{"id":3245,"date":"2022-01-12T20:35:06","date_gmt":"2022-01-12T20:35:06","guid":{"rendered":"https:\/\/crowdsourcelawyers.com\/job-description-templates\/?page_id=3245"},"modified":"2022-01-12T20:35:07","modified_gmt":"2022-01-12T20:35:07","slug":"telephone-operators","status":"publish","type":"page","link":"https:\/\/crowdsourcelawyers.com\/job-description-templates\/telephone-operators\/","title":{"rendered":"Telephone Operators"},"content":{"rendered":"\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-19lg0d-f282a43ae439adaf4988bdf16754d45e\">\n.avia-section.av-19lg0d-f282a43ae439adaf4988bdf16754d45e{\nbackground-repeat:no-repeat;\nbackground-image:url(https:\/\/crowdsourcelawyers.com\/job-description-templates\/wp-content\/uploads\/sites\/3\/2021\/09\/job-descriptions.jpg);\nbackground-position:50% 50%;\nbackground-attachment:scroll;\n}\n<\/style>\n<div id='av_section_1'  class='avia-section av-19lg0d-f282a43ae439adaf4988bdf16754d45e main_color 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action='https:\/\/crowdsourcelawyers.com\/job-description-templates\/' id='searchform_element' method='get' class='' data-element_id='av-8t9jcd-b8f3f07330c00f5ea35e674da1d45714' ><div class='av_searchform_wrapper'><input type='search' value='' id='s' name='s' placeholder='Search job description templates' aria-label='Search job description templates' class='av-input-field ' required \/><div class='av_searchsubmit_wrapper '><input type='submit' value='Find' id='searchsubmit' class='button ' title='View results on search page' aria-label='View results on search page' \/><\/div><input type='hidden' name='numberposts' value='5' \/><input type='hidden' name='results_hide_fields' value='' \/><\/div><\/form><\/search><\/div>\n<\/div><\/div><\/div><!-- close content main div --><\/div><\/div><div id='after_section_2'  class='main_color av_default_container_wrap container_wrap fullsize'  ><div class='container av-section-cont-open' ><div class='template-page content  av-content-full alpha units'><div class='post-entry post-entry-type-page post-entry-3245'><div class='entry-content-wrapper clearfix'>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kyafvt1w-9ab00de7c43f55992e83b97113c6965f\">\n#top .av-special-heading.av-kyafvt1w-9ab00de7c43f55992e83b97113c6965f{\npadding-bottom:10px;\n}\nbody .av-special-heading.av-kyafvt1w-9ab00de7c43f55992e83b97113c6965f .av-special-heading-tag .heading-char{\nfont-size:25px;\n}\n.av-special-heading.av-kyafvt1w-9ab00de7c43f55992e83b97113c6965f .av-subheading{\nfont-size:15px;\n}\n<\/style>\n<div  class='av-special-heading av-kyafvt1w-9ab00de7c43f55992e83b97113c6965f av-special-heading-h1 blockquote modern-quote  avia-builder-el-3  el_after_av_section  el_before_av_hr  avia-builder-el-first '><h1 class='av-special-heading-tag '  itemprop=\"headline\"  >Telephone Operators<\/h1><div class='av-subheading av-subheading_below'><p>CrowdSourceLawyers.com<\/p>\n<\/div><div class=\"special-heading-border\"><div class=\"special-heading-inner-border\"><\/div><\/div><\/div>\n<div  class='hr av-7szdql-4c8f9925df64927c7d828d53bef91fdd hr-default  avia-builder-el-4  el_after_av_heading  el_before_av_textblock '><span class='hr-inner '><span class=\"hr-inner-style\"><\/span><\/span><\/div>\n\n<style type=\"text\/css\" data-created_by=\"avia_inline_auto\" id=\"style-css-av-kyafyenb-3901cd70f5f93f3514def8f9c5469fd7\">\n#top .av_textblock_section.av-kyafyenb-3901cd70f5f93f3514def8f9c5469fd7 .avia_textblock{\nfont-size:19px;\n}\n<\/style>\n<section  class='av_textblock_section av-kyafyenb-3901cd70f5f93f3514def8f9c5469fd7 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><p>Provide information by accessing alphabetical, geographical, or other directories. Assist customers with special billing requests, such as charges to a third party and credits or refunds for incorrectly dialed numbers or bad connections. May handle emergency calls and assist children or people with physical disabilities to make telephone calls.<\/p>\n<p><b>Sample of reported job titles:<\/b>\u00a0411 Directory Assistance Operator, Directory Assistance Operator, Information Specialist, Live Source Operator, Long Distance Operator (LD Operator), Telecommunications Operator, Telephone Operator, Toll Operator<\/p>\n<div class=\"reporthead\"><span class=\"reportheadlabel\">View report:<\/span>\u00a0<span class=\"reportheadchosen\">Summary<\/span>\u00a0\u00a0<span class=\"reportheadnot\">Details<\/span>\u00a0\u00a0<span class=\"reportheadnot\">Custom<\/span>\u00a0\u00a0<span class=\"reportheadnot\"><img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/shared\/image\/mnm-compass.svg\" alt=\"My Next Move\" \/>Easy Read<\/span>\u00a0\u00a0<span class=\"reportheadnot\"><img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/shared\/image\/mnm-compass.svg\" alt=\"My Next Move for Veterans\" \/>Veterans<\/span>\u00a0\u00a0<span class=\"reportheadnot\"><img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/shared\/image\/mnm-compass.svg\" alt=\"Mi Pr\u00f3ximo Paso\" \/>Espa\u00f1ol<\/span><\/p>\n<div class=\"reportheadbar\"><\/div>\n<\/div>\n<p class=\"sm\">Tasks\u00a0\u00a0|\u00a0\u00a0Technology Skills\u00a0\u00a0|\u00a0\u00a0Tools Used\u00a0\u00a0|\u00a0\u00a0Knowledge\u00a0\u00a0|\u00a0\u00a0Skills\u00a0\u00a0|\u00a0\u00a0Abilities\u00a0\u00a0|\u00a0\u00a0Work Activities\u00a0\u00a0|\u00a0\u00a0Detailed Work Activities\u00a0\u00a0|\u00a0\u00a0Work Context\u00a0\u00a0|\u00a0\u00a0Job Zone\u00a0\u00a0|\u00a0\u00a0Education\u00a0\u00a0|\u00a0\u00a0Credentials\u00a0\u00a0|\u00a0\u00a0Interests\u00a0\u00a0|\u00a0\u00a0Work Styles\u00a0\u00a0|\u00a0\u00a0Work Values\u00a0\u00a0|\u00a0\u00a0Related Occupations\u00a0\u00a0|\u00a0\u00a0Wages &#038; Employment\u00a0\u00a0|\u00a0\u00a0Job Openings\u00a0\u00a0|\u00a0\u00a0Additional Information<\/p>\n<div id=\"wrapper_Tasks\">\n<h2 class=\"reportdesc\">Tasks<\/h2>\n<div class=\"reportsubdesc\">\n<div class=\"section_Tasks\">\n<div class=\"collapse long\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/less.png\" alt=\"Show fewer\" width=\"28\" height=\"14\" \/>\u00a0All 16 displayed<\/div>\n<\/div>\n<\/div>\n<div class=\"section_Tasks\">\n<ul class=\"moreinfo\">\n<li>Listen to customer requests, referring to alphabetical or geographical directories to answer questions and provide telephone information.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this task.\" \/><\/li>\n<li>Suggest and check alternate spellings, locations, or listing formats to customers lacking details or complete information.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this task.\" \/><\/li>\n<li>Offer special assistance to persons such as those who are unable to dial or who are in emergency situations.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this task.\" \/><\/li>\n<li>Observe signal lights on switchboards, and dial or press buttons to make connections.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this task.\" \/><\/li>\n<li>Operate telephone switchboards and systems to advance and complete connections, including those for local, long distance, pay telephone, mobile, person-to-person, and emergency calls.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this task.\" \/><\/li>\n<li class=\"long\">Provide assistance for customers with special billing requests.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this task.\" \/><\/li>\n<li class=\"long\">Calculate and quote charges for services such as long-distance connections.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this task.\" \/><\/li>\n<li class=\"long\">Monitor automated systems for placing collect calls and intervene for a callers needing assistance.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this task.\" \/><\/li>\n<li class=\"long\">Perform clerical duties such as typing, proofreading, and sorting mail.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this task.\" \/><\/li>\n<li class=\"long\">Consult charts to determine charges for pay-telephone calls, requesting coin deposits for calls as necessary.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this task.\" \/><\/li>\n<li class=\"long\">Interrupt busy lines if an emergency warrants.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this task.\" \/><\/li>\n<li class=\"long\">Provide relay service for hearing-impaired users.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this task.\" \/><\/li>\n<li class=\"long\">Promote company products, services, and savings plans when appropriate.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this task.\" \/><\/li>\n<li class=\"long\">Operate paging systems or other systems of bells or buzzers to notify recipients of incoming calls.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this task.\" \/><\/li>\n<li class=\"long\">Update directory information.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this task.\" \/><\/li>\n<li class=\"long\">Keep records of calls placed and received, and of related toll charges.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this task.\" \/><\/li>\n<\/ul>\n<p class=\"long\">Find occupations related to multiple tasks<\/p>\n<\/div>\n<\/div>\n<div id=\"wrapper_TechnologySkills\">\n<p class=\"sm\">back to top<\/p>\n<p><a href=\"https:\/\/crowdsourcelawyers.com\/\">CrowdSourceLawyers.com<\/a><\/p>\n<p><a href=\"https:\/\/crowdsourcelawyers.com\/job-description-templates\/\">https:\/\/crowdsourcelawyers.com\/job-description-templates\/<\/a><\/p>\n<h2 class=\"reportdesc\">Technology Skills<\/h2>\n<div class=\"reportsubdesc\">\n<div class=\"section_TechnologySkills\">\n<div class=\"collapse long\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/less.png\" alt=\"Show fewer\" width=\"28\" height=\"14\" \/>\u00a0All 8 displayed \u00a0 \u00a0\u00a0Show 13 tools used<\/div>\n<\/div>\n<\/div>\n<div class=\"section_TechnologySkills\">\n<ul class=\"moreinfo\">\n<li class=\"long\"><b>Data base user interface and query software<\/b>\u00a0\u2014 Data entry software<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this technology.\" \/><\/li>\n<li><b>Electronic mail software<\/b>\u00a0\u2014 Microsoft Outlook\u00a0<img loading=\"lazy\" decoding=\"async\" title=\"Hot technology\" src=\"https:\/\/www.onetonline.org\/image\/ht_sm.png\" alt=\"Hot technology\" width=\"13\" height=\"15\" \/><img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this technology.\" \/><\/li>\n<li><b>Helpdesk or call center software<\/b>\u00a0\u2014 Computer aided dispatch software<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this technology.\" \/><\/li>\n<li class=\"long\"><b>Office suite software<\/b>\u00a0\u2014 Microsoft Office\u00a0<img loading=\"lazy\" decoding=\"async\" title=\"Hot technology\" src=\"https:\/\/www.onetonline.org\/image\/ht_sm.png\" alt=\"Hot technology\" width=\"13\" height=\"15\" \/><img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this technology.\" \/><\/li>\n<li><b>Operating system software<\/b>\u00a0\u2014 Handheld computer device software; Microsoft Windows\u00a0<img loading=\"lazy\" decoding=\"async\" title=\"Hot technology\" src=\"https:\/\/www.onetonline.org\/image\/ht_sm.png\" alt=\"Hot technology\" width=\"13\" height=\"15\" \/><img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this technology.\" \/><\/li>\n<li><b>Spreadsheet software<\/b>\u00a0\u2014 Microsoft Excel\u00a0<img loading=\"lazy\" decoding=\"async\" title=\"Hot technology\" src=\"https:\/\/www.onetonline.org\/image\/ht_sm.png\" alt=\"Hot technology\" width=\"13\" height=\"15\" \/><img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this technology.\" \/><\/li>\n<li><b>Video conferencing software<\/b>\u00a0\u2014 Video conference software<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this technology.\" \/><\/li>\n<li class=\"long\"><b>Word processing software<\/b>\u00a0\u2014 Microsoft Word\u00a0<img loading=\"lazy\" decoding=\"async\" title=\"Hot technology\" src=\"https:\/\/www.onetonline.org\/image\/ht_sm.png\" alt=\"Hot technology\" width=\"13\" height=\"15\" \/><img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this technology.\" \/><\/li>\n<\/ul>\n<p class=\"sm\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/ht_sm.png\" alt=\"Hot technology\" width=\"13\" height=\"15\" \/>\u00a0Hot Technology \u2014 a technology requirement frequently included in employer job postings.<\/p>\n<\/div>\n<\/div>\n<div id=\"wrapper_Knowledge\">\n<p class=\"sm\">back to top<\/p>\n<p><a href=\"https:\/\/crowdsourcelawyers.com\/\">CrowdSourceLawyers.com<\/a><\/p>\n<p><a href=\"https:\/\/crowdsourcelawyers.com\/job-description-templates\/\">https:\/\/crowdsourcelawyers.com\/job-description-templates\/<\/a><\/p>\n<h2 class=\"reportdesc\">Knowledge<\/h2>\n<div class=\"reportsubdesc\">\n<div class=\"collapse short\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/more_dis.png\" alt=\"Show fewer\" width=\"28\" height=\"14\" \/>\u00a0All 4 displayed<\/div>\n<\/div>\n<ul class=\"moreinfo\">\n<li><b>Customer and Personal Service<\/b>\u00a0\u2014 Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this knowledge.\" \/><\/li>\n<li><b>English Language<\/b>\u00a0\u2014 Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this knowledge.\" \/><\/li>\n<li><b>Telecommunications<\/b>\u00a0\u2014 Knowledge of transmission, broadcasting, switching, control, and operation of telecommunications systems.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this knowledge.\" \/><\/li>\n<li><b>Communications and Media<\/b>\u00a0\u2014 Knowledge of media production, communication, and dissemination techniques and methods. This includes alternative ways to inform and entertain via written, oral, and visual media.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this knowledge.\" \/><\/li>\n<\/ul>\n<\/div>\n<div id=\"wrapper_Skills\">\n<p class=\"sm\">back to top<\/p>\n<p><a href=\"https:\/\/crowdsourcelawyers.com\/\">CrowdSourceLawyers.com<\/a><\/p>\n<p><a href=\"https:\/\/crowdsourcelawyers.com\/job-description-templates\/\">https:\/\/crowdsourcelawyers.com\/job-description-templates\/<\/a><\/p>\n<h2 class=\"reportdesc\">Skills<\/h2>\n<div class=\"reportsubdesc\">\n<div class=\"section_Skills\">\n<div class=\"collapse long\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/less.png\" alt=\"Show fewer\" width=\"28\" height=\"14\" \/>\u00a0All 6 displayed<\/div>\n<\/div>\n<\/div>\n<div class=\"section_Skills\">\n<ul class=\"moreinfo\">\n<li><b>Active Listening<\/b>\u00a0\u2014 Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this skill.\" \/><\/li>\n<li><b>Speaking<\/b>\u00a0\u2014 Talking to others to convey information effectively.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this skill.\" \/><\/li>\n<li><b>Service Orientation<\/b>\u00a0\u2014 Actively looking for ways to help people.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this skill.\" \/><\/li>\n<li><b>Social Perceptiveness<\/b>\u00a0\u2014 Being aware of others&#8217; reactions and understanding why they react as they do.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this skill.\" \/><\/li>\n<li><b>Critical Thinking<\/b>\u00a0\u2014 Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions, or approaches to problems.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this skill.\" \/><\/li>\n<li class=\"long\"><b>Reading Comprehension<\/b>\u00a0\u2014 Understanding written sentences and paragraphs in work-related documents.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this skill.\" \/><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div id=\"wrapper_Abilities\">\n<p class=\"sm\">back to top<\/p>\n<h2 class=\"reportdesc\">Abilities<\/h2>\n<div class=\"reportsubdesc\">\n<div class=\"section_Abilities\">\n<div class=\"collapse long\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/less.png\" alt=\"Show fewer\" width=\"28\" height=\"14\" \/>\u00a0All 7 displayed<\/div>\n<\/div>\n<\/div>\n<div class=\"section_Abilities\">\n<ul class=\"moreinfo\">\n<li><b>Oral Expression<\/b>\u00a0\u2014 The ability to communicate information and ideas in speaking so others will understand.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this ability.\" \/><\/li>\n<li><b>Oral Comprehension<\/b>\u00a0\u2014 The ability to listen to and understand information and ideas presented through spoken words and sentences.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this ability.\" \/><\/li>\n<li><b>Speech Clarity<\/b>\u00a0\u2014 The ability to speak clearly so others can understand you.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this ability.\" \/><\/li>\n<li><b>Speech Recognition<\/b>\u00a0\u2014 The ability to identify and understand the speech of another person.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this ability.\" \/><\/li>\n<li><b>Written Comprehension<\/b>\u00a0\u2014 The ability to read and understand information and ideas presented in writing.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this ability.\" \/><\/li>\n<li class=\"long\"><b>Selective Attention<\/b>\u00a0\u2014 The ability to concentrate on a task over a period of time without being distracted.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this ability.\" \/><\/li>\n<li class=\"long\"><b>Problem Sensitivity<\/b>\u00a0\u2014 The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing that there is a problem.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this ability.\" \/><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div id=\"wrapper_WorkActivities\">\n<p class=\"sm\">back to top<\/p>\n<h2 class=\"reportdesc\">Work Activities<\/h2>\n<div class=\"reportsubdesc\">\n<div class=\"section_WorkActivities\">\n<div class=\"collapse long\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/less.png\" alt=\"Show fewer\" width=\"28\" height=\"14\" \/>\u00a0All 16 displayed<\/div>\n<\/div>\n<\/div>\n<div class=\"section_WorkActivities\">\n<ul class=\"moreinfo\">\n<li><b>Working with Computers<\/b>\u00a0\u2014 Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this activity.\" \/><\/li>\n<li><b>Communicating with Supervisors, Peers, or Subordinates<\/b>\u00a0\u2014 Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this activity.\" \/><\/li>\n<li><b>Resolving Conflicts and Negotiating with Others<\/b>\u00a0\u2014 Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this activity.\" \/><\/li>\n<li><b>Getting Information<\/b>\u00a0\u2014 Observing, receiving, and otherwise obtaining information from all relevant sources.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this activity.\" \/><\/li>\n<li><b>Establishing and Maintaining Interpersonal Relationships<\/b>\u00a0\u2014 Developing constructive and cooperative working relationships with others, and maintaining them over time.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this activity.\" \/><\/li>\n<li class=\"long\"><b>Updating and Using Relevant Knowledge<\/b>\u00a0\u2014 Keeping up-to-date technically and applying new knowledge to your job.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this activity.\" \/><\/li>\n<li class=\"long\"><b>Documenting\/Recording Information<\/b>\u00a0\u2014 Entering, transcribing, recording, storing, or maintaining information in written or electronic\/magnetic form.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this activity.\" \/><\/li>\n<li class=\"long\"><b>Processing Information<\/b>\u00a0\u2014 Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this activity.\" \/><\/li>\n<li class=\"long\"><b>Interpreting the Meaning of Information for Others<\/b>\u00a0\u2014 Translating or explaining what information means and how it can be used.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this activity.\" \/><\/li>\n<li class=\"long\"><b>Developing and Building Teams<\/b>\u00a0\u2014 Encouraging and building mutual trust, respect, and cooperation among team members.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this activity.\" \/><\/li>\n<li class=\"long\"><b>Analyzing Data or Information<\/b>\u00a0\u2014 Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this activity.\" \/><\/li>\n<li class=\"long\"><b>Assisting and Caring for Others<\/b>\u00a0\u2014 Providing personal assistance, medical attention, emotional support, or other personal care to others such as coworkers, customers, or patients.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this activity.\" \/><\/li>\n<li class=\"long\"><b>Judging the Qualities of Objects, Services, or People<\/b>\u00a0\u2014 Assessing the value, importance, or quality of things or people.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this activity.\" \/><\/li>\n<li class=\"long\"><b>Making Decisions and Solving Problems<\/b>\u00a0\u2014 Analyzing information and evaluating results to choose the best solution and solve problems.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this activity.\" \/><\/li>\n<li class=\"long\"><b>Developing Objectives and Strategies<\/b>\u00a0\u2014 Establishing long-range objectives and specifying the strategies and actions to achieve them.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this activity.\" \/><\/li>\n<li class=\"long\"><b>Communicating with People Outside the Organization<\/b>\u00a0\u2014 Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this activity.\" \/><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div id=\"wrapper_DetailedWorkActivities\">\n<p class=\"sm\">back to top<\/p>\n<h2 class=\"reportdesc\">Detailed Work Activities<\/h2>\n<div class=\"reportsubdesc\">\n<div class=\"section_DetailedWorkActivities\">\n<div class=\"collapse long\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/less.png\" alt=\"Show fewer\" width=\"28\" height=\"14\" \/>\u00a0All 12 displayed<\/div>\n<\/div>\n<\/div>\n<div class=\"section_DetailedWorkActivities\">\n<ul class=\"moreinfo\">\n<li>Answer telephones to direct calls or provide information.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this activity.\" \/><\/li>\n<li>Search files, databases or reference materials to obtain needed information.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this activity.\" \/><\/li>\n<li>Operate communications equipment or systems.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this activity.\" \/><\/li>\n<li>Assist individuals with paperwork.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this activity.\" \/><\/li>\n<li>Discuss account status or activity with customers or patrons.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this activity.\" \/><\/li>\n<li class=\"long\">Calculate costs of goods or services.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this activity.\" \/><\/li>\n<li class=\"long\">Proofread documents, records, or other files to ensure accuracy.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this activity.\" \/><\/li>\n<li class=\"long\">Sort mail.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this activity.\" \/><\/li>\n<li class=\"long\">Assist disabled or incapacitated individuals.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this activity.\" \/><\/li>\n<li class=\"long\">Promote products, services, or programs.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this activity.\" \/><\/li>\n<li class=\"long\">Enter information into databases or software programs.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this activity.\" \/><\/li>\n<li class=\"long\">Maintain call records.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this activity.\" \/><\/li>\n<\/ul>\n<p class=\"long\">Find occupations related to multiple detailed work activities<\/p>\n<\/div>\n<\/div>\n<div id=\"wrapper_WorkContext\">\n<p class=\"sm\">back to top<\/p>\n<h2 class=\"reportdesc\">Work Context<\/h2>\n<div class=\"reportsubdesc\">\n<div class=\"section_WorkContext\">\n<div class=\"collapse long\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/less.png\" alt=\"Show fewer\" width=\"28\" height=\"14\" \/>\u00a0All 20 displayed<\/div>\n<\/div>\n<\/div>\n<div class=\"section_WorkContext\">\n<ul class=\"moreinfo\">\n<li><b>Spend Time Sitting<\/b>\u00a0\u2014 98% responded \u201cContinually or almost continually.\u201d<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this work context.\" \/><\/li>\n<li><b>Telephone<\/b>\u00a0\u2014 100% responded \u201cEvery day.\u201d<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this work context.\" \/><\/li>\n<li><b>Deal With Unpleasant or Angry People<\/b>\u00a0\u2014 96% responded \u201cEvery day.\u201d<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this work context.\" \/><\/li>\n<li><b>Contact With Others<\/b>\u00a0\u2014 97% responded \u201cConstant contact with others.\u201d<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this work context.\" \/><\/li>\n<li><b>Importance of Repeating Same Tasks<\/b>\u00a0\u2014 94% responded \u201cExtremely important.\u201d<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this work context.\" \/><\/li>\n<li class=\"long\"><b>Deal With External Customers<\/b>\u00a0\u2014 84% responded \u201cExtremely important.\u201d<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this work context.\" \/><\/li>\n<li class=\"long\"><b>Frequency of Decision Making<\/b>\u00a0\u2014 95% responded \u201cEvery day.\u201d<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this work context.\" \/><\/li>\n<li class=\"long\"><b>Importance of Being Exact or Accurate<\/b>\u00a0\u2014 73% responded \u201cExtremely important.\u201d<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this work context.\" \/><\/li>\n<li class=\"long\"><b>Indoors, Environmentally Controlled<\/b>\u00a0\u2014 87% responded \u201cEvery day.\u201d<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this work context.\" \/><\/li>\n<li class=\"long\"><b>Impact of Decisions on Co-workers or Company Results<\/b>\u00a0\u2014 67% responded \u201cVery important results.\u201d<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this work context.\" \/><\/li>\n<li class=\"long\"><b>Spend Time Making Repetitive Motions<\/b>\u00a0\u2014 83% responded \u201cContinually or almost continually.\u201d<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this work context.\" \/><\/li>\n<li class=\"long\"><b>Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls<\/b>\u00a0\u2014 78% responded \u201cContinually or almost continually.\u201d<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this work context.\" \/><\/li>\n<li class=\"long\"><b>Level of Competition<\/b>\u00a0\u2014 55% responded \u201cExtremely competitive.\u201d<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this work context.\" \/><\/li>\n<li class=\"long\"><b>Physical Proximity<\/b>\u00a0\u2014 66% responded \u201cModerately close (at arm&#8217;s length).\u201d<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this work context.\" \/><\/li>\n<li class=\"long\"><b>Work With Work Group or Team<\/b>\u00a0\u2014 38% responded \u201cExtremely important.\u201d<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this work context.\" \/><\/li>\n<li class=\"long\"><b>Degree of Automation<\/b>\u00a0\u2014 23% responded \u201cCompletely automated.\u201d<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this work context.\" \/><\/li>\n<li class=\"long\"><b>Duration of Typical Work Week<\/b>\u00a0\u2014 78% responded \u201c40 hours.\u201d<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this work context.\" \/><\/li>\n<li class=\"long\"><b>Pace Determined by Speed of Equipment<\/b>\u00a0\u2014 36% responded \u201cVery important.\u201d<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this work context.\" \/><\/li>\n<li class=\"long\"><b>Face-to-Face Discussions<\/b>\u00a0\u2014 43% responded \u201cOnce a month or more but not every week.\u201d<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this work context.\" \/><\/li>\n<li class=\"long\"><b>Time Pressure<\/b>\u00a0\u2014 38% responded \u201cNever.\u201d<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this work context.\" \/><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div id=\"wrapper_JobZone\">\n<p class=\"sm\">back to top<\/p>\n<h2 class=\"report\">Job Zone<\/h2>\n<div>\n<table border=\"0\" summary=\"Job Zone information for this occupation\" width=\"100%\" cellspacing=\"3\" cellpadding=\"3\">\n<tbody>\n<tr>\n<td class=\"report2b\" width=\"20%\">Title<\/td>\n<td class=\"report2\" width=\"80%\">Job Zone Two: Some Preparation Needed<\/td>\n<\/tr>\n<tr>\n<td class=\"report2b\" width=\"20%\">Education<\/td>\n<td class=\"report2\" width=\"80%\">These occupations usually require a high school diploma.<\/td>\n<\/tr>\n<tr>\n<td class=\"report2b\" width=\"20%\">Related Experience<\/td>\n<td class=\"report2\" width=\"80%\">Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.<\/td>\n<\/tr>\n<tr>\n<td class=\"report2b\" width=\"20%\">Job Training<\/td>\n<td class=\"report2\" width=\"80%\">Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.<\/td>\n<\/tr>\n<tr>\n<td class=\"report2b\" width=\"20%\">Job Zone Examples<\/td>\n<td class=\"report2\" width=\"80%\">These occupations often involve using your knowledge and skills to help others. Examples include orderlies, counter and rental clerks, customer service representatives, security guards, upholsterers, and tellers.<\/td>\n<\/tr>\n<tr>\n<td class=\"report2b\" width=\"20%\">SVP Range<\/td>\n<td class=\"report2\" width=\"80%\">(4.0 to < 6.0)<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<div id=\"wrapper_Education\">\n<p class=\"sm\">back to top<\/p>\n<h2 class=\"report\">Education<\/h2>\n<div>\n<table border=\"0\" summary=\"Education information for this occupation\" width=\"100%\" cellspacing=\"3\" cellpadding=\"3\">\n<tbody>\n<tr>\n<th class=\"reltitlea\" scope=\"col\" width=\"10%\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.onetonline.org\/shared\/image\/blank.gif\" alt=\" \" width=\"100\" height=\"1\" \/><br \/>\nPercentage of Respondents<\/th>\n<th class=\"reltitle\" scope=\"col\" width=\"90%\">Education Level Required<\/th>\n<\/tr>\n<tr>\n<td class=\"report2a\" width=\"10%\"><b>84<\/b>\u00a0<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/pixel_blue.gif\" alt=\" \" width=\"56\" height=\"5\" \/><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/pixel_grayD.gif\" alt=\" \" width=\"11\" height=\"5\" \/><\/td>\n<td class=\"report2\" width=\"90%\">High school diploma or equivalent<\/p>\n<div class=\"bubblepop_wrapper\"><img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/help_icon.png\" alt=\"Help\" \/><\/div>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"report2a\" width=\"10%\"><b>16<\/b>\u00a0<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/pixel_blue.gif\" alt=\" \" width=\"10\" height=\"5\" \/><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/pixel_grayD.gif\" alt=\" \" width=\"57\" height=\"5\" \/><\/td>\n<td class=\"report2\" width=\"90%\">Less than high school diploma<\/td>\n<\/tr>\n<tr>\n<td class=\"report2a\" width=\"10%\"><b>1<\/b>\u00a0<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/pixel_blue.gif\" alt=\" \" width=\"0\" height=\"5\" \/><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/pixel_grayD.gif\" alt=\" \" width=\"67\" height=\"5\" \/><\/td>\n<td class=\"report2\" width=\"90%\">Post-secondary certificate<\/p>\n<div class=\"bubblepop_wrapper\"><img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/help_icon.png\" alt=\"Help\" \/><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<div id=\"wrapper_Credentials\">\n<p class=\"sm\">back to top<\/p>\n<h2 class=\"report\">Credentials<\/h2>\n<div><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/btn_appren_gov.png\" alt=\"Apprenticeship.gov\" width=\"130\" height=\"30\" \/><\/div>\n<\/div>\n<div id=\"wrapper_Interests\">\n<p class=\"sm\">back to top<\/p>\n<h2 class=\"reportdesc\">Interests<\/h2>\n<div class=\"reportsubdesc\">\n<div class=\"collapse short\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/more_dis.png\" alt=\"Show fewer\" width=\"28\" height=\"14\" \/>\u00a0All 4 displayed<\/div>\n<\/div>\n<p>Interest code:\u00a0<b>CSR<\/b>\u00a0\u00a0\u00a0Want to discover your interests? Take the\u00a0O*NET Interest Profiler\u00a0at My Next Move.<\/p>\n<ul class=\"moreinfo\">\n<li><b>Conventional<\/b>\u00a0\u2014 Conventional occupations frequently involve following set procedures and routines. These occupations can include working with data and details more than with ideas. Usually there is a clear line of authority to follow.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this interest.\" \/><\/li>\n<li><b>Social<\/b>\u00a0\u2014 Social occupations frequently involve working with, communicating with, and teaching people. These occupations often involve helping or providing service to others.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this interest.\" \/><\/li>\n<li><b>Realistic<\/b>\u00a0\u2014 Realistic occupations frequently involve work activities that include practical, hands-on problems and solutions. They often deal with plants, animals, and real-world materials like wood, tools, and machinery. Many of the occupations require working outside, and do not involve a lot of paperwork or working closely with others.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this interest.\" \/><\/li>\n<li><b>Enterprising<\/b>\u00a0\u2014 Enterprising occupations frequently involve starting up and carrying out projects. These occupations can involve leading people and making many decisions. Sometimes they require risk taking and often deal with business.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this interest.\" \/><\/li>\n<\/ul>\n<\/div>\n<div id=\"wrapper_WorkStyles\">\n<p class=\"sm\">back to top<\/p>\n<h2 class=\"reportdesc\">Work Styles<\/h2>\n<div class=\"reportsubdesc\">\n<div class=\"section_WorkStyles\">\n<div class=\"collapse long\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/less.png\" alt=\"Show fewer\" width=\"28\" height=\"14\" \/>\u00a0All 16 displayed<\/div>\n<\/div>\n<\/div>\n<div class=\"section_WorkStyles\">\n<ul class=\"moreinfo\">\n<li><b>Stress Tolerance<\/b>\u00a0\u2014 Job requires accepting criticism and dealing calmly and effectively with high-stress situations.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this work style.\" \/><\/li>\n<li><b>Integrity<\/b>\u00a0\u2014 Job requires being honest and ethical.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this work style.\" \/><\/li>\n<li><b>Dependability<\/b>\u00a0\u2014 Job requires being reliable, responsible, and dependable, and fulfilling obligations.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this work style.\" \/><\/li>\n<li><b>Adaptability\/Flexibility<\/b>\u00a0\u2014 Job requires being open to change (positive or negative) and to considerable variety in the workplace.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this work style.\" \/><\/li>\n<li><b>Self-Control<\/b>\u00a0\u2014 Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this work style.\" \/><\/li>\n<li class=\"long\"><b>Attention to Detail<\/b>\u00a0\u2014 Job requires being careful about detail and thorough in completing work tasks.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this work style.\" \/><\/li>\n<li class=\"long\"><b>Cooperation<\/b>\u00a0\u2014 Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this work style.\" \/><\/li>\n<li class=\"long\"><b>Independence<\/b>\u00a0\u2014 Job requires developing one&#8217;s own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this work style.\" \/><\/li>\n<li class=\"long\"><b>Achievement\/Effort<\/b>\u00a0\u2014 Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this work style.\" \/><\/li>\n<li class=\"long\"><b>Concern for Others<\/b>\u00a0\u2014 Job requires being sensitive to others&#8217; needs and feelings and being understanding and helpful on the job.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this work style.\" \/><\/li>\n<li class=\"long\"><b>Persistence<\/b>\u00a0\u2014 Job requires persistence in the face of obstacles.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this work style.\" \/><\/li>\n<li class=\"long\"><b>Initiative<\/b>\u00a0\u2014 Job requires a willingness to take on responsibilities and challenges.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this work style.\" \/><\/li>\n<li class=\"long\"><b>Social Orientation<\/b>\u00a0\u2014 Job requires preferring to work with others rather than alone, and being personally connected with others on the job.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this work style.\" \/><\/li>\n<li class=\"long\"><b>Analytical Thinking<\/b>\u00a0\u2014 Job requires analyzing information and using logic to address work-related issues and problems.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this work style.\" \/><\/li>\n<li class=\"long\"><b>Innovation<\/b>\u00a0\u2014 Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this work style.\" \/><\/li>\n<li class=\"long\"><b>Leadership<\/b>\u00a0\u2014 Job requires a willingness to lead, take charge, and offer opinions and direction.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this work style.\" \/><\/li>\n<\/ul>\n<\/div>\n<\/div>\n<div id=\"wrapper_WorkValues\">\n<p class=\"sm\">back to top<\/p>\n<h2 class=\"reportdesc\">Work Values<\/h2>\n<div class=\"reportsubdesc\">\n<div class=\"collapse short\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/more_dis.png\" alt=\"Show fewer\" width=\"28\" height=\"14\" \/>\u00a0All 3 displayed<\/div>\n<\/div>\n<ul class=\"moreinfo\">\n<li><b>Relationships<\/b>\u00a0\u2014 Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this work value.\" \/><\/li>\n<li><b>Support<\/b>\u00a0\u2014 Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this work value.\" \/><\/li>\n<li><b>Independence<\/b>\u00a0\u2014 Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/moreinfo.png\" alt=\"See more occupations related to this work value.\" \/><\/li>\n<\/ul>\n<\/div>\n<div id=\"wrapper_RelatedOccupations\">\n<p class=\"sm\">back to top<\/p>\n<h2 class=\"reportdesc\">Related Occupations<\/h2>\n<div class=\"reportsubdesc\">\n<div class=\"section_RelatedOccupations\">\n<div class=\"collapse long\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/less.png\" alt=\"Show fewer\" width=\"28\" height=\"14\" \/>\u00a0All 9 displayed<\/div>\n<\/div>\n<\/div>\n<div class=\"section_RelatedOccupations\">\n<div>\n<table class=\"occ\" border=\"0\" summary=\"Occupation listing\" cellspacing=\"0\" cellpadding=\"0\">\n<tbody>\n<tr class=\"long\">\n<td class=\"occcode\">41-9041.00<\/td>\n<td class=\"occtitle\">Telemarketers<\/td>\n<\/tr>\n<tr>\n<td class=\"occcode\">43-2011.00<\/td>\n<td class=\"occtitle\">Switchboard Operators, Including Answering Service<\/td>\n<\/tr>\n<tr class=\"long\">\n<td class=\"occcode\">43-3011.00<\/td>\n<td class=\"occtitle\">Bill and Account Collectors<\/td>\n<\/tr>\n<tr>\n<td class=\"occcode\">43-4031.00<\/td>\n<td class=\"occtitle\">Court, Municipal, and License Clerks<\/td>\n<\/tr>\n<tr>\n<td class=\"occcode\">43-4051.00<\/td>\n<td class=\"occtitle\">Customer Service Representatives\u00a0<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/bf_sm.png\" alt=\"Bright Outlook\" width=\"11\" height=\"10\" \/><\/td>\n<\/tr>\n<tr class=\"long\">\n<td class=\"occcode\">43-4081.00<\/td>\n<td class=\"occtitle\">Hotel, Motel, and Resort Desk Clerks\u00a0<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/bf_sm.png\" alt=\"Bright Outlook\" width=\"11\" height=\"10\" \/><\/td>\n<\/tr>\n<tr>\n<td class=\"occcode\">43-4111.00<\/td>\n<td class=\"occtitle\">Interviewers, Except Eligibility and Loan<\/td>\n<\/tr>\n<tr>\n<td class=\"occcode\">43-4171.00<\/td>\n<td class=\"occtitle\">Receptionists and Information Clerks\u00a0\u00a0\u00a0<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/bf_sm.png\" alt=\"Bright Outlook\" width=\"11\" height=\"10\" \/>\u00a0Bright Outlook<\/td>\n<\/tr>\n<tr class=\"long\">\n<td class=\"occcode\">43-4181.00<\/td>\n<td class=\"occtitle\">Reservation and Transportation Ticket Agents and Travel Clerks\u00a0<img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/bf_sm.png\" alt=\"Bright Outlook\" width=\"11\" height=\"10\" \/><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<\/div>\n<\/div>\n<div id=\"wrapper_WagesEmployment\">\n<p class=\"sm\">back to top<\/p>\n<h2 class=\"report\">Wages &#038; Employment Trends<\/h2>\n<div>\n<table border=\"0\" summary=\"Wages &#038; Employment Trends information for this occupation\" width=\"100%\" cellspacing=\"3\" cellpadding=\"3\">\n<tbody>\n<tr>\n<td class=\"report2b\" width=\"33%\">Median wages (2020)<\/td>\n<td class=\"report2\" width=\"67%\">$18.13 hourly, $37,710 annual<\/td>\n<\/tr>\n<tr>\n<td class=\"report2bmid\" width=\"33%\">State wages<\/td>\n<td class=\"report2mid\" width=\"67%\">\n<form action=\"https:\/\/www.onetonline.org\/link\/localwages\/43-2021.00\" method=\"GET\"><span class=\"sel\"><select id=\"stwage\" name=\"st\"><option selected=\"selected\" value=\"\">Select a State<\/option><option value=\"AL\">Alabama<\/option><option value=\"AK\">Alaska<\/option><option value=\"AZ\">Arizona<\/option><option value=\"AR\">Arkansas<\/option><option value=\"CA\">California<\/option><option value=\"CO\">Colorado<\/option><option value=\"CT\">Connecticut<\/option><option value=\"DE\">Delaware<\/option><option value=\"DC\">District of Columbia<\/option><option value=\"FL\">Florida<\/option><option value=\"GA\">Georgia<\/option><option value=\"HI\">Hawaii<\/option><option value=\"ID\">Idaho<\/option><option value=\"IL\">Illinois<\/option><option value=\"IN\">Indiana<\/option><option value=\"IA\">Iowa<\/option><option value=\"KS\">Kansas<\/option><option value=\"KY\">Kentucky<\/option><option value=\"LA\">Louisiana<\/option><option value=\"ME\">Maine<\/option><option value=\"MD\">Maryland<\/option><option value=\"MA\">Massachusetts<\/option><option value=\"MI\">Michigan<\/option><option value=\"MN\">Minnesota<\/option><option value=\"MS\">Mississippi<\/option><option value=\"MO\">Missouri<\/option><option value=\"MT\">Montana<\/option><option value=\"NE\">Nebraska<\/option><option value=\"NV\">Nevada<\/option><option value=\"NH\">New Hampshire<\/option><option value=\"NJ\">New Jersey<\/option><option value=\"NM\">New Mexico<\/option><option value=\"NY\">New York<\/option><option value=\"NC\">North Carolina<\/option><option value=\"ND\">North Dakota<\/option><option value=\"OH\">Ohio<\/option><option value=\"OK\">Oklahoma<\/option><option value=\"OR\">Oregon<\/option><option value=\"PA\">Pennsylvania<\/option><option value=\"RI\">Rhode Island<\/option><option value=\"SC\">South Carolina<\/option><option value=\"SD\">South Dakota<\/option><option value=\"TN\">Tennessee<\/option><option value=\"TX\">Texas<\/option><option value=\"UT\">Utah<\/option><option value=\"VT\">Vermont<\/option><option value=\"VA\">Virginia<\/option><option value=\"WA\">Washington<\/option><option value=\"WV\">West Virginia<\/option><option value=\"WI\">Wisconsin<\/option><option value=\"WY\">Wyoming<\/option><option value=\"AS\">American Samoa<\/option><option value=\"GU\">Guam<\/option><option value=\"MP\">Northern Mariana Islands<\/option><option value=\"PR\">Puerto Rico<\/option><option value=\"VI\">Virgin Islands<\/option><\/select><\/span>\u00a0<input name=\"g\" type=\"submit\" value=\"Go\" \/><\/form>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"report2bmid\" width=\"33%\">Local wages<\/td>\n<td class=\"report2mid\" width=\"67%\">\n<form action=\"https:\/\/www.onetonline.org\/link\/localwages\/43-2021.00\" method=\"GET\"><label for=\"zipwage\">ZIP Code:<\/label>\u00a0<input id=\"zipwage\" maxlength=\"5\" name=\"zip\" size=\"10\" type=\"text\" value=\"\" \/>\u00a0<input name=\"g\" type=\"submit\" value=\"Go\" \/><\/form>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"smallrow\" colspan=\"2\"><\/td>\n<\/tr>\n<tr>\n<td class=\"report2b\" width=\"33%\">Employment (2020)<\/td>\n<td class=\"report2\" width=\"67%\">4,800 employees<\/td>\n<\/tr>\n<tr>\n<td class=\"report2b\" width=\"33%\">Projected growth (2020-2030)<\/td>\n<td class=\"report2\" width=\"67%\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/growth\/g-1.gif\" alt=\"Decline (-1% or lower)\" width=\"23\" height=\"5\" border=\"0\" \/>\u00a0Decline (-1% or lower)<\/td>\n<\/tr>\n<tr>\n<td class=\"report2b\" width=\"33%\">Projected job openings (2020-2030)<\/td>\n<td class=\"report2\" width=\"67%\">400<\/td>\n<\/tr>\n<tr>\n<td class=\"report2bmid\" width=\"33%\">State trends<\/td>\n<td class=\"report2mid\" width=\"67%\">\n<form action=\"https:\/\/www.onetonline.org\/link\/localtrends\/43-2021.00\" method=\"GET\"><span class=\"sel\"><select id=\"sttrends\" name=\"st\"><option selected=\"selected\" value=\"\">Select a State<\/option><option value=\"AL\">Alabama<\/option><option value=\"AK\">Alaska<\/option><option value=\"AZ\">Arizona<\/option><option value=\"AR\">Arkansas<\/option><option value=\"CA\">California<\/option><option value=\"CO\">Colorado<\/option><option value=\"CT\">Connecticut<\/option><option value=\"DE\">Delaware<\/option><option value=\"DC\">District of Columbia<\/option><option value=\"FL\">Florida<\/option><option value=\"GA\">Georgia<\/option><option value=\"HI\">Hawaii<\/option><option value=\"ID\">Idaho<\/option><option value=\"IL\">Illinois<\/option><option value=\"IN\">Indiana<\/option><option value=\"IA\">Iowa<\/option><option value=\"KS\">Kansas<\/option><option value=\"KY\">Kentucky<\/option><option value=\"LA\">Louisiana<\/option><option value=\"ME\">Maine<\/option><option value=\"MD\">Maryland<\/option><option value=\"MA\">Massachusetts<\/option><option value=\"MI\">Michigan<\/option><option value=\"MN\">Minnesota<\/option><option value=\"MS\">Mississippi<\/option><option value=\"MO\">Missouri<\/option><option value=\"MT\">Montana<\/option><option value=\"NE\">Nebraska<\/option><option value=\"NV\">Nevada<\/option><option value=\"NH\">New Hampshire<\/option><option value=\"NJ\">New Jersey<\/option><option value=\"NM\">New Mexico<\/option><option value=\"NY\">New York<\/option><option value=\"NC\">North Carolina<\/option><option value=\"ND\">North Dakota<\/option><option value=\"OH\">Ohio<\/option><option value=\"OK\">Oklahoma<\/option><option value=\"OR\">Oregon<\/option><option value=\"PA\">Pennsylvania<\/option><option value=\"RI\">Rhode Island<\/option><option value=\"SC\">South Carolina<\/option><option value=\"SD\">South Dakota<\/option><option value=\"TN\">Tennessee<\/option><option value=\"TX\">Texas<\/option><option value=\"UT\">Utah<\/option><option value=\"VT\">Vermont<\/option><option value=\"VA\">Virginia<\/option><option value=\"WA\">Washington<\/option><option value=\"WV\">West Virginia<\/option><option value=\"WI\">Wisconsin<\/option><option value=\"WY\">Wyoming<\/option><option value=\"AS\">American Samoa<\/option><option value=\"GU\">Guam<\/option><option value=\"MP\">Northern Mariana Islands<\/option><option value=\"PR\">Puerto Rico<\/option><option value=\"VI\">Virgin Islands<\/option><\/select><\/span>\u00a0<input name=\"g\" type=\"submit\" value=\"Go\" \/><\/form>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"smallrow\" colspan=\"2\"><\/td>\n<\/tr>\n<tr>\n<td class=\"report2b\" width=\"33%\">Top industries (2020)<\/td>\n<td class=\"report2\" width=\"67%\">\n<div>Health Care and Social Assistance<\/div>\n<div>Information<\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/div>\n<p class=\"sm\">Source: Bureau of Labor Statistics\u00a02020 wage data\u00a0<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/shared\/image\/external.svg\" alt=\"external site\" \/>\u00a0and\u00a02020-2030 employment projections\u00a0<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/shared\/image\/external.svg\" alt=\"external site\" \/>. &#8220;Projected growth&#8221; represents the estimated change in total employment over the projections period (2020-2030). &#8220;Projected job openings&#8221; represent openings due to growth and replacement.<\/p>\n<\/div>\n<div id=\"wrapper_JobOpenings\">\n<p class=\"sm\">back to top<\/p>\n<h2 class=\"report\">Job Openings on the Web<\/h2>\n<div><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/btn_jobs.png\" alt=\"Find Jobs\" width=\"115\" height=\"30\" \/><\/div>\n<\/div>\n<div id=\"wrapper_AdditionalInformation\">\n<p class=\"sm\">back to top<\/p>\n<h2 class=\"reportdesc\">Sources of Additional Information<\/h2>\n<div class=\"reportsubdesc\">\n<div class=\"collapse short\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/www.onetonline.org\/image\/more_dis.png\" alt=\"Show fewer\" width=\"28\" height=\"14\" \/>\u00a0All 4 displayed<\/div>\n<\/div>\n<p><b>Disclaimer:<\/b>\u00a0Sources are listed to provide additional information on related jobs, specialties, and\/or industries. Links to non-DOL Internet sites are provided for your convenience and do not constitute an endorsement.<\/p>\n<ul>\n<li class=\"addinfo\">Communications Workers of America\u00a0<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/shared\/image\/external.svg\" alt=\"external site\" \/><\/li>\n<li class=\"addinfo\">International Brotherhood of Electrical Workers\u00a0<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/shared\/image\/external.svg\" alt=\"external site\" \/><\/li>\n<li class=\"addinfo\">NTCA &#8211; The Rural Broadband Association\u00a0<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/shared\/image\/external.svg\" alt=\"external site\" \/><\/li>\n<li class=\"addinfo\">USTelecom\u00a0<img decoding=\"async\" src=\"https:\/\/www.onetonline.org\/shared\/image\/external.svg\" alt=\"external site\" \/><\/li>\n<\/ul>\n<\/div>\n<p class=\"sm\">back to top<\/p>\n<\/div><\/section>\n<section  class='av_textblock_section av-5ugl4t-e8cd9a45609b0c292a909c186ca7b170 '   itemscope=\"itemscope\" itemtype=\"https:\/\/schema.org\/CreativeWork\" ><div class='avia_textblock'  itemprop=\"text\" ><hr \/>\n<p>This page includes information from <a href=\"https:\/\/www.onetonline.org\/\">O*NET OnLine<\/a> by the U.S. Department of Labor, Employment and Training Administration (USDOL\/ETA). Used under the <a href=\"https:\/\/creativecommons.org\/licenses\/by\/4.0\/\">CC BY 4.0<\/a> license. 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