occupations related to this work value.

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Related Occupations

Show fewer All 9 displayed
43-2011.00 Switchboard Operators, Including Answering Service
43-3051.00 Payroll and Timekeeping Clerks
43-4031.00 Court, Municipal, and License Clerks
43-4171.00 Receptionists and Information Clerks Bright Outlook
43-6013.00 Medical Secretaries and Administrative Assistants Bright Outlook
43-6014.00 Secretaries and Administrative Assistants, Except Legal, Medical, and Executive Bright Outlook
43-9021.00 Data Entry Keyers
43-9041.00 Insurance Claims and Policy Processing Clerks
43-9061.00 Office Clerks, General   Bright Outlook Bright Outlook

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Wages & Employment Trends

Median wages (2020) $19.73 hourly, $41,050 annual
State wages
 
Local wages
  
Employment (2020) 45,200 employees
Projected growth (2020-2030) Decline (-1% or lower) Decline (-1% or lower)
Projected job openings (2020-2030) 2,600
State trends
 
Top industries (2020)
Government
Educational Services

Source: Bureau of Labor Statistics 2020 wage data external site and 2020-2030 employment projections external site. “Projected growth” represents the estimated change in total employment over the projections period (2020-2030). “Projected job openings” represent openings due to growth and replacement.

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Job Openings on the Web

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This page includes information from O*NET OnLine by the U.S. Department of Labor, Employment and Training Administration (USDOL/ETA). Used under the CC BY 4.0 license. O*NET® is a trademark of USDOL/ETA.

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